Contact Eve Support
Company Name: Eve Systems GmbH
About: Eve works with all HomeKit-enabled accessories. See your home at a glance.
Eve Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Eve for Matter & HomeKit. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Eve for Matter & HomeKit. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Eve Systems GmbH
Verified email ✔✔
E-Mail: android@home-assistant.io
Website: 🌍 Visit Home Assistant Website
Privacy Policy: https://www.home-assistant.io/privacy/
Developer: Home Assistant
Read 3 Customer Service Reviews 😭😔💔
Eve 4.3 can’t connect
by Nicolasd
UPDATE: Eve App had a big update with 4.3 and now upon launch it just says “initializing homekit” forever. I hope I don’t have to delete and set up everything from scratch! UGH.
This app, with the Eve home sensor can NOT trigger an automation based on a reading (temperature/humidity/air quality). What’s the use?! The device takes measurements only every 10 minutes. The app has to update data every time you launch... you sit there watching “3 days without data, 2 days without data, 1 day without data” as the app pulls measurement data from the device. Those things are deal breakers for me. As for the app itself, you can’t pinch-to-zoom on a graph. And the app doesn’t remember your view settings (everything’s collapsed and I have to open everything up again).
Slow, irritating firmare update process.
by Jcao
I have several elgato motion sensors in my house. Whenever they need a firmware update, I have to update each individual sensor one-at-a-time. The app downloads the same firmware payload for each individual sensor, despite the fact that they are all using the same update. This is exacerbated by the fact that each individual update takes forever, and requires you to keep the app running uninterrupted for the entire update
(Or the update will fail and you get to start all over again). You should be able to update multiple devices concurrently, as you can with the iDevices app. As it stands, updating firmware on elgato devices is painstakingly slow and fraught.
Last update deleted all my data
by Ratwurkz
All my data for the last year has been removed by the app update! I’ve upgraded from iOS 10 to iOS 11 to iOS 12 and my collected home data (air, humidity, air pressure etc) has remained intact but the eve app update wiped it all out. Sometimes this data is used for more than just flipping on fans, and dehumidifiers!
Update: One out of four of my door sensors is stillAWOL on the app. The firmware update rendered the last one a ghost as far as the Eve app is concerned. It will no longer connect to the app. The app sees it via Bluetooth but it will not connect, or receive any data. It’s as if the firmware update decided to veto the 4th sensor and went on permanent Holiday! Boo-hiss!
Have a Problem with Eve for Matter & HomeKit? Report Issue
Why should I report an Issue with Eve for Matter & HomeKit?
- Pulling issues faced by users like you is a good way to draw attention of Eve for Matter & HomeKit to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Eve for Matter & HomeKit customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Eve for Matter & HomeKit.
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