Dex Status

Last Updated on 2024-08-09 by Pedro Carrasco

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Common Dex Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Dex app on iOS and Android devices. Solve all Dex app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Dex iPhone Issues and Solutions

Dex iOS app crashes, not working, errors
Dex iOS app network issues
Dex on iOS has black/white screen

Dex Android App Issues and Solutions

Dex has errors/crashing/not working
Dex server network connectivity issues
Dex has black screen

Dex iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Dex app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Dex app crashes or not working on Iphone (iOS):

Close and restart the Dex app on iPhone
Update Dex app to the Latest Version for iOS
Uninstall and reinstall Dex iPhone app
Update your iPhone to the latest iOS version

Fix Dex on iPhone unable to connect to server/internet connection issues::

To resolve Dex network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Dex black/white screen (blank screen) on iPhone:

Follow the Dex iOS app troubleshooting guide Here →

Dex Android App Issues and Solutions

Fix Dex not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Dex app issues:

Force Stop the Dex App
1. On android, goto "Settings" » click Dex app. » click "Force Stop".

Update Dex to the latest version on PlayStore

Clear Dex App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Dex app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Dex.

Fix Dex unable to contact server/ Dex internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Dex » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Dex » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Dex on android.

Solve Dex black/white screens issue on Android:

Follow the Dex android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Pedro Carrasco, developers of Dex.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Pokémon TCG Card Dex Website

Privacy Policy: https://www.pokemon.com/us/privacy-notice/

Developer: The Pokémon Company International

About this app

About this app+: If you subscribe to any this app+ plan, payment will be charged to your iTunes account, and your account will be charged for renewal within 24-hours prior to the end of the current period. this app is an application to help you keep track of your card collection, find new cards and figure out how much your collection is worth. Questions? Feedback? You can turn off auto-renew in your Apple ID Account Settings any time after purchase. Disclaimer: this app is not affiliated, endorsed, or supported by Nintendo or The Pokemon Company International Inc in any way. You can choose to be billed monthly or yearly. Reach out on Twitter @DexTCG.