Contact Splitwise Support

When using this app on my phone, anytime I switch over to my calculator app to crunch some numbers, it closes out of an expense I’m working on. This drives me 100% absolutely nuts because there’s no way to save a draft, your progress, nothing. I had to redo one expense 4 times. That aside, it took me 15 minutes to figure out how to split a simple lunch bill among four people because (1) the UX is a real problem; (2) what in this good Earth is this “shares” feature that has little to no use in real life because no restaurant designs their menus this way and nobody orders this way; (3) not enough development is put into the dollar amount entry feature and why does it give me so many problems about the sum not adding up when I clearly know that it doesn’t and am trying to fix the issue but the app won’t let me leave without deleting everything… I literally needed to find out what the tax rate was for certain restaurants (ones that charge hidden taxes, a fight for another day) and it wouldn’t let me do that without restarting completely. I literally would rather pull out all my hair and an abacus than deal with this app another time and any friend of mine who suggests using this app is disinvited to future hangouts until they learn the error of their ways or this app fixes its problems.

Every single month you guys split my bills so erratically. Your app constantly makes mistakes.. my inquiry is whether I’m Being blocked from portions of my group account because I feel like either your app is absolutely pointless and flaw or absurdly that it does not do its task properly in any way other than the clean look of it. Every single month there have been comically large mistakes on your part. I need to know whether your app is the most inefficient algorithm or program I have ever used in my entire life OR my roommates are trying to hide real bill prices? If it is the latter than your app is cleverly designed to be fair and is difficult to alter with and so a great tool or (I’m being very sincere and not intentionally malicious) this app is so pointless I would suggest to anyone who is thinking of using it that they would be better of PAYING for a remedial calculator rather than downloading this for FREE.

This UX is terrible. You can’t see your individual payouts from each person, nor how much they owe you. If someone deletes the expense you charged them, it deletes it for everyone else and then you have to charge everyone again. You cannot see how much you paid all together, nor how much in total you owe. The list of payouts they present is very messy and disorganized. Also, the group and non group expenses are confusing, because apparently you have to choose the group and then unclick names, if you do non group expenses, it doesn’t show on the other users end. Referring to a UX such as Venmo is something you guys should do. It comes second nature to people and would be an easy experience to have a similar UX to Venmo that is more clean and will be an easier transition for new users to understand.