Wolt Delivery Reviews

I have ordered from wolt Tbilisi and I got a call from the restaurant to select the sauce and I clearly said what I wanted nevertheless I get the wrong order, and when I contacted the restaurant they admitted that they made a mistake and said they will contact me back and never did. And when I reached to wolt chat support they did nothing but stand by the restaurant because "they contacted the lady that got the order wrong" and she said that's what we ordered instead of admitting they made a mistake. Terrible customer service, I do not recommend. If you got the wrong order forget about support or even a refund because "that's not their mistake"

I was excited to use my promo codes and the free delivery you get when you first join. However, my account was flagged immediately for no reason and I was told it happens because of their system and there’s nothing I could do. So I created a new account using a new email and phone number. Again my order was denied. Every time it said “card could not be processed”. When I talked to customer service, they said it was because I had 2 accounts and that if I wanted to change my number or email I was supposed to contact them.
I don’t know why it’s so difficult to order but it’s a loss of my business because I want to order quick and have it delivered, not spend an hour trying to process things.

I have been ordering for quite a while from Wolt now, and with every next delivery was having a worse and worse experience. Finally, I have ordered two box combos from a restaurant and got delivered only one. When I tried to contact customer support to get help resolve the issue, they just shrug it off saying restaurant confirmed they sent two box combos. Even though I have ordered of same things more than dozen of times, they wouldnt care. The worst experience ever!

I’ve used multiple food delivery service apps and this one is terrible. They don’t allow customer reviews on restaurants, only a rated scale on the food items delivered and the courier, and their customer service team is terrible. A restaurant was allowed to sell something they didn’t have all the items for and when I reached out to get a refund for these items, Wolt staff basically said they could do nothing about this. They don’t refund incorrect items—just a warning.

A decent experience on the surface, but WoltDelivery lacks some important features that competitors figured out long time ago:

1) there is no image of your delivery - so you don’t know where they left the food (or if it’s delivered at all)

2) Wolt credits are only valid for 6 months, and is the default refund option when they mess up your order (is that even legal?). You have to insist to get a proper refund on a cancelled order.

3) their customer service has little ability to resolve issues for you, and they certainly won’t go the extra mile if you have a bad experience. I spent literally more than an hour on chat, cycling through 5 representatives - none of them actually taking time to understand the problem, and all being incapable of resolving the situation - lacking basic abilities such as re-issuing a messed up order.

The service is okay, but there are several odds about WoltDelivery when I was in Denmark Uber eats wasn’t an option so I decided to give this a few goes and it is very confusing. The service was okay, but it’s hard to tell whether the food will be delivered by car or bike. The other thing is it would be very nice to either know what kind of car you will get your food from or a picture of the delivery person. This would help when trying to figure out if it’s your order. Additionally most of the restaurants I tried weren’t the best they definitely could use more selections of various foods. The ordering process is easy enough, but it seems translate options only work half of the time.

i have to say that i really enjoy ordering food with wolt. the interface is quick and easy, and they have a great selection of restaurants. However, on the multiple occasions that something went wrong with my order or i just wanted to cancel an existing one, wolt has provided me with the most abhorrent online customer service i’ve received in a long time. there is no way to cancel orders in WoltDelivery . you have to contact a “customer service assistant” through Wolt’s live chat feature, which is already a completely unecessary hurdle of its own. By the time i get a reply (usually 10+ minutes) the restaurant is already making my food, so the order can’t be cancelled. since this is probably outsourced through some live support platform i can’t really blame the assistants themselves, since they’re also given limited options to even help me out in the first place. i’ve previously gotten a fully different order, and was rewarded with a wolt token (free delivery wow) and maybe half of the money i paid originally. these issues with customer service have really made me rethink my patronage to wolt, and with all kinds of new delivery apps popping up that don’t have these issues i think it’s time to switch.

overall good app, with great support center. But I have escalated several time u fortunately still some key features not available. First and main one - you need to make decision either to give tips to courier or not before you place an order. where is the logic? I want to give tips based on provided services and it can only be after service was done, so I can decide give no give and how much I want to give. secondly will be outstanding to see on main screen ratings you have given previously to restaurants, thankfully variety is big and for such heavy user who order sometimes several times a day it is impossible to remember feedbacks I have previously given. I had cases where I had negative experience with restaurant and them several months later again placed order and had to face with same issues, if I had a hit on my previous feedback this could have saved me from having another negative experience. if these two functions will be implemented then I can all this best available app for food ordering! hope developers pay attention on this

As an iOS developer, I find WoltDelivery offensive. Whose idea was it to add all of these unnecessary animations when changing the tab or navigating to a detail view? It’s distorting. If you don’t want to add an option to disable these animations, at least respect the accessibility setting for reduced motion. I get it, animations are fun. That doesn’t mean they are the right choice. You have a wide audience. Respect them.

3 stars still because there’s some good thing here and generally it works well and I like to eat.

Great restaurants and presentation of food. WoltDelivery looks nice but has complicated workflows. The worst thing about Wolt is that Wolt sends their drivers to your location using gps data instead of the address. Unfortunately the gps location is rarely a good indicator where to go. Every order we have to reach out to support and ask them to contact their driver to come to the address we provide. Pretty ridiculous experience.

The delivery people are great! Tough times, cold or hot weather they serve you fast on bikes risking their lives in traffic and in your favorite restaurants picking up your food.
Tip them as if they would save you from a flue (at least)!
WoltDelivery and customer service is super efficient as well.

WoltDelivery is amazingly well designed, smart and responsive, and the service is great - my only gripe is that the choice of restaurants in my city is quite limited as the competition seems to have gotten there first… otherwise, great stuff :).

Love it and finally we have in Tbilisi, Georgia an outstanding food delivery service. WoltDelivery is very user-friendly, it shows the location of the delivery guy. The company cares for its customers, they even bother to send you the handwritten thank you card with your name on it. Thanks now i will get fatter and fatter 😄❤️

I love WoltDelivery, but I deleted it from my phone and reinstalled it. Now I can’t sign back in using my email or Apple ID or anything else because it keeps saying my phone number is already in use. 😅

Amazing service in general(at israel). But when something happens, and sometimes stuff happen when you order on a daily basis. the customer service is just amazing. Always pleasnt and take care of it fast, and always fair and compensate when its their/restaurant fault.

I was looking forward for efficient food delivery system in Baku. The navigation through WoltDelivery was easy and the process of preparation started in less than a minute. Food was delivered 10 minutes earlier from estimated time of delivery. The only thing i wish was there is online tipping option. I cant wait to see more restaurant options as the company growth.

Awesome! Wolt is so easy to use and shows you the exact details of your order. Photos for all dishes at all restaurants. Restaurant suggestions you actually want. Chat immediately with customer service. Watch the courier’s precise location as your food is being delivered. Wolt should put Lieferando out of business in no time.

I’ve been a user of apps like UberEats and GrubHub in the USA for many years. Moving to Warsaw, I was nervous about trying a new app but everyone local told me that Wolt had far more options than uberEats.

I’m here to tell you that not only is this true, the options are far greater, but I’ve never loved USING an app so much before! Delightfully designed, aesthetically pleasing, and very user-friendly. Wolt is amazing and I absolutely love it.

I’ve never taken the time out to write an app review but Wolt really deserves one. I am in the business of marketing, strategy and overall product development so I say this with as much heart and professional bone in my body. Not only does WOLT offer amazing customer service and fabulous branding, but their app UX design is impeccable and impressive. I use this service a lot. I’ve had many different scenarios in dealing with them. And it’s been flawless to say the least. So much so, that I am looking to hire whoever they hired to build an app for my own company! Bravo.

I’ve placed 4 orders using WoltDelivery, and I already like it WAY better than Lieferando. WoltDelivery works as it should, and it provides updates through the whole process. The ONLY thing I would beg the developers to include in future updates, would be the option to tip the riders using WoltDelivery . I don’t like cash!

I love WoltDelivery and it has saved my life in Tbilisi, however there’s one big problem. Occasionally, more often than not lately, when I slide to confirm my order it says: “Yikes, payment couldn’t be processed.” I’ve added and readded my cards, I’ve added new cards, I’ve added other people’s cards and it still is not working!! Please fix this as soon as possible!

Great app but, in my opinion, there should be an option for cancelling the order if the expected time of delivery doubles from what was estimated at the time of making the order.

Great experience. I hope your bikers won't get hurt as they can't afford to buy lights for their bicycles

please fix the map app does not show my location
in Georgia

Clean, eat to use app that gives you fast, delicious food anywhere in Tel Aviv. Haven’t used it in Europe, but I’ll try to ok the next trip!

Have this for Tel Aviv! So easy and continent with many great choices. Would be nice though if you could include the tip through WoltDelivery !

Hi, just a note - when you slide to confirm it's not really showing what you need to slide. So maybe rectangle or oval so users know what and which direction they need to slide to confirm.

cheers

Wolt has live agents immediately available via in-app text which has been a huge help several times. Many options and clean clear app to navigate

I recently discovered WoltDelivery, and I’ve already used it so many times! The delivery is on time, the food is always warm and WoltDelivery is very easy to navigate! Love it, love it, love it!

This is a wonderful app, which has made life a new city incredibly easier. WoltDelivery has elegant design with responsive customer service. Highly recommend!

Love being able to see the status in real time, and love the service. A thing sorely missing from Rīga.

The Ability to pay in advance is great too. I never have cash on me.

Fast delivery, wide variety of selections for delivery and take away :)
Also amazing customer service!

I ordered some max burgers to a park where we were hanging with my friends and the order was never delivered. The courier was driving around (mostly on the island across the bridge) and called me only in 1 hour (while the whole order should take 25 minutes) only to use very poor English to repeat "I'm here where you sent me". After few attempts to describe where we are and to meet I went to a tall building with lighted parking area and said to courier it's exact address and it's name to which he responded "I don't like this, it's late, I will not deliver your order". We were hungry for a few hours, I was running like an idiot trying to find the courier who were staying mostly on ANOTHER ISLAND ACROSS THE BRIDGE and at the end the customer support lazily answered in 12 hours something like "The courier tried his best, we can't help you" Avoid the scumbags as much as possible, they will just steal your money and leave you hungry