Collector app not working? crashes or has problems?

Collector Status

Published by 96 Creative

A mobile app for Pokemon TCG players, and collectors! Collector for Pokemon TCG
allows you to easily search the database for cards from various expansions.
Collector's database includes all Pokemon Trading Card Game Expansions from
Fossil up to the latest release, including the original Base set.

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Common dislikes about Collector app

- Deck Creator feature can be glitchy

- UI can be slightly hard to navigate at first

- New sets are added slowly

- App can be glitchy at times

- Can't sync collection to multiple devices

- Removing all cards from a set requires going card by card

- Pricing info may not be accurate

- App responsiveness and reactivity could be improved

- No option to download high res images for offline viewing

Have a Problem with Collector - for Pokemon TCG? Report Issue

Common Collector Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Collector app on iOS and Android devices. Solve all Collector app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Collector iPhone Issues and Solutions

Collector iOS app crashes, not working, errors
Collector iOS app network issues
Collector on iOS has black/white screen

Collector Android App Issues and Solutions

Collector has errors/crashing/not working
Collector server network connectivity issues
Collector has black screen

Collector iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Collector app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Collector app crashes or not working on Iphone (iOS):

Close and restart the Collector app on iPhone
Update Collector app to the Latest Version for iOS
Uninstall and reinstall Collector iPhone app
Update your iPhone to the latest iOS version

Fix Collector on iPhone unable to connect to server/internet connection issues::

To resolve Collector network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Collector black/white screen (blank screen) on iPhone:

Follow the Collector iOS app troubleshooting guide Here →

Collector Android App Issues and Solutions

Fix Collector not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Collector app issues:

Force Stop the Collector App
1. On android, goto "Settings" » click Collector app. » click "Force Stop".

Update Collector to the latest version on PlayStore

Clear Collector App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Collector app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Collector.

Fix Collector unable to contact server/ Collector internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Collector » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Collector » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Collector on android.

Solve Collector black/white screens issue on Android:

Follow the Collector android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 96 Creative, developers of Collector.

80% Contact Match

Developer: Pokellector

E-Mail: [email protected]

Website: Visit Collector Website

About this app

Easily view the next card in the set by swiping the card when in the fullscreen view. - Game Helper (a tool used to keep track of damage counters & special conditions. - Earn points to unlock new coins to use in the Game Helper! - View the lowest price of a card off eBay, Amazon and PokeShop96! - Keep track of your Pokemon Pin Collection! A mobile app for Pokemon TCG players, and collectors! this app for Pokemon TCG allows you to easily search the database for cards from various expansions. this app's database includes all Pokemon Trading Card Game Expansions from Fossil up to the latest release, including the original Base set. Information such as HP, evolutions, attacks and stage can be found once you tap on a Pokemon card. All Pokemon cards are organized based on series, allowing you to navigate quickly. Access from within Collector to purchase Pokemon card singles, booster packs, booster boxes, collection boxes, coins, pins and much more!