RTP Play app not working? crashes or has problems?

RTP Play Status

Last Updated on 2024-05-13 by Rádio e Televisão de Portugal, S.A.

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5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

Not working

80.0%

20.0%

problems reported in the last 24 hours

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Common RTP Play Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot RTP Play app on iOS and Android devices. Solve all RTP Play app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

RTP Play iPhone Issues and Solutions

RTP Play iOS app crashes, not working, errors
RTP Play iOS app network issues
RTP Play on iOS has black/white screen

RTP Play Android App Issues and Solutions

RTP Play has errors/crashing/not working
RTP Play server network connectivity issues
RTP Play has black screen

RTP Play iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever RTP Play app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix RTP Play app crashes or not working on Iphone (iOS):

Close and restart the RTP Play app on iPhone
Update RTP Play app to the Latest Version for iOS
Uninstall and reinstall RTP Play iPhone app
Update your iPhone to the latest iOS version

Fix RTP Play on iPhone unable to connect to server/internet connection issues::

To resolve RTP Play network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix RTP Play black/white screen (blank screen) on iPhone:

Follow the RTP Play iOS app troubleshooting guide Here →

RTP Play Android App Issues and Solutions

Fix RTP Play not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent RTP Play app issues:

Force Stop the RTP Play App
1. On android, goto "Settings" » click RTP Play app. » click "Force Stop".

Update RTP Play to the latest version on PlayStore

Clear RTP Play App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "RTP Play app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch RTP Play.

Fix RTP Play unable to contact server/ RTP Play internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click RTP Play » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got RTP Play » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch RTP Play on android.

Solve RTP Play black/white screens issue on Android:

Follow the RTP Play android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Rádio e Televisão de Portugal, S.A., developers of RTP Play.

Verified email

Contact e-Mail: play@rtp.pt

Verified email ✔✔

E-Mail: play@rtp.pt

Website: 🌍 Visit RTP Play Website

Privacy Policy: http://media.rtp.pt/rgpd/politica-de-privacidade/

Developer: Rádio e Televisão de Portugal

66.67% Contact Match

Developer: Rádio e Televisão de Portugal

E-Mail: palco@rtp.pt

Website: 🌍 Visit RTP Palco Website

50% Contact Match

Developer: Rádio e Televisão de Portugal

E-Mail: app.developer@rtp.pt

Website: 🌍 Visit RTP Zig Zag Play Website

About this app

Ao selecionar a opção INSTALAR, está a permitir que a aplicação RTP Play seja transferida e instalada no seu dispositivo, permitindo a atualização de futuras versões que possam surgir. Caso pretenda efetuar uma sugestão ou reportar algum problema na aplicação, contate-nos através do endereço play@rtp. pt. Os direitos de transmissão controlam quais os programas que podem ser assistidos em direto, dentro e fora do território nacional. Os programas têm diferentes direitos de transmissão, fator que determina o tempo em que se encontram disponíveis. Também disponível na sua AppleTV e no seu carro através de Carplay. Com a RTP Play, os portugueses têm mais conteúdo! A atualização automática desta aplicação apenas acontece caso tenha ativado a opção correspondente no seu dispositivo.