EyeOnWater Reviews

I think there is something wrong with EyeOnWater. It periodically shows we have used hundreds/thousands of gallons of water, when we did not! We’ve paid to have our meter tested, and it is not the meter, and we do not have a leak (if we did, it would continue past the recorded usage if we didn’t fix it, and there was nothing to fix), so all that is left is the functionality of this application! But there is no arguing with Rockett SUD. As a retired couple on a fixed income, a huge surge in water usage (which we did not actually have) really puts a strain on our budget. I wish someone could test EyeOnWater against our meter to see if there could possibly be an issue there. After all, I’ve never seen 100% functionality in any technology, so why trust this 100% when there is obviously an error on what it is recording as our usage.

Its really useless guarantees if you have a leak you will use thousands of gallons of water
It does not kick in for 24 hours. An algorithm should be implemented so if there is an unusual jump in water usage you get an alert I had a pipe break. My usage spiked at triple of my usual usage. It should have issued an alert I would rather have an alert that brings my attention to a possible problem rather than 3-4 inches of water in my house It could have a override that states. No it’s not a problem.
All it takes is a new program with better algorithms I’ve got mine set to the lowest usage you can set Have a mess to clean up that could have been stopped earlier with better thought out app. Don’t count on EyeOnWater to do anything except tell you your water bill is going to be outrageous because you have a leak.

It’s was a lot of money to buy and install, and while the new eye on meter helps it doesn’t live up to its potential or what was advertised. I think most people who have given it good reviews haven’t really used it to trouble shoot a problem.

It was useless in helping to find a leak I had. What did work was physically watching the curb side meter while different things were shutoff in the house... this is old school. It’s important for people to understand the data refresh rate is absolutely terrible, 24-36 hours!!! If the leak is such that it is in a place causing damage that is way too late. While the system looks goods on paper, in reality it only lets you go back in history from a couple days and back to view usage.

EyeOnWater has been quite helpfull , but also confusing for someone who doesn’t navigate technology well , like millions of Seniors

Let me try and help some of you that think you have a problem . In my case I was placed on notice from the County Water Dept that I was losing exactly 4.8 gallons per hour for over 3 months

There is no leak that will be that constant for that long . We did all the checking inside our home with dyes in the toilet to see if they leak , great way to check by the way , adjusted the flush rate so I wasn’t using as much water , that was good . But nothing occurred .

At a rate of 4.8 gallon per hour that is 2 - 55 gallon drums of water in 24 hours for 3 months , and all indication said it was in my house which 2 plumbers and a GC agreed was impossible. You would see a lot of damage somehere . We had nothing . It was driving me nuts

I began wandering if it wasn’t something at the meter and so did everyone else . I also reset the
Eye on Water to sensitive leaks at .10 gallons per hour and immediately it showed no leaks .

Mind you , anything over .10 would appear as a leak .i hope this helps . Reach out to your local Water Dept They will help . Or a Leak detection company or home owners inspector They can help !

Good luck

It was suggested by my water company that I get EyeOnWater after I had a pipe burst on Christmas Day. I like EyeOnWater and it helps me monitor water usage, but I would like it to add 2 items. First addition I’d like to see is when it says you have a leak, I would like EyeOnWater to give more specific info about the location of the leak. It’s aggravating to see on EyeOnWater that there’s a leak, and you can’t see or hear anything. The second addition I’d like to see on EyeOnWater is when my next meter reading will take place or the date range of the water usage. This would help with my water conservation plan.

Accurate to a fault with regard to relaying water usage information provide by your meter. The inherent flaw is tethering EyeOnWater to a meter presumed to function properly and relay accurate data. Our meter reported wildly erratic and inaccurate information (unfortunately) which EyeOnWater conflates as being indicative of a leak rather than the actual culprit: a faulty meter that needed to be replaced. If your meter is accurate, this is a great tool. If not, consider venturing beyond the faqs provided by EyeOnWater developers and consider the possibility that you don’t have a leak and instead need to contact your city/water department to replace your faulty meter

EyeOnWater enabled me to discover that my home irrigation system was doing wacky things and using way to much water. This was because by misprogramming of the irrigation controller that turned on the irrigation in the wee hours when it was not apparent. I redid the controller programming and reduced water consumption by huge amount. In order to the the low level water consumption by day and actual time of day you need to look at the actual “meter reads”. This is accessed through “Account” rather than “Usage”. Took me while to find the low level reads details but with the trouble.

Eye-on-Water has been useful tool to manage water use in a small, multi-unit residential HOA. In the absence of a sub-metering service, the hourly data and scalable graphics allow us to post-appraise our water usage and detect waste. User-defined thresholds for leak alerts and text message alert capability (generally 24-36 hours delayed) allow us to monitor, evaluate and communicate to homeowners. It is very simple and convenient on a smart-phone, though the PC graphics and data (Excel-ready) are more useful for comparative analyses.

I got an email notification from EyeOnWater and it notified me that a leak had started. I was able to call my handyman because I was away and he came to the home and repaired the leak. Less than two hours I got another notification that the leak had resolved. In the spring of 2023 we kept getting high water bills and it took us months to figure out. We had a leak and the water department told us of EyeOnWater. glad we don’t have to pay the water department this time around.

I recently fixed a irrigation pipe that a root had damaged. It also damaged the electrical control cable so zones 6, 7 and 8 were not working.
Eye on water alerted me to the situation. Without it, more loss of water and money would have ensued.
Then a week later Eye on water alerted me to another leak. I assumed it was the same cause but after careful investigation I checked my new toilet bowl and realized it did not come adjusted for tank shut off. The water was just silently overflowing into the drain pipe. I adjusted the float and solved the issue! Thank you Eye on water!

I have two water wells on my property and when I found out that my meter would be changed to a smart meter and that I would be able to analyze my water consumption down to the very date and time of day I had to switch over to just see the amount of water consumption that was taking place at my residence.

Yes my water bill went up and my electric went down do to the pumps being shut down, but what I discovered was that I had several leaks around my home. I had two toilets leaking by, a water valve stuck open on my ice maker just sending the water down the drain.

I will go back to my wells soon but I will change over once a quarter to check my system status for any possible leakage. Now I know why my electric went up and my replacement of water pumps 2 per year.

ROI - well pumps will cycle less extending the life span water well pumps are not cheap so EyeOnWater helped with that. Cost avoidance!

I’m calling badger meters direct to purchase one for my wells as I now think about it.

* check all bathroom water usage change out the flappers.

* check to make sure your refrigerator water valves are working properly.

* insure you have the correct irrigation spray heads installed to insure the highest efficiency when watering your lawn.

Just some wisdom that came from my personal discoveries.

I Love you My Brothers and Sister!

Brother,

Shane

I have a rental property, I was working on something in the rental when I heard one of the 3 toilets running. My first thought was was running toilets can waste a lot of water filling and refilling. So I contacted the county found out we have smart water meters and there was an app in EyeOnWater Store I could get. So I got EyeOnWater and it gave very specific information of when the leak started, how long it was going on and how much water had leaked since it was detected. 14 days. How much was being lost per day etc. I went up and turned off the toilet. Then the following day it notified me leak had stopped.

They show bar graphs breaking down hourly, daily,weekly monthly. Etc.

You can also set alerts if your water usage goes above a threshold you can set and it will message you through EyeOnWater as a notification to catch leaks as soon as they have an hour of data, and cross compare to average hourly over x amount of days.

EyeOnWater is free.

This is a no brainer.

My son told me to download this app app and I said for what?! He said it is a great tool to monitor water usage and check to see if you have any leaks. I finally gave in - and dang sure glad I did!!!! It indicated that we have had a water leak of 1/4 gallon per hour since September 24th!! I said no way!! We went out and watched the digital meter for a few minutes and it did in fact indicate that water was flowing - but we never would have noticed it. We checked faucets, toilets and sinks everywhere. I had a suspicion that it might be a leaking faucet in the kids / guest bathroom tub. As it turned out, it was a leaking toilet fill valve in our bathroom - totally undetected! As this thing does the math for you, it revealed that we were actually wasting 189 gallons per month! Fantastic app - thanks!!! And - I guess I ought to take my son and his family out for a steak dinner !! :-)

I had not paid any attention to the new digitized water Meters the new papers said they had installed. the first thing the city water department did was water usage. It was just as the Texas heat wave abated, and then this large water usage of 800 gallons per day started, between 7 and 9 AM each day. They told me to have my sprinkler system inspected and sure enough there was a broken line. It has been so hot and dry that it was not obvious on the surface. Yet, it had put undue stress on the sprinkler pipes that fed that area and they had broken. This is a real good and very interesting program. Easy to operate.

I got city water installed this summer in North Pole and I was scared to see how much water my family of 5 used. To my surprise it hasn’t been bad but we’ve only used it now 4 months. We are averaging about 3,000 gals a month and that’s only about $60-$70 bucks. I know all this plus so much more from EyeOnWater. I also had a leak it detected and EyeOnWater notified me. After a day of searching the house for leak I noticed the toilet making a very small noise, it was running constantly even all night, that’s how u know there’s a leak, EyeOnWater tells u down to the hour how much water was used and when! My husband changed the toilet flap and the leak censor was gone! Thx app!

My new friend, Barry The Beaver, is our new city water meter, and he is fabulous! Barry installed himself, as beavers do, in the middle of the stream of water coming out of our well pit and into our house and yard! He just sits there all day feeling the water wash over him and he calls in on his cell phone every night to report how the water has been flowing that day. Barry makes a note every 15 minutes about how much water has been flowing over him, so he gives a pretty detailed report.

The Eye On Water app that Barry posts on, instead of FaceBook, interprets and presents Barry’s data in an elegant and user-friendly way! What a great app!

Barry saw our water usage spike when we turned on the irrigation system on April 22 and the next day the Eye On Water app figured out that our system has a leak somewhere that runs at the rate of about 6.4 gallons per hour. I have no doubt that Ben The Human will find it now that Barry The Beaver has pointed it out!

Great job, everyone! If everybody had a beaver like Barry we would all use a lot less water! Thanks!

I think this is a joke ! I have been here since 2016 . The water bills has been extremely to high as my neighbors feel the same way . The way that it looks is that we’re use all this water and the water company says (yes) you use it . You may have a leak or you left something running ‘ but you know it’s none of these ‘ then out of no where they come out change your meter because it’s not reading anymore! Because they can’t make money from you this month lol then they get to bill you what they want Wow ‘ but all the time you been telling them something is wrong with my meter ‘

EyeOnWater is essential to everyone on the planet…
Having access to your water use numbers in gallons & tenths gives a person the knowledge necessary to live with water efficiency. I can see exactly how many gallons my sprinklers are using…my washing machine..showers..all the water related data you could ask for.
In my case… EyeOnWater has alerted us to water leaking on 2 occasions. This kind of email alert function is a value added service from Little Thompson Water that costs you nothing and has the potential to save a homeowner from water damage disaster…
Any future home we might buy must have this up & running. Once you’ve experienced it..can’t live without it..Txs

I’ve had EyeOnWater for a couple of years and it has alerted me to three different leaks I would not have known about until they did damage to my house. One was a water line under my house that had to be replaced, one was an outdoor faucet that had to be replaced, and just recently it identified several deteriorated copper pipes under the house that need to be replaced. All of these notifications enabled me to get help before I got water damage to my property. It also helps me monitor my water usage so I can make informed decisions about my water usage. I’m frankly shocked at how well this works and think much better of my water provider for making it available. I never give five-star ratings but this one is five-star.

You can tell if the conservation measures you are taking are actually working. Are they actually reducing your bill. Only problem is you cant see the results until days after. Today is Friday and the last posted day is Tuesday. The bar graphs are great. You can see hourly rates. Like when someone washed clothes or took a shower. Great if you are really trying to conserve water and reduce your bill. Or, you can see it by the week or month. Super handy. Wish the electric co had a similar app.