Contact Qobuz Support
Company Name: Qobuz
About: Qobuz is an online music service that offers streaming subscriptions and pay-as-you-go downloads.
Headquarters: Paris, Ile-de-France, France.
Qobuz Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Qobuz: Music & Editorial. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Qobuz: Music & Editorial. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 12 Customer Service Reviews 😭😔💔
Updated Qobuz and now, even though I am logged in, my favorites are gone and I can't stream music--I just get 30 second samples. I have tried for more than a day to contact Qobuz with no luck. TERRIBLE SERVICE.
I'm currently under a trial version and a decision will need to be made. I like Qobuz, but for whatever reason when I attempt to stream one of my Playlist through the Blu-Sound 2.i MDC card connected to an NAD Masters M32. I use the Blu-Os app to stream from my phone to my stereo. Each song plays up to exactly 30 seconds and then goes to the next song and on and on it goes. This is a deal breaker for me if I can't fix it. So I obviously need help. Thank you, Bill Ruschmeyer peace63@redacted
I have used my visa card ( ending 6336 ) to renew my subscription of Qobuz Sublime since .July 2021. Last week I was notified by Qobuz that the automatic renewal of subscription has been unsuccessful. I called the Visa company today to make sure they will make renewal successful, but I was told by the visa company they didn't receive the request at all. I found out today my subscription was interrupted. Please contact my visa company to process the renewal. Please e mail me if you need more information.
Qobuz appears in my Apple CarPlay, and I can even see my favourite albums and artists. It will allow me to select an album but when I select a track, the screen switches back to the Apple CarPlay Home Screen and nothing plays. Any ideas?
Hello, our new free trial is on for 3 days, I can't get it on my Marantz receiver, Heos, your platform is NOT on their list, although many others are. I sent an email to please stop free trial till the end of the month till I can get this on my system , " being that it is NOT on heos app I can't do it and would like someone from qobuz to talk to ! How do I get around this and why is it the only one not supported while 15 others are ?? Need help
Stream audio to Sonos from Qobuz Connect. When do you thing you will integrated Sonos speakers in your list or app?
The following recording will not play any track, either on the Qobuz website or using Audirvana on any computer I own: Rachmaninoff Symphonic Dances Minnesota Orchestra - Eiji Oue (24 bit 192 kHz). I don't usually have a problem playing recordings of this resolution on my system. I hope this is a correctable problem.
Missing music. Could you please upload in HiRes "Harp Music of the Italian Renaissance" of mr Andrew Lawrence King on Arpa Doppia CDA66229
Hello, For some reason all of a sudden I cannot log on to Qobuz thru my DCS Bartok dad streamer. I can log on to Qobuz on my I Mac computer but when I try to log on to Qobuz thru the Bartok app I get the message "Username or password is wrong". Can you help me log on thru my app?
Big pros, big cons
by Shepherd24
I’m only writing this to hopefully help the developers out, because I think they’re on to something. I’ve recently been testing a ton of music streaming apps. All of the big names. This one, has some huge pros and also some huge cons. First, out of all of the streaming services I tested, I liked the sound quality of this one best. Actually by a lot. I played everything from Tool to NF and everything just seemed to sound better than any of the other services. However…. Out of all of the music streaming services I’ve tested, this one is the buggiest. Just within 3 days of testing, I had multiple songs just refuse to play, some songs would studder in the middle, and then forward to the next song. I ran into this type of thing quite often, whether using WiFi or over a strong cellular signal. It’s for this reason that I cannot use Qobuz at this time. Just too many issues with playback. Also, there are no lyrics, if you’re into that kind of thing. Sound quality is so good that it’s ALMOST worth overlooking the other issues… but not quite. I’ll check back in 6 months or so and see if anything has been fixed.
Annoying bug
by Zandoren
Every time I bring up the app after minimizing it, it displays the history page. It should remain where it was when I minimized it. I’m tired of swiping every time I return to the app. Please fix this.
UPDATE: As of January 10, 2022, after updating the app, this issue persists. I am SO tired of this. Even though I always display the “Listening” page when playing, every single time I minimize and then bring the app back up, it has reverted to the “History” page. Why, for the love of God, can this app not stay the way I left it when I minimized it? FIX THIS, QOBUZ. If I minimize the app on the “Listening” page, it should STILL BE on the “Listening” page when I bring the app back up! Why is this so hard for you? FIX IT!! I promise to raise my rating when you do.
Terrible Hi-res Experience
by Camdogi3
This application encounters so many errors when streaming hi-res both on my iDevice as well as my PC. I've complained to Qobuz directly, and they give me the run around to other products like Audirvana without acknowledging the serious faults with their hi-res streaming capability. I am definitely considering one of the other hi-res services because Qobuz on my iProducts and the Qobuz PC application have just been terrible and leaving me in fear every time I do anything on my iDevice that my action will trigger Qobuz hi-res streaming to malfunction rather than continue seamlessly in the background as it should and as I expect as a paying customer.
I have found that streaming via a VPN versus direct connection from my home IP greatly reduced the likelihood that hi-res streaming malfunctioned, but then there are still significant errors with the application otherwise.
I will say that CD quality is solid - I have not encountered any issues with CD quality.
Fix your lackluster hi-res streaming experience and your pretty but buggy applications, Qobuz. For the sake of Christ, don't tell me to buy some other product to use your product.
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