Contact jControl Support

UPDATE: with NO HELP from anyone at Jensen I FIGURED IT OUT!!!! 1. Hold settings button on your radio until Bluetooth shows on the screen. 2. Turn Bluetooth off. And press any button to move away from that screen. 3. Then hold settings button on your radio again until Bluetooth shows again and turn it back on. 4. Then press and hold the Bluetooth pair button on the unit to make it discoverable for 120 seconds. 5. Go to your phones Bluetooth and you should see your radio within a few seconds. That’s the only thing that works every time for us now. We have the JWM70A (but not for long! We’re ripping this junk out!) Never stays connected. Always alway always takes 30-40 mins turning radio off and on, forgetting and deleting my device with Bluetooth and trying to reconnect. I am about to rip this garbage out of my ridiculously expensive toyhauler and buy a real stereo! How did they manage to even con their way in to getting this stereo in our rig! Not to mention where it’s place I can’t even SEE the display so I HAVE to use this app to use the radio! I’m 5’6 and the screen can only be seen if you are at exact eye level with the radio an inch up or down and it’s blank. It’s like the old “big screen projector TV’s”. Jensen is taking you back to the 90’s with this junk!

Horrible bluetooth connectivity. Yeah it works, but obnoxiously. There is no reason for all the connection messaging interruptions while you attempt to use other programs listening to the radio. Most of us have numerous device apps that make this look clunky. The interface makes no sense from a use ability standpoint. It’s like someone had a list of features and stuck buttons on a screen layout in the list order with no thought to how and what combinations are frequently used. For that matter their own remote for the RV radios is lame. They really need to get a good human interface designer instead of a programmer to plan these items. Update: What a piece of crap. Constantly fighting with connectivity. App should be taken off store till it works effectively.

Seldom connects. You have to open Bluetooth settings and “forget this device”, then, they. The iPhone off. Start the vehicle, then turn the iPhone back on. Then, and only then, turn the vehicle off. This is the only way to occasionally get a message requesting jControl access pops up which then allows you to select the device in the Bluetooth setting. This app is just terrible. On the few occasions it randomly does connect-few of the controls work. I have an iPhone 8 with current iOS updates installed. This app is just useless.