Contact Lush Fresh Handmade Cosmetics Support
Company Name: Lush Ltd
About: Lush Fresh Handmade Cosmetics is an international cosmetics company with over 850 shops spanning 51
countries.
Headquarters: Poole, Dorset, United Kingdom.
Lush Fresh Handmade Cosmetics Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: mobileapp@lush.co.uk
Verified email ✔✔
E-Mail: wecare@lush.co.uk
Website: 🌍 Visit Lush Fresh Handmade Cosmetics Website
Privacy Policy: https://www.lush.com/uk/en/a/lush-labs-app-privacy-notice
Developer: Lush Fresh Handmade Cosmetics
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3 Most reported problems 😔💔
Navigation nightmare!
by Izzabee1911
Cannot find any way to log into my account, cant search by category, can’t view collections unless they are on the front page. The old app was way better
Terrible. Miss the Old App
by Ggcchkhcxdgj
I’ve never taken the time to write a review of an app before however this needed to be said. This app is AWFUL. It’s impossible to find products as there are NO PRODUCT CATEGORIES. What? It’s just odd.
The old app was wonderful and I wish I had reviewed that one. 5 stars for sure. Then they made me get rid of it and download this one. From 5 stars to Zero… if only I could.
Not only are there no categories, their search parameters (example, searching for “soap”) bring up items have nothing to do with the search. I keep waiting for them to fix it & no such luck. I’ve been buying from Lush for over 15 years. It may be time to switch things up.
New app
by Devildoll.x3
I dislike the new app. I cannot pull up my old orders. Apple Pay has failed and I missed out on the toil and trouble perfume. Lush has gone down hill. It makes me sad. Instead of really finding me one or sending something in compensation - they just said, oops. Sorry. Then it let me at toil & trouble perfume AGAIN to my cart. Let me check out. Only for it to be out of order?! I will never order from lush again not only for this reason but because prices have gone so far up and they’re taken lanolin out of the best of products. They’ve always sent me broken stuff. Customer care told me to reach out to stores when the perfume was an online only promotion. Obviously customer care has gone down. I’m so upset. So disappointed. The quality of the products has become more for aesthetics and less for quality - especially bath bombs. I’m so upset. I know this started as an app review but Lush has lost me as a customer. I will find dupes or something else for way cheaper and way better. Bring back the good stuff. The good bath oils that were round. Bring back more moisturizing in the bath bombs instead of fragrance and color. It’s so upsetting.
Have a Problem with Lush Fresh Handmade Cosmetics? Report Issue
Why should I report an Issue with Lush Fresh Handmade Cosmetics?
- Pulling issues faced by users like you is a good way to draw attention of Lush Fresh Handmade Cosmetics to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Lush Fresh Handmade Cosmetics customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Lush Fresh Handmade Cosmetics.
