Contact Your Texas Benefits Support

by Mercedes_delin

I have things to do, like set up my healthcare plan properly so I can go get an ultrasound for my child, which is what you guys were supposed to be offering here. What did I get? A glitch, I can’t even freaking log in to my account because after I answer my DOB and SSC I am proceeded to the next part of logging in and it says “answer these three questions, you only have one try” and yet...THERES NO QUESTIONS just a grey screen with that writing typed on the top, I closed out and re entered my information again. STILL NOTHING NEW, just the grey screen holding me back from getting my healthcare done. And worse I just got off the phone from the interview she should be calling me soon to see if I’ve uploaded my documents and when I have to tell her there is a glitch and I can’t log in, I’m sure we won’t be able to continue much of the process without it, then I will have to dip into my wallet, and spend money that a young mother looking for help with her healthcare shouldn’t be spending right now, just to get a ride all the way 30 minutes out to use the father of my child’s computer. I need this to be fixed because this affects everything in my agenda and this is supposed to help me not dig me further into my problems.

by Cupcake 30

This app was supposed to make it easier and less time-consuming to fill out paperwork upload paperwork and get things done however for people who happened to be blind and use voiceover on their iPhones it is completely useless I used to rely on this app and it was very helpful in helping me renew my benefits this time however I missed the deadline because I thought that there was something wrong with the app turns out it just doesn’t work with voiceover anymore thanks government!!!!! I know I sound a little short but it is irritating to have something work at one time and then not have it work again I’m told the app works fine for everyone else just not for anyone who happens to be Blind and using voice over I’m sorry that’s just not convenient or a timesaver or anything but crappy!!!!!! And what’s even worse, there is no tech-support so there’s not much we can do about it except for leave bad reviews!!!!!! Hope these bad reviews help fix what is wrong what I’m really hoping for is a response back from the developer this would be a great app if I could use it again.

by Thracker

When I first downloaded the app, I tried logging in with my correct credentials. The app told me I was using the wrong credentials and locked me out of my account... after only one login attempt and using correct credentials!! It was after 6:00pm on Friday on the last day I could upload requested paperwork to avoid my elderly father's benefits being cancelled! The app told me I could have my account unlocked by calling contacting the THHSC on Monday. As a result I couldn't upload anything until 3 days later, on Monday. Further, my father's benefits have been cancelled. I have to hope that the THHSC will take all this into account and reinstate my dad's necessary benefits. By the way, the photo capture utility for document image capture is frustrating to use. While capturing documents, the app crashed 3 times! Also, the app doesn't tell you there is a limit to photos you can take before sending them. It just starts giving a message that photos can't be saved at this time and to try again later. It was a very frustrating experience using this app!!!!