Contact Catawiki Support

Do not order on this platform in this period of COVID-19 pandemic. People are in quarantine and lots are not going be shipped. Despite this critical situation, Catawiki is still asking payments to be done as soon as possible with no guarantee the package will be delivered within the pre-established delivery times. In short, the platform is asking immediate payments for a service that cannot be guaranteed. The risk is to pay immediately and wait months for the packages to be delivered. In my personal experience, I have been waiting 2 months for a lot that still has to be shipped. I asked for a full or partial refund but, I have been told to stay still and wait because nothing can be done. Rather than offering other solutions like competitors are doing, such as paying part of the lot in order to get the ownership and, when it can be shipped, pay the rest. They force you to pay in full, threatening to block your account and make you pay fees and penalties over the lots you have not paid. One word can describe all this: unfair.

This is the worst app you can ever think off to sell. Their customer service is the worst you can ever come across, every query takes about 2 weeks to get attended to. The so called experts are none but mistrusted eBay researchers. The way they evaluate an item is solely based on how much the item has sold for on eBay. The two experts that are worst off all are the experts of the toy section and jewelry section. The toy expert has no clue of what she is doing. The same items she undervalued and declined sold for twice when I took it to eBay. As for the Jewlery experts - they never let me list anything. I really wish someone else takes clue of this opportunity and starts a new bidding site!

Useless app when used on iPhone X since the buttons below become unclickable once you’ve used them once. The latest update introduces a “not connected to the internet” message when clicking on “my bids”... almost every time, while other parts of the app can connect to the internet normally... I have to go back to the desktop version in order to be able to use Catawiki, which is a shame because sometimes you want to bid at the last moment and might not be able to do so because you’re away from your computer.