The ReSound Smart 3D™ app is compatible with the following hearing aids:
• ReSound ONE™ • ReSound LiNX Quattro™ • ReSound LiNX 3D™
• ReSound ENZO 3D™ • ReSound ENZO Q™ The ReSound Smart 3D app lets
you control your hearing aids directly from your mobile device. You can change
Phone pairing makes a big difference
My app works great unless I don’t let the phone have enough time to pair to the hearing aids. If I pair the hearing aids to my phone too quickly, then the pairing isn’t strong enough for the phone to stream reliably or connect/work correctly with this app. I looked in the User Guide to my hearing aids though and when I followed the instruction for pairing (two minute pair) to the phone, I never have problems. It turns out that the pairing isn’t complete when I just see the hearing aids start to show up on the screen, that’s just the start of the pairing process, so Mfi/hearing aid pairing is not like regular Bluetooth connections on my phone. This app is so fantastic because it allows me to control my hearing aids more discretely than touching the hearing aids themselves. I love the ability to create “favorite” programs on my own, and have them geotagged so my hearing aids automatically switch to my favorite program. Thanks to this app, I also found my hearing aids once when I thought I completely lost them. My audiologist can even adjust hearing aids remotely when I can’t get in to see him! Overall this app has been such a great tool for me when I do the hearing aid pairing correctly to the the phone, otherwise I can have weird issues and connection problems with it.
What’s going on here??
I am less than 8 hours into my very first hearing aid experience and I bought into the ReSound system for its supposed integrated platform (made for iPhone). Within the first 4 hours the left hearing aid would no longer switch modes and could not be found by the phone. Had to unpair (forget this device) and re-pair through the Accessibility settings. Now I have a “1” notification on the app icon and an “!” on the My ReSound tab that won’t go away. The watch app repeatedly will not connect through the iPhone app saying “device not found”. When it does work, it seems to be ok but obviously questionable. The devices themselves are working well- which is the main objective - hence the 3 stars. I can live with the app being flaky for the most part since I can always push the buttons on the hearing aids to change modes. Might I make a suggestion- instead of beeps and tones, use a voice prompt instead. Beeps and tones are so 1980’s. How about “one”, “two”, “power-on”, etc. I have three modes currently programmed and I have to listen to beeps to know which mode I’m on. And if I switch modes using the app, why do I have to listen to the number of beeps to tell me the mode I’m in?? Geniuses are rarely tidy, but perhaps dig a little deeper and discover some game-changing approaches to making a serious product even more user friendly. Happy to help.
Annoying Updated version!!!
Update on what I posted last week. Once again, after several problem-free days, my iPhone found and connected to my hearing aids, but my Smart3D app simply wasn’t up to the challenge! So I can use the phone to select either All Around or Restaurant, but I have no way to choose the Speech Clarity profile contained within either of those two, and it is the Speech Clarity profile that makes it worth HAVING these hearing aids! So, another half hour wasted, disconnecting and reconnecting the hearing aids, shutting and restarting my phone, deleting and reinstalling the 3D app, and repeating those things just in a different sequence. I guess I’ll just have to wait until tomorrow and HOPE that things will be different!!! Ever since I downloaded the latest update maybe 2 weeks ago, after having extremely few problems for the past full year, my experience with app has been all downhill. I’ve had to “accept” the terms of the consent agreement almost every day, and on half those days I got the message “Ooops, something went wrong. Contact your provider”. In addition, although my iPhone instantly “finds” my hearing aids every morning, the app doesn’t connect with them very often, leaving me to depend on the more limited controls of the iPhone. I repeat, these are all NEW daily problems. Ever since I got my hearing aids and began using the app, I had been showing off its ease of use and capabilities to all my friends. But alas, not any more!!!
App’s not ready for prime time
Every time I open the app, it has to reconnect to the hearing aids. Often times, that doesn’t work, and I need to restart the app. The connection to the Apple Watch is useless. Even when I launch the app first on my phone and have my phone right next to the watch, I rarely can connect. Defeats the purpose of the desire to discretely adjust settings when in public. The hearing aids hijack my hands-free system in my car, too. ReSound’s customer service is sorely lacking. My audiologist told me to call ReSound with my questions; the person who handled my call told me to talk to my audiologist or the Apple store (talk about a runaround). I then tried to reach ReSound through their Facebook page, and they didn’t even respond. The Apple store tried to help, but were not able to improve on any of the challenges I experience with this app. My audiologist bragged how ReSound hired Genius Bar employees to make this app; well, I think they picked up some “geniuses” at some “bar” who had had a few too many. Seriously, not everyone who wears hearing aids is a 85 year old with few technological expectations. If you’re going to promote a hearing app that’s specifically designed for an iPhone, make sure it’s going to perform as promised.
I bought these particular hearing aids based on the sales pitch my audiologist gave me. I was impressed with what I was told they were capable of doing: automatically connecting to my phone giving me discreet ability to control settings, changing between iPhone and iPad without glitches, and the watch!!! Wow! The watch was the “Sign me up moment!” HOWEVER... Nothing promised was delivered! Connecting to my iPhone is hit and miss, even after purchasing a new phone. I’m constantly having to reboot while crossing my fingers the 2nd, 3rd, 4th time before finally having to sometimes just give up. Switching between iPhone and iPad is just as difficult so I don’t bother even having the app on my iPad. And the watch!!! Really!!! This was the selling point for me. Of course once I realized this was an issue on ReSounds end, my trial period was up. I was looking forward to going on runs while wearing my hearing aids, but this isn’t happening. I wish I would have read these reviews and did more research before buying these hearing aids. I do regret this very expensive out of pocket expense and recommend to everyone to do their research before making this purchase.
Many features are not accessible to VoiceOver users
I was very much looking forward to finally having control over my hearing aids without having to fumble with them while they're in my ears. Apple has created an accessible interface for the bass and treble settings, as well as individual mic settings, but the app itself does not work well for blind users. the sound enhancer, for example, does not allow the VoiceOver user to adjust the various sliders. There no confirmation as to whether filters are activated in all instances. Finally, it's not possible for a VoiceOver user to add settings to their favorites. Apple has taken a lot of time to document how applications should be developed to ensure equal access regardless of the accessibility feature in use. it's my hope that ReSound will some day take the time to review this documentation and not cut me off from some of the features I have paid for. I have contacted ReSound support, and through my audiologist, was told that I should have someone sighted make the changes for me. I'm not a child, I know how to use the technology I work with... It's just too bad ReSound does not even appear to care.
A possible solution to the red exclamation mark!
For those that recently updated the Resound Smart 3D app and has been plagued with the persistent red exclamation mark, I got it to go away on my iPhone 6S by tapping on the lower right ‘More’ selection and then turn on ‘Demo mode’. Now select the ‘My Resound’ and you will see what the exclamation marks are trying to tell you. I suspect everyone is going to have slightly different reasons, just tap on each one to open a dialogue screen with a brief description and decide for yourself if you want it to perform the action. After you are done browsing the reasons to make the red exclamations disappear, go back to ‘More’ and turn off ‘Demo mode’ to re-enable controlling your hearing aids. Note, one of the items might be to update your hearing aids themselves, do this at your own risk! Don’t blame me if things don’t work like they use to, or differently, or what ever. I’m just the messenger!
Definitely the best of the bunch
Compared to a couple other brands, this app provides the best functionality on my iPhone, iPad and Apple Watch. Thank you. I appreciated the demo mode before I had a trial LinX 3D pair of hearing aids, and am now using this app with my new purchased Quattro’s on all three Apple Devices. Problems Upon occasion when I change program via my Apple Watch 4, it appears on the watch like the new program is operational (with no error message or failure indication), but the iPhone app and Quattros have not changed. This problem may happen more when the iPhone has lost or poor Bluetooth connection to the Quattros, e.g. when the iPhone is in an adjacent room but Watch remains on my wrist. Suggestions Create complications for new Apple Watch 4 Infograph and Infograph Modular faces (present complication won’t work on these). Make Apple Watch force touch on the running program be a single press to toggle mute on or off, vs now needing a force touch then light touch to accomplish the same. Similarly, add force touch to the running program on the iPhone app to toggle mute/unmute. This would be even easier than touching the small mute icon, and be consistent with the Apple Watch UI. Allow sound enhancer settings for phone call and streaming to be retained and managed independently of the program in use, or describe the present design choice better in your documentation so these capabilities can be better understood and utilized.
App causes malfunction in other apps
I started using this app with an iPhone 5 & had to reset the phone about everyday. I thought the problem had to do with RAM. I bought an iPhone XR thinking this would solve the problem. Everything worked fine for 3 days then the problem started. I have 2apps (Webster Dictionary & Signing Savvy Daily Word) that when you ask it to pronounces the word. Directly into my Cochlear Implant & hearing aid. Well the these apps stopped sound into both my implant & hearing aid. I could turn off the Bluetooth & can hear the sound from the 2 apps. I repaired only my cochlear implant & have no problems with the other 2 apps. Why this is happening I don’t know but it is really frustrating. If anyone has any idea could you please tell me.
Update to previous problem .... iPhone X ios 13 and what has worked for me. Delete App, turn phone off and back on, reinstall App, turn Bluetooth off back on, open and then close aids battery ( I placed them on iPhone), and see if they connect to the App and check Settings, Accessibility, and then Hearing Devices on iPhone. Mine are now staying connected but still have the annoying ! on MyResound. Might try different selection processes but I think deleting and reinstalling App and turning iPhone off and on is the secret. Good luck! Try turning your iPhone off and back on. Works for me. Resound is a subsidiary of GN in Denmark and obviously not concerned about updating their product, unlike Apple. My hearing aids initially worked pretty good but now are starting to have connection problems also. If it continues I’ll take them back to Costco and let them deal with Resound.
Recent iOS update seems to have messed things up
I've had my resound aids for 18 months. I have used the app successfully until the most recent iOS update in October 2019. Now the programming of the app seems to change everyday. Some days I can't hear any of my streaming options. Other days the programming shows that streaming is set for the left side only while the right side receives the ambient noise. Often I must turn the demo on and off for the app to recognize the aids and power up the battery icon. I have deleted and reinstalled the resound app pass several times. If I'm lucky I hit the right combination of tricks and streaming works for a few days with additional application of tricks. Today I am back to no streaming. I hope I'm not the only one with trouble and that someone comes up with a fix quickly!
Sound resound 3-D the best hearing aid app? What a crock.
This is such an annoying app. Ever since I got my hearing aids there's a red '!'Saying the app needs to be updated. I have deleted the app and reinstalled 2x. I have tried to update but it says it's current. I have gone through every single tip and clicked it off thinking it wants me to complete all of those. It is horrible to constantly have an app that constantly says it needs to be updated and not be able to do anything about it. I reinstalled for a third time and did everything I was asked to do and I got all excited because the red dot disappeared---- for about 30 seconds. Now it's back. Crappy programming by lazy programmers. I'm returning the hearing aids. I have resound Quattro and they just don't sound that great. Very tinny, Especially for music streaming which sounds horrible unless you crank the bass all the way and cut out all the mids and highs and then it still sounds bad, just not as horrible. I ordered the Widex.I hear they have the best sound quality of all of them.
Updated app is very frustrating
Updated this app a month ago and been frustrated ever since. Got to keep rebooting the hearing aids. Can’t adjust in iPhone mode. You have to turn off direct streaming to adjust different settings. Has a mind of its own, never know what settings will be working when you use your hearing aids. This is a travesty. Why can’t we get the old app back? Never again will I get an resound product. Come on and fix this. What a nightmare. Worse app ever hands down!!! Hey resound, fix your dam app! I think a class action lawsuit might be in order here. They know they have a big problem but won’t even acknowledge it. Shameful!!! Update : Just saw the notice that many of the apps defects and issues have been corrected. So far it seems to be working well, time will tell. An apology from Resound for all the inconvenience and agony their customers had do go thru would have been nice. All well, hopefully all the bugs are out. I’m done, time to switch brands. Thanks for nothing Resound.
Is the iOS update not syncing with this App?
I have been on this app for over a year and have been pretty impressed/ pleased for the most part. I enjoy being able to control the functionality of my hearing aids through my phone. With that being said, there are some issues since the latest IOS update. I have constant trouble with my hearing aids not connecting with the app. I have to reboot the apps/hearing aids multiple times daily to get them to work together. A lot of times the Bluetooth will work for calls and music/ video through only one hearing aid. Hopefully there will be a bug fix soon for the app as it is getting quite frustrating. You pay the money for a product and when it doesn’t function properly it’s as if it was money not spent well. Granted the App is free but come on guys, shouldn’t it work right all the time?
Since updating to iOS 13 I have been plagued by several audio routing issues I can’t seem to correct. No matter what setting I use everything is being routed to the hearing aids. Even as I type this review the keyboard clicks are in the hearing aids, this never happened before. If I make an adjustment in the app then put the phone into sleep mode the audio feed disconnects and sometimes the settings are not saved. Also, if I open any app, text, email, etc, any and all audio response is routed to the hearing aids and it is getting very annoying. When I turn the routing settings to never then this corrects the problem but I do not get the calls or music played in the hearing aids. I realize that iOS 13 is new and may need some bugs worked out with the app so please look into this so my hearing aids work properly as they did before.
Yes. ReSound Smart 3D is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,619 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.4/5 . Justuseapp Safety Score for ReSound Smart 3D Is 25.1/100.
Yes. ReSound Smart 3D is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,619 ReSound Smart 3D User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ReSound Smart 3D Is 25.1/100.
ReSound Smart 3D works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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