Contact EyeOnWater Support

by McVey Error

I think there is something wrong with this app. It periodically shows we have used hundreds/thousands of gallons of water, when we did not! We’ve paid to have our meter tested, and it is not the meter, and we do not have a leak (if we did, it would continue past the recorded usage if we didn’t fix it, and there was nothing to fix), so all that is left is the functionality of this application! But there is no arguing with Rockett SUD. As a retired couple on a fixed income, a huge surge in water usage (which we did not actually have) really puts a strain on our budget. I wish someone could test this App against our meter to see if there could possibly be an issue there. After all, I’ve never seen 100% functionality in any technology, so why trust this 100% when there is obviously an error on what it is recording as our usage.

by Georga Brown

Its really useless guarantees if you have a leak you will use thousands of gallons of water
It does not kick in for 24 hours. An algorithm should be implemented so if there is an unusual jump in water usage you get an alert I had a pipe break. My usage spiked at triple of my usual usage. It should have issued an alert I would rather have an alert that brings my attention to a possible problem rather than 3-4 inches of water in my house It could have a override that states. No it’s not a problem.
All it takes is a new program with better algorithms I’ve got mine set to the lowest usage you can set Have a mess to clean up that could have been stopped earlier with better thought out app. Don’t count on this app to do anything except tell you your water bill is going to be outrageous because you have a leak.

by Markus13992

It’s was a lot of money to buy and install, and while the new eye on meter helps it doesn’t live up to its potential or what was advertised. I think most people who have given it good reviews haven’t really used it to trouble shoot a problem.

It was useless in helping to find a leak I had. What did work was physically watching the curb side meter while different things were shutoff in the house... this is old school. It’s important for people to understand the data refresh rate is absolutely terrible, 24-36 hours!!! If the leak is such that it is in a place causing damage that is way too late. While the system looks goods on paper, in reality it only lets you go back in history from a couple days and back to view usage.