Contact Gumroad Support

by Jmdossetti

Well, I bought a package of videos and when I open in the app, there’s nothing in my library. I thought I already had an account, tried to do forgot password, got an error. So figured I did not have an account, created a new one, but can’t open my content in the app. At some point in the process it seemed I was in my account and I saw past things I had purchased. Oh so I guess I did have an account and now I’m in it! Nope, I tried to access the content, but it looped me to reset password.

Totally confused at this point. I think I did create a new account, but what kind of shoddy app lets you create a new account with the same email address that overwrites an old account?

If I go back to my purchase email, the content opens with a big open in app thing covering half of it. If I open in app, there’s no content in my library. I love spending $30 on something I now can’t access.

by Purplej07

I wanted to start my year off right by reading my Bible so I simply wanted a guide to follow reading in 1 year. I click on what I thought would be an easy printable guide well of course this one wanted me to pay well I thought everyone wants to be paid so a small donation would be fine. Well this one had the audacity to have a tip section then in order to access what you just bought you have to download their app provide your email click all kinds of other stuff which makes you go throw other hoops to get you into their other services then you get sent all kinds of emails then you phone number. No! I simply wanted to read the scripture not an upsell. I would not recommend this app. Just do what I should have done or thought I was doing just simply google better or just pick up the Bible and read. Geez!!!

by Crisicorrianis

Switched to gumroad's app so I could download and use procreate brushes I've purchased, as gumroad's website download buttons on iPad do not work. The app is no better, and I cannot access my files unless I access them from a computer.

Some products in my library do not load any download files, the way files are presented varies either from showing all information(file sizes, file type, etc) or just the file name.

Lastly, an INCREDIBLY frustrating issue with the app is how it refuses to respect my orientation-lock settings. I have my iPad flipped so I can charge it without bending the cord, but this app resets the orientation while in the app.