Connexx Smart Connect Reviews

by Revotella

Even though my hearing aids, phone and Smart Connect device are all connected and working, when I open ConnexxSmartConnect to make an adjustment, I get an error screen saying the hearing aids aren't connect. It has options for retry and demo. When I push retry, I get beeps in both ears, but still get the error message. It keeps me from using any of ConnexxSmartConnect 's functionality. What a complete piece of crap.

by HBRidet

There literally hasn’t been one day during the three years I have had the “Smart Connect” that I haven’t had at least one issue, usually several issues. I don’t know if ConnexxSmartConnect is responsible, or if the problems are with the Smart Connect device itself, but there are numerous and regular problems. 1) sometimes it locks into “Streaming Audio” mode, sucking the life out of the device battery and phone battery; 2) many times each day the device and the phone become disconnected, sometimes reconnecting spontaneously, other times requiring manual reconnection; 3) sometimes it will disconnect from one hearing instrument, even though that instrument is working just fine. This combination of App and device are not at all ready for prime time.

by Dylan Fan 100

Very disappointed in sound quality when using Bluetooth and when connected to phone calls. Will be returning to Costco unless I can find a way to improve sound quality. I expected these to sound similar to having a good quality earbud in for music but that is not the case

by Classyone2

ConnexxSmartConnect is great when it is working but unfortunately it keeps disconnecting from my hearing aids and I don't know it until my phone rings, it will also fade in and out during a call. When I am driving the disconnect is very bad because I cannot reconnect it to answer business calls until I am at my destination . Sometimes it takes two or three times to connect ConnexxSmartConnect to my phone , once connected I have to use the repair feature to connect ConnexxSmartConnect to my hearing aids . ConnexxSmartConnect. needs a serious reconfiguration .

by Tudorette

I bought this with my new hearing aids in January. So far I have returned the Bluetooth four times. And replaced each time. It keeps cutting out when you turn your head to the right or left. It also frequently drops the call or signal. And doesn't hold a charge. I'm really frustrated. My ancient Bluetooth Motorola 500. That's probably 15 years old. Is more reliable today then this Bluetooth. Although it does have a couple of good features. You can set it for different settings. Like being in a live performance, adjust the volume while you're on a call. One star is barely what I can get. My hearing aid dispenser at Costco. Has contacted tech support several times and they seem to be unaware of some of these issues. Yet when I look at reviews I see all the issues I'm been having. But after these reviews. I don't see any comments from tech-support to be issues. Or evidence they are trying to improve.

by Tueycal

Terrible performance. If you want to stream music or movies be advised the sound quality is terrible, like an old transistor radio from the 60's. You will be disappointed
When using streaming for gps on smart phone there appears to be a delay and directions come on mid sentence. Makes the navigation function worthless.
Pretty much worthless for anything but phone calls, and the sound quality limits even this function . If I could give it a lower rating I would

by Geoff Bruce -Ancient Mariner

Don’t waste your money. The first one failed, the replacement has failed. They asked for $100 to repair the design flaw.
It cuts off after 2 minutes or so. As there is no indication that it has failed, one knows when the other party asks “are you are still there?”
Equipment fails. How does the vender deal with it?
These people are money from their failure.
I’m stunned that Costco still deal with them.

by Skeeballs

I would give this product higher rating but the audio notifications are too much for me to handle. The sound is quite loud and there doesn't be an obvious way to turn off the audible notifications or turn down the audible notifications. For example I was driving with my hearing aids in, got a text message and the audible notification before the text message just about blew out my eardrums. This is especially dangerous when driving. They also pop up when using turn by turn navigation as well as news story's popping up on the phone. If they come out with a newer version where this functionality can be adjusted I would give this product more stars, as it is im considering retiring the product to Costco because of this.

by Kid Knee 2

Squeals too much when using app,
switches modes unnecessarily on its own, quits working too frequently and have to delete and reinstall to work.
Etc, etc, etc. Very nice when it works right.

by Ehogg

There are some benefits to ConnexxSmartConnect, maybe the biggest is hearing Google map directions directly in your ear and streaming music. ConnexxSmartConnect itself looks great but skips for desired settings and no way to mute noises for typing, notifications etc without muting ringer entirely. For $2k not sure this is gonna be a keeper. Will ride out the full six month trial.

by VictorConforti

Far from functional. I played with this a year now. And whatever was set on only 2 channels by the audiologist is how it stays. My aides still whistle and backfeed to a howl. Rooms of Elle talking make it impossible to hear, oh, and sitting at the dinner table with guests, just forget being in the conversation, as chewing my food sound is overwhelming. No adjustment can b made.

by Nc Deaf

I am reviewing ConnexxSmartConnect with a Kirkman 7 aid and a TV transmitter

Expect the TV transmitter and any apps such as WAYZ to drain the battery so that you must recharge twice a day.

After a phone call it hangs on the phone. Sometimes I can return it to Auto by turning it off. Other times I simply have to wait.

I am disappointed that the unit decides what mode to use. We were in a restaurant and I programed for a narrow hearing range ahead to listen to my wife. Smart Connect decided I should listen to the loud party behind me. I should be able to control my aids.

by Woodtoys

When the Smart Connect is connected to my hearing aids, it works great. It's nice to be able to adjust the volume and tone and the direction. It's handy to be able to answer my phone without touching my phone. However, it loses connection way to often and way too easily. Then it can't find my hearing aids even though two minutes ago, they were connected. It's quite the process to get them reconnected. So much so that it barely worth two stars.

by Gully345

Will drop connection all the time and the only way to connect is in Bluetooth app on phone. Also annoying beep drive me nuts every time my m phone does something For god sakes allow us to turn off the beep Not sure why it dies it so often why at all. Should only beep when a push a button on the neck piece

by KantHearYou!

ConnexxSmartConnect looked good at the beginning, but after a couple of months of use it’s flaws were readily apparent. As a systems designer and programmer for the past 40 years, it is obvious that the developers of ConnexxSmartConnect stopped early with their support. Or was it dictated by the hearing aid manufacturer? Hearing aids last a long time, just like computers, cars, and people. Stopping support after a few years speaks volumes. The hearing aids will last longer than this attempt at what could have been an outstanding app.

by Sjjury

App is incredibly temperamental. Specially frustrating when it says that I am in a phone call when I am not at which time I cannot change the programs. The directional function is cool but it doesn't really help much. I can't really hear any better or worse. It's the temperamental nature of ConnexxSmartConnect that drives me crazy. I do not like it

by Paul G. H.

I set this to auto and it flips to music of its own accord. Turn it on at start of day and sometime later it is disconnected and requires time to open ConnexxSmartConnect . to see what the status is and reset all over again. The aids my be fine but ConnexxSmartConnect needs fine tuning.

by Fledda

I wish I can adjust the volume between the left and right. Additionally, I wish the functions available in Automatic mode/program are available in the other modes/ program.

by DennyRayRichardson

Pretty good, a little finicky when working with a TV transmitter. It breaks the Bluetooth connection off a lot. It sure helps me to hear when watching Video though. Great value compared to most of the other brands.

by Scott In Seattle

The ability to control the hearing aids with my phone is awesome! I love that.

Being able to change the directional focus is cool, but not super noticeable. Sometimes the directional setting changes on its own.

You can’t control the volume of the phone sounds & you hear a lot more phone sounds than you do with just the plain phone.

The dongle’s ability to pick up my voice is AMAZING! Even under my shirt & coat outside, I can be heard just fine.

The streaming audio sound quality in the car is mediocre.

The indicators that show hearing aid battery strength don’t seem to work at all.