TownSq Community Reviews

I don’t know if anyone else has this issue but the log in window to TownSqCommunity is badly designed. You have to link it to your apple account yet won’t be able to on TownSqCommunity , unless you make a log on via computer? If you try to make a log on via app it sends you around on a wild goose chase until customer see tells you to do it on a computer… if you have any problems logging in you definitely can not use TownSqCommunity which needs to be fixed. For a system the deals with people’s finances TownSqCommunity needs to be seriously cleaned up.

I got a pop up in TownSqCommunity today to provide feedback and it almost wasn't possible to do as the keyboard randomly appeared and disappeared while I was typing. It was so frustrating I was inspired to come here to place a review.

Notifications are a mess, especially if you are on the board, as you get notified of everything that happens on TownSqCommunity with no option to limit notifications to items directly related to your personal address. If you turn notifications off, you'll still get notifications to email.

When a resident calls Associa to place a request, that request in Townsq will contain no information about what the resident was calling for.

Associa can't seem to figure out Open, In Process, and Closed statuses on requests - requests are often moved to closed immediately after being received.

TownSq actually makes communication between residents/management more cumbersome and has led to more miscommunications and slower responses to requests.

Also, is TownSq selling personal information? My name was misspelled by management in TownSqCommunity (I had to call to get this fixed as there is no way for residents to update their own account information) and I started getting junk mail to the misspelled name. Curious.

Awful interface. I tried to open up a request for a pool key. (We closed a month ago and still haven’t been contacted about obtaining a key.) My request disappeared, and then I got an email asking me when I closed on the house. I tried to find the message in TownSqCommunity and everything just says “Oops! There’s nothing to see here!” with some stupid smiling robot. Over and over. Which I found very annoying... seeing that message and robot face over and over and over. Where did my request go? Where is the message that I was emailed about? How can I respond? And why doesn’t the HOA know when I closed if they have been paid by the title company already. Clearly, I was invited to download TownSqCommunity by the HOA, so they know I closed already.

My HOA uses town square for payments. Unfortunately, I have not had a good experience. I set up my account for auto payment to make my life easier. After a year of payments being processed just fine, town square didn’t process my payment for the month of February, then they did process my payment for March. I had no idea they skipped a month until I got a delinquency notice from my HOA with lots of fees and charges. I tried to resolve this issue with town square and they have been unhelpful and have no idea why they did not process my payment . So if you HAVE to use TownSqCommunity, be very careful.

Board member here

The only way to combat Associa’s predatory hidden fees and incompetent financial management is managing our own version of the financials.

Want to know how much extra time that takes because of TownSqCommunity?

TownSq features seem to be “designed” by developers without talking to homeowners or board members

What treasurer wants finance data in PDF format?

Board members need to be able to generate reports for earlier months to replace out-of-date reports after reconciliations.

I suggest TownSq hire a usability or UX expert who will map out important tasks and the time it takes a board member to complete them.

At the very least gather real life scenarios from homeowners such as opening documents.
Or attending events.

And for board members…maybe let us see what we are typing in assignments or announcements…or the less frequent tasks such as your management company submits 100 vague violations and you need to search the list or export the list so you can do damage control. (Have your team try to scroll through >100 violations to get a picture of the properties that received them)

Probably works well for neighborhoods without any issues or documents or events or tasks or violations.

Or perhaps this is done on purpose to make it that much harder to audit Associa.

The HOA and TownSq platforms have been criticized for their lack of responsibility and refusal to accept feedback from homeowners. This one-way communication system restricts residents ability to enact in meaningful dialogue and address concerns. Furthermore, residents have expressed concerns about their privacy being invaded. Unfortunately TownSqCommunity does not provide any means for residents to respond or seek clarification on messages received in their inbox. However Texas homeowners laws offer protection and legal recourse for individuals who feel their rights have been violated by such activities. The CC/Rs Law can be a valuable resource in addressing these issues and safeguarding homeowners interests.

Was basically forced to use TownSqCommunity when my HOA decided to implement it for all residents. Now all of a sudden the HOA late payment fee jumped to $100 and the “service fee” for processing a HOA monthly payment is $25. What a ripoff!

The actual app features so far are terrible too. There’s no way to delete or edit a message after you post it. Also, there’s a feature in your profile to turn off the posting of your address with your message. However, that feature does not work! After turning off the feature, your address still gets posted with your messages.

It’s a great app to talk to neighbors and whatnot, but absolutely no privacy at all if you comment.
I went to make a comment on a post not even realizing that when you do comment it posts your full name AND address!! When I went to delete the comment due to not feeling safe I noticed that there’s no option to delete comments.
I’ve personally had issues with my address being leaked and unfortunately had a stalking situation happen so this is pretty concerning for me. There is no need for our addresses to be put out in public.

I’m trying to pay my hoa dues and no matter what payment method I use it gives me an error at the end that it’s not processing. I always use my bank account so I don’t have to pay extra but since it keeps giving the error I tried adding different cards, but no matter what payment method I choose it gives the error. (And yes there are plenty of funds in all the payment methods I have tried, no cards are expired, etc). It’s frustrating for sure, I even tried to set it up for auto payments and not even that will work

Very hard to send requests. Can’t upload notes from iPhone, so must write it all in the description section (which is not paragraph form, rather single line so you can’t see what you’ve already wrote). And if you take photos of your notes, It forces you to select only part of a photo. So I had to upload two photos of what should have been one photo to get the whole note in. Also, perhaps have an option so that requests can go to just the board or association? I did not like seeing that my request sent out an email to everyone including me, after the fact.

I am visually impaired and having a lot of trouble using your app. It does not fill the entire screen on an iPad and I looked to see if you have an iPad version and I can’t find it if there is one I am missing a lot of information because I can’t read it and I can’t expand it either to make it larger. Can you possibly help me with this? I know that there is a Magnifier that I can open. to magnify things, but truthfully, the font is very small and green, and extremely hard to read for people with vision problems. Thank you.

This captive community portal through Associa has limited accessibility to HOA historical data, and is frustrating use. Document search is frustrating. There is no ability to access events and announcements in the past.

Finally, the developer does not include any meaningful information in the Release Notes for updates. The user is only offered a canned & meaningless statement.

We switched to Associa in large part because of the TownSq platform. As a Board member we had a lot of problems with prior management. As a Board we thought TownSq would allow for better tracking and utilization of our 3 full time maintenance crew on our payroll. Sadly after almost 4 months TownSq and Associa are leaving A LOT to be desired. Searching the platform and compiling data points is very difficult or non-existent, thus making Board oversight no better than when our prior management was here.

Overall I think this is a helpful app for the community specific issues and enjoy using it. There are a few glitches though. Sometimes I get the notification on my phone that something specific has been added and I click on the notification and it doesn’t take me to that specific notification it takes me to the general homepage and I can’t seem to find that one easily.

Our HOA is transitioning to be managed by Professional Community Management, which uses TownSqCommunity. Overall, I was pretty excited about consolidating all of our communications documents, events, and records into an online service like this and I’m hopeful that it will solve a number of our issues by streamlining management of our building. That’s said I feel like the platform and app is missing some key features … - No Sync with Google Or Apple calendars - No ability to create repeating events - No ability to brand or customize the experience for our community. - Very dated hard to read design interfaces for the platform, app, and emails - No community directory - No tour or onboarding process for TownSqCommunity to educate users. Would be nice to have a welcome message from the board and management company as well. - Very unclear process for onboarding non-owner and tenant users - Very tedious document management tools. Should take cues from google docs. I hope that there are regular updates and maintenance for TownSqCommunity with improvements and new features being introduced soon. Otherwise I’m afraid use of the service may not live up to its potential.

The functionality is there and my info was all preloaded by my HOA.

My only confusion was using TownSqCommunity for linking my account during new user registration. The TownSq website makes it clear that you should be able to do that, but when I opened TownSqCommunity for the first time, the only option is to login as an existing customer. I ended up using the TownSq website to enter my account ID and create an account.

I have multiple houses in Montgomery, Harris and Galveston counties area which are managed via HOA / POA managing company - PMG. Convenience of TownSq is incredible when compared to the old system where each HOA / POA had to maintain their respective website. TownSq facilitates communication and provides ready access to all important documents and files of the property association. George Schaefer

Kentucky Realty is A-Number 1! They began by working here three weeks before their contract started. They were doing the jobs our previous company had left untouched. Many many things. Taylor Haley is just a phone call away and she answers all questions asked! (The company also has a great app for keeping in touch.) Look no further. This is the company you want. Really! Old Latin teachers don’t lie!😉

I really appreciate the opportunity to express my gratitude and admiration for our hard-working volunteer board. I also welcome the opportunity to connect immediately and address concerns. I’ve lived in Prestbury for 43 years and feel a sense of ownership, and I’m eager to add comments when I feel there are items that need to be addressed and improved upon.

This has been great! I can lap swim, been here 10 years and this is a first. After restrictions lift, several “lanes” should remain available for lap swimming reservations. Also, there should be more 1 hour blocks of time during the day to maximize utilization rates. Often the 2 hour blocks are only partially used, and some time there are no shows.