Contact Sanvello Support

by Snowe509275

I keep being banned from posting when I don’t even say anything wrong. I’m respectful toward others in the community. I’ve had so many good conversations with people in this app. The community rules don’t say you’re not supposed to talk about suicide yet people are constantly being banned from posting when they get flagged for talking about suicide or self harm. I’ve told the staff how harmful it is to treat suicidal people the same as spammers and trolls multiple times, and they haven’t listened. The one response I’ve had was something along the lines of “this isn’t a place that can help with suicide”. Actually yes, being able to talk about suicidal thoughts or ideations freely does help people even though they should still seek professional help. Also, the unhelpful response I got doesn’t address the lack of clarity in your terms and conditions. It also doesn’t change the fact that you are making people who already feel marginalized and insecure feel WAY worse and like there is no community for them in this world. How does an app that doesn’t even clearly state that suicidal and self harm posts are taboo, then bans people for the slightest infraction against this unspoken and unnecessary taboo have so many good reviews?

by A Very Disappointed Listener👎

I would just like to point out that it was a very, VERY poor move to totally rebrand, change the name, etc. You are an app for people dealing with anxiety and mental illness, who, I’m sure like me- might be triggered or have adverse reactions to sudden change. I received no email of the upcoming change, and there was no mention of it in the app itself that I saw (which would have been the smart thing to do). When I saw it’s name change, I panicked and feared it has gotten hacked and uninstalled. My OCD kicked in and I’m still afraid to download it again because of the fears still in mind of what this change means exactly and what I’m putting on my phone.

I used to love this app. I used it a lot to talk to people inside the group chat features and track my moods. But, now I’m afraid to use it again. For an app that claims to have people’s mental health as a core value, this was very insensitive and a bad move. I’m so disappointed. I’m seeing a lot of people are having trouble with the new update, which is further reason to leave it uninstalled. Before this update, I would have given it 5 stars. Now I’m just so disappointed and upset.

by Carina3128

I do not like the new update. It almost made me instantly delete it. I'm not a fan of change as I'm sure most users aren't. The home screen makes no sense. I prefer the old look 100%. I've stopped using this app almost completely since the update. Before the update I loved my home screen, it was easy access to everything I used the most. People with Mental and emotional issues do not like change. I want my old home screen back. I loved this app and I'm honestly angry and a little heartbroken. I tried to leave feedback on the setting page of the app but every button on that page works EXCEPT the feedback button. Take that as you will. I found that interesting.

Thoughts before the update:

I mostly use the Health part because visualizing my day into individual scales is very helpful for me. It's helpful to see the little heart fill up and I make it a goal to get it fuller than the day previous. Sadly I feel like most chat groups are in active. I was very excited about that but I posted in 10 in one night, two were for insomnia (it was 3am) and no one responded to any of the 10 groups.