Contact Connexx Smart Connect Support

by Tudorette

I bought this with my new hearing aids in January. So far I have returned the Bluetooth four times. And replaced each time. It keeps cutting out when you turn your head to the right or left. It also frequently drops the call or signal. And doesn't hold a charge. I'm really frustrated. My ancient Bluetooth Motorola 500. That's probably 15 years old. Is more reliable today then this Bluetooth. Although it does have a couple of good features. You can set it for different settings. Like being in a live performance, adjust the volume while you're on a call. One star is barely what I can get. My hearing aid dispenser at Costco. Has contacted tech support several times and they seem to be unaware of some of these issues. Yet when I look at reviews I see all the issues I'm been having. But after these reviews. I don't see any comments from tech-support to be issues. Or evidence they are trying to improve.

by HBRidet

There literally hasn’t been one day during the three years I have had the “Smart Connect” that I haven’t had at least one issue, usually several issues. I don’t know if the App is responsible, or if the problems are with the Smart Connect device itself, but there are numerous and regular problems. 1) sometimes it locks into “Streaming Audio” mode, sucking the life out of the device battery and phone battery; 2) many times each day the device and the phone become disconnected, sometimes reconnecting spontaneously, other times requiring manual reconnection; 3) sometimes it will disconnect from one hearing instrument, even though that instrument is working just fine. This combination of App and device are not at all ready for prime time.

by Classyone2

This app is great when it is working but unfortunately it keeps disconnecting from my hearing aids and I don't know it until my phone rings, it will also fade in and out during a call. When I am driving the disconnect is very bad because I cannot reconnect it to answer business calls until I am at my destination . Sometimes it takes two or three times to connect the app to my phone , once connected I have to use the repair feature to connect the app to my hearing aids . This app. needs a serious reconfiguration .