Tuta Status
Are you having issues? Select the issue you are having below and provide feedback to Tuta.
104 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
[Solved] Can't log in. "turning on privacy, decrypting mails, cycling to work, restocking tuta fridge..."
[Solved] Tuta App as became incompatible with iOS 15. Why? Do you think mandatory to buy new gadgets?
I lost access and type recovery code and still not recovered. my address is [email protected]
After updating the app on my iPhone 12 it shows a white screen only it was working fine before update
App showing white screen after recent update I deleted app and reinstalled still not working
Access to tutamail has stopped with blank screen only on my iphone6s. Still OK on this tablet.
Broken Android app
When I delete an older email in a chain, all of the emails involved in the chain are put in trash,
Lost account access./An unexpected error occurred. Please try again later.
📋 17 Reported Issues:
I can't log in. I haven't logged in for months. The recovery code doesn't work. What should I do? It says: Access data not matched. Try again.
Login
When I delete an older email in a chain, all of the emails involved in the chain are put in trash.
Cannot send photos. Photos sent go back to my document files on WIN 7 Pro. Cannot figure out to create receiver passwords and send to friend. Thanks, Ian
Can’t delet emails to trash or to spam folder.
I posted comment on reddit about 3 weeks back that tutanota mails could not be opened and it would only show "..." like other users complained about. I switched back to older version from February and it was working. Just an hour ago, I updated to the latest version and now it is not even allowing me to log in. It is showing me error with webview link. My webview is upto date. Now I can't even find the February version switch back. Why is tutanota not listening? Why update to to ruin something that is working?
Have app installed on several devices and on two of them apps that worked have stopped working. I get the message that the connection was lost. Internet access is obviously working, since I am writing this on the same device. What to do?
After urgent prompting from Tutanota, I installed the app update yesterday, and now I can't read any of my emails on the app. Below the to and from email address fields, there is just a white empty field where the email content would normally be. There is a small grey box above this with "..." displayed. When I press this box nothing happens. There is no way to read my tutanota emails on my phone as a result. Please tell me how to fix this problem!
tutanota website, when i open my email that i sent to myself , or the password reset email from my reddit, it shows just three dots and the names, no email body, unless i click forward then it shows up. but that didnt help for password reset tho as its unclickable.. cannot find any option to show the email other than just the names, i see that its locked so i guess its encrypted? i usually dont encrypt my messages but i guess i forgot to unlock it. well so then i try to download the app because i thought it would show up there, and the newest version wouldnt open on my 2015 mac running el capitan, so i downloaded a 2020 version, this installed but when i sign in, it says it cant connect or something like... i assume there is some maintenance goin on with the site and it was just bad timing for when i need to reset my password to comment on some random post on reddit!
can't login to Tutanota fromAustralia for over 14 hours now. 23 Feb 2023 i can get onto their website but all login attempts fail - "The connection has timed out An error occurred during a connection to mail.tutanota.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."
Can't login. Says it cannot reach server and thinks I am offline. (I'm not as is evident that I'm posting this from the same phone) Website works fine.
IOS application not connecting to server
Can't login into my account (iOS, Android or Web): The connection to the server was lost. Please try again.
I can't login using Tutanota Desktop v. 3.98.0 with Brave browser on windows computer; says "(t)he connection to the server was lost. Please try again."
I can't login using Tutanota Desktop v. 3.98.0 with Mac OS El Capitan 10.11.6; says "(t)he connection to the server was lost. Please try again." Website works fine on Firefox 78.15.0. Thanks!
Tutanota app is not working. When logging in it gives message: an unexpected error occurred. Please try again later.
Have a Problem with Tuta: Encrypted Private Email? Report Issue
Common Tuta Problems & Solutions. Troubleshooting Guide
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Contact Support
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Tutanota Website
Privacy Policy: https://tutanota.com/privacy-policy
Developer: Tutao GmbH
‼️ Outages Happening Right Now
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May 31, 2026, 04:22 PMa AndroidOS user from Porto, Portugal reported problems with Tuta : Connection
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May 25, 2026, 04:13 AM
a Mac user from Edmonton, Canada reported problems with Tuta : Login
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May 22, 2026, 07:32 PM
a AndroidOS user from Edmonton, Canada reported problems with Tuta : Not working
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May 21, 2026, 03:50 PM
a user from Manassas, United States reported problems with Tuta : Connection
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May 12, 2026, 05:10 PM
a Windows user from Paris, France reported problems with Tuta : Login
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May 03, 2026, 05:54 AM
a Linux user from Auckland, New Zealand reported problems with Tuta : Login
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May 01, 2026, 03:37 AM
a Linux user from Tokyo, Japan reported problems with Tuta : Login
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Apr 30, 2026, 07:54 PM
a Mac user from Powell River, Canada reported problems with Tuta : Connection
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Apr 27, 2026, 11:41 PM
a Windows user from Panorama City, United States reported problems with Tuta : Account
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Apr 27, 2026, 11:38 AM
a Mac user from Apsley, Canada reported problems with Tuta : Connection
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