ClassPass: Fitness, Spa, Salon Software

I know, this review looks and sounds like maybe a PR bot wrote it. I assure you this is a real person. I’m writing because after reading so many reviews from people who claim that they are dissatisfied with this platform, it’s really clear that they are not using it right. I had the same problem - as a person who travels frequently, it’s great to be able to drop in to exercise classes in the geographies where I will be at different times. The interface has continued to improve and when I had any questions about using it, the problems were very quickly resolved by customer service. As a user of Airbnb, Lyft, and other platforms in the shared economy, it’s really awesome that this exists. Speaking of customer service, they have been very helpful and patient with me even when a couple of issues I encountered were user error on my part! Oh also the quality of the classes have been just amazing as well

-----edit update: this app has helped me resolve this issue. There had been a mistake in filling out the class review option. I tried to avoid filling it out by clicking "missed class" afterwards. I was refunded and it has been resolved. this app is a great app with lots of options to workout at different places- but there are definitely small things like that needs improvement. ------ I've had class pass for almost a month now. While I really do like it, for me it's really been lacking in customer service. It's been over 4 days since I contacted customer service about me being incorrectly charged for supposedly missing a class. I specifically remember going to the class, but class pass charged me $20 for missing it. I contacted customer service, and have yet to hear back about what's being done. In another issue , I attended the wrong class and missed the original class, so I was charged $20 again. This yoga studio has 2 locations, and while I was aware of that, I thought that the location on the map for that scheduled class was for that specific location, which would make sense. I had not realized that the scheduled class and location did not match up with each other. I haven’t heard back about this, but I was already charged. My friend, who has the exact same issue as I did because we were together, was reimbursed immediately. I’m just frustrated because I feel like the app would be great if they were more responsive to customers.

this app is a wonderful way to try new workouts in your city. I love being able to jump around between studios and activities, and the app makes that crazy simple. The price is super reasonable for the number of classes you get, however, since the switch to the point system (which I overall love,) it has been way more stressful trying to get the most out of my membership. I know it’s my neuroses, but seeing those few points disappear at the end of the month is killer. It would be wonderful if even a few rolled over at the end of the month (like 3 points on the 3 Class Plan, 5 points on the 5 Class Plan, etc.) It would make getting to the last day of my cycle way less anxiety inducing (even if overall I was loosing the same number of points.) I’m sure the points dropping off is critical to this app’s bottom line, and I am in no way suggesting they go back to the old system, but a little rollover would go a long way to making their users (see: me and my boyfriend) feel better at the end of the month. And isn’t that the point of this app: to feel better.