Hosted Video app not working? crashes or has problems?

Hosted Video Status

Last Updated on 2019-06-02 by AXIS Communications AB

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Common Hosted Video Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hosted Video app on iOS and Android devices. Solve all Hosted Video app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hosted Video iPhone Issues and Solutions

Hosted Video iOS app crashes, not working, errors
Hosted Video iOS app network issues
Hosted Video on iOS has black/white screen

Hosted Video Android App Issues and Solutions

Hosted Video has errors/crashing/not working
Hosted Video server network connectivity issues
Hosted Video has black screen

Hosted Video iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hosted Video app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hosted Video app crashes or not working on Iphone (iOS):

Close and restart the Hosted Video app on iPhone
Update Hosted Video app to the Latest Version for iOS
Uninstall and reinstall Hosted Video iPhone app
Update your iPhone to the latest iOS version

Fix Hosted Video on iPhone unable to connect to server/internet connection issues::

To resolve Hosted Video network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hosted Video black/white screen (blank screen) on iPhone:

Follow the Hosted Video iOS app troubleshooting guide Here →

Hosted Video Android App Issues and Solutions

Fix Hosted Video not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hosted Video app issues:

Force Stop the Hosted Video App
1. On android, goto "Settings" » click Hosted Video app. » click "Force Stop".

Update Hosted Video to the latest version on PlayStore

Clear Hosted Video App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hosted Video app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hosted Video.

Fix Hosted Video unable to contact server/ Hosted Video internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hosted Video » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hosted Video » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hosted Video on android.

Solve Hosted Video black/white screens issue on Android:

Follow the Hosted Video android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AXIS Communications AB, developers of Hosted Video.

About this app

AXIS Mobile Viewer for Hosted Video supports Axis network cameras and encoders connected to your video service provider account. With a hosted video solution, Axis partners provide surveillance as a cloud-based service often completed with additional services. Before installing this application you must contact a video service provider to set up an account.