Contact Collector Support

I’ll start off with the only positive is the app is good, for what that’s worth. But I deleted it off my phone because the newest expansion, being Unbroken Bonds, wasn’t added until 6 days ago when the expansion was released quite a bit before then. So I thought it was a dead app that would no longer be updated. So I deleted it. I had a paid version of it too. So out of curiosity I checked today to see if it was updated by chance. It was. I redownloaded it and tried to log in. I needed a password key. I searched my email. No where to be found. So I was out of luck. Can’t use the account that I spent LITERAL DAYS logging my cards in. I’m highly disappointed in the app and it’s ridiculous you have to pay to log different types of collectibles (such as coins). Everyone beware.

Initially the app looked great and worked well. I wanted to be able to track what I have and a wishlist. Unfortunately, after spending hours loading in the cards I have and want, the app statistics for my collection seem to be off, and the wishlist is busted. When I try to view my wishlist I’m unable to scroll at all. This means I essentially can’t use my wishlist. I’ve tried to contact support but their site is just a white page with some text reading that they are under maintenance. Well every time I check over the past 3 months + they are under maintenance. Such a shame, it was really useful until it broke.

I love the app for keeping track of my collection, and it’s certainly worlds better than the official Pokémon company app. Great database of all available cards. However, major bugs/issues brings it down from a 5 star to barely a 3. The UI is definitely not user friendly, even counterintuitive in places. An example of a necessary fix is making it easier to remove cards from your collection. Also, for whatever reason, adding cards to your collection doesn’t always save - I’ll add a few cards, and get the pop up that they’ve “been added to your collection”, then later I’ll look them up and they won’t be there. This is the worst problem: very frustrating to spend hours inputting cards, and the next day, they’re gone. All in all, well worth the small purchase amount if you want to start to keep track of your collection. Great work by the developers getting started. However, needs several improvements before being a 5 star app...notably, adding cards to your collection not saving.