Contact FreshGoGo Asian Grocery Food Support

by Doubleling00

I would have given a 0 star if I could. I bought 4 items from Freshgogo, one of them was just bought to get free shipping since they could only do free shipping for orders over $49. Guess what? When I received the order, there is ONLY ONE item in the box and it is what I bought to get free shipping. ALL other three are CANCELED! There was NO notice or email or text message upfront mentioning other three are stock out or cancelled! I found that out myself when I open the box! I contacted customer service and she said they DON’T KNOW whether they have stock or not when customers put down orders. It is only on the delivery day that they would know. How do you sell if you have NO IDEA about the stock level?!! This is ridiculous!

如果可以打零分我应该会打零分！第一次在Freshgogo上买东西，总共买了四件，有一件单纯是为了凑单免运费买的（因为$49以上才免运费）。收到以后打开盒子才发现只有为了凑单买的一件到了，其他三件都偷偷被取消了！！！之前完全没有通知说没货！邮件短信还有app上的消息都显示订单正常！ 联系客服时客服竟然说他们之前无法预知库存，结果就先让客户下单，配送日当天备货时才知道有没货！连有没有货都不知道，这做的什么物流卖的什么东西！

by 您的订单1600677852

他们的没有好好培训客服，并且商品供应的情况非常糟糕。和客服说问题，客服就是避重就轻，草草了事，如果是他们app自己的问题就破罐子破摔。并且他们的商品供应很有问题，下单的时候都有，送货前一周都有，一到送货前两个小时就没有了。不是一次两次，是经常出现，每次都要送货了才突然说没货，严重的时候将近一半订单都临时没货。明明除了和餐厅的合作的菜，没有线下销售纯线上，连个仓库储备订单数加加减减都做不好，非要等送了才知道没货。客服理所当然地说为了保持新鲜这个很正常；但通常没货的都不是对日期新鲜特别敏感的商品。以前这种情况还好一点，现在越来越夸张；他们这个系统根本就不智能，后台没有管理，客服也不在意。

They have very unprofessional service and very poor managed supply. The online chat staff don’t really care what is happing and just want to get things done. Also the they keep telling me the thing I brought was not in stock a couple of hours before delivery; this happens many times, sometimes nearly half of the order is not in stock and they told me this is very normal. I used this app because some items here are not available on other apps; but most of the case those items would be not in stock. They have this problem for long time and they don’t improve , and let it get worse.

by Connor Xu

至今为止最差的APP，都没有客服电话号码。要自己去提货，关键是提货的地点经常换还没有通知你。联系客服只能微信联系，然后排队10个人等。客服态度也很差。不知道为什么freshgogo故意隐藏电话号码？难道有什么难言之隐？
The worst app! Ok, let’s try whether you can the customer contact phone number? I believe not, both from the app and their official website. The pick up address changed without any notice to us. Drive through the whole parking lot for 30 minutes, and walked outside for 10min with 90F hot weather. And the funny thing is try to chat with customer service from WeChat, which is the only way you can find, it shows wait in lane after 10 people! Can’t figure out the reason for hiding the contact phone number? Something under dark?