Contact Kinedu Support

I’m a first time mom and was checking out different apps to find something that could help me teach my son what he needs to know. I tried the free trial, only to be billed a day earlier than the trial ended (I had already decided that I wasn’t going to buy the subscription with Kinedu and planned to cancel the night before the trial ended). However I was billed $60+ for the entire year prematurely. I emailed Kinedu telling them what happened and that I wanted a refund and cancellation of my subscription. They didn’t respond to my email. I cancelled my subscription from my end, hoping to get the refund soon. It has now been almost a month and I have now reached out to the customer support team MULTIPLE times to get a refund or to AT LEAST reinstate my subscription so that I can actually use the YEARLY subscription that I was charged for!! No response. I would have called Kinedu immediately, however apparently the only form of contact is through email. ** DO NOT BUY. ** Worst service I have ever received. Biggest regret and such a waste of a lot of money.

I’ve had too many issues with this app (and the people behind it) to recommend it. Let me just say, if you download it and then get invited to a program that costs 270/month, just say no. Who pays that much for access to content you could just as easily Google? Honestly, I feel duped by them. They basically charged me to work as part of their focus group (should’ve been the other way around). The app is at best a work in progress. Great in theory but it just does not deliver. The videos are incredibly tedious and any content specific to your child is inconsistent and confusing. Again, just google it. Absolutely do NOT spend any money on this app. They’re very communicative when you’re paying, then totally unprofessional and MIA when they can no longer benefit from you (which is consistent with some other reviews I’ve now seen).

I downloaded this app and it doesn’t even work. Upon opening the app for the first time I was prompted to make an account or sign in through Apple, etc. I decided to make an account and I entered my email address and created a password. On the next screen, I had to enter information such as my name and that I’m a mom. When I click the continue button nothing happens. I closed the app, restarted my phone and tried again. This time it asked me to set up a profile for my baby so I entered the information but when I click continue nothing happens. It’s like the continue buttons are unresponsive. This app is a waste of time! I couldn’t even get past the account creation in order to use the app. I never write reviews but this app frustrated me because I didn’t even get the opportunity to use it. I’m going to delete the app now.