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I used ZipJet in Berlin, Germany, a couple times for getting shirts ironed before business trips. The folded shirts were always wrinkled due to poor packaging and handling. They also destroyed my girl-friend’s dress by piercing it with a thick safety pin. It also smelled like cigarettes when they returned it. But the worst part was how they handle complaints. They will do ANYTHING to avoid a refund. When I sent them photos of the mess they returned instead of ironed shirts, they still demanded payment for washing them! I have a washing machine myself, thank you. For the dress, they scheduled a pick up at 6AM to examine it. I told them in advance to pick it up later, but to no avail. I had come home from a business trip the day before and gone to bed at 3AM, so they completely ruined my day. Please folks, stay away. This could have been a great idea, but they way they implemented it is a complete disaster. I really regret I tried this. It’s really expensive, too.

£1200 worth of clothing ruined as this incompetent company machine washed 8 items of dry clean only clothing. I had to threaten legal action in order to be compensated for my loss and after 6 months and countless emails, I received just a fraction of the value of the items destroyed. Many of the items I had only worn once or twice. They also delivered me a bag of someone else’s sheets and towels instead of my own clothes. They arrived early, they arrived late. The customer service team told me on 4 separate occasions I would be compensated and funds were not remitted. Something is going seriously wrong with the leadership in this organisation. Support your local dry cleaner and save yourself a headache.

They finally returned my items after holding them hostage for over a week. I’ve had to call them multiple times, each time waiting on hold for what seemed like an eternity. Every person I spoke to was nice, but they kept rescheduling the delivery randomly. It really seemed like they had no idea where my stuff was. In the end an AddisonLee driver delivered them. I’m so happy they delivered my clothes I am never letting them take my items again. It is definitely convenient, but when something goes wrong you are screwed. Just go to the local cleaner and keep them in business. At least you can yell at them in person if they mess up.