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by Creative Kathy

The APP itself worked fine, however I tried to set up an account but was unable to so I was forced to call to place my order for two arrangements delivered to a hospital. I was on the phone at least 30 minutes and had the woman who took the order carefully read everything back to me to ensure accuracy. 15 minutes later I received an email both arrangements had been delivered. Success, or so I thought. The next morning I received an email the recipient’s name needed to be clarified for delivery to be made. Huh? Turns out the name, that was read back to me, indeed was misspelled on the order and the flowers were not delivered. Called to clarify the name and due to English not being the first language of the person I spoke with, I was unable to communicate. Unbelievable. In the meantime, the recipient was discharged and sent home. A complete and total failure. Beware before you put a special occasion into the hands of FTD/Pro Flowers. Calling my credit card company next to reverse the charges.

by Drewskiwin

I barely use the app. Maybe 2-3 times a year and when I do use it I expect it to be performant and reliable.

There’s a bug when editing a card message. And I was forced to use the website when it should be more convenient to just use the app.

If you select a gift and choose a recipient and try to edit a message on the card, after editing tapping the done button does not dismiss the keyboard at all. Even if you copy and paste text you’ve pre-written still tapping done does not dismiss the keyboard and since the continue button is hidden behind the keyboard, there is no way to advance. Consider putting the continue button in the top right corner or connecting the return key on the keyboard to also advance to the next step.

by ProFlowers No More

This must be Proflowers slogan.

Ordered flowers for our mother every Christmas Day for ten years. This Christmas was no different until we found out that the flowers aren’t delivered - the order had been cancelled without any notice and no explanation! When we tried to have the order re-shipped, they wanted to charge us a higher price for the flowers and an additional shipping charge above what we had already selected. Customer service was completely non-responsive and very poor. When I asked to speak to a supervisor, they said none was available (really?!) They’ve offered to call us back in a few days to discuss - some help that would be. After many years of 8-10 orders a year, ProFlowers has lost a customer!!