rideRTC Reviews

I bought a 15 day pass to use later. When I activated it, it only lasted for 3 days. If I buy a 15 day pass, I should be able to activate it and use it for the duration of the 15 days regardless of when I activate it. You people are thieves and the way you run your business is unconscionable.

Based on app, bus is never on time. When you are in 105 degree heat, waiting for the bus when it says 2 minutes, the. -2, -4 then goes back to 11 minutes and it doesn’t come for 20 minutes is ridiculous!
You are a transportation and logistics company …. Get it together!
Tried calling to file a complaint and that was pointless as the guy on the phone gave a big huff and puff before he’s like … fine, what’s your name.
HORRIBLE company and even worse service!

I have never seen an app this incomplete and broken. I didn’t know you could submit an app to rideRTC Store that is so completely unusable.

This is an embarrassment to the taxpayers of Las Vegas. As a tourist, I wouldn’t recommend using it.

I expected to find routes on rideRTC. Nope. Those links go to the website which is useless when you don’t have WiFi.
I expected to buy reduced fare passes. Nope. I can’t because it doesn’t recognize any of my valid ID numbers.
What is the point of rideRTC? I suppose one can buy passes at the regular pass, if in a pinch. But I’m deleting it.

I think the Uber app which lists these buses will be more useful.

Better off walking than taking the bus in las vegas. Infrequent, slow, unreliable, crowded, and costs same as taxi if more than one person travelling.

I’ve tried so many times to uninstall and reinstall and I keep getting an error that say underlying error error SDK_200. I called rtc and they said it’s my network connection but I keep telling them that all of my other apps work just fine and so does my internet. I don’t know how to fix it but this has been a true inconvenience to my daily life

Wanted to go from the Strip to a residential area. Couldn’t figure out which type of fare to buy. Strip? Residential? Also, the fares are too high and discourage ridership, but that’s not rideRTC ’s fault. rideRTC ’s lack of clarity, on the other hand, is.

You have all these other links inside rideRTC where you have to install other app in order to work and when I do open and scan why does it always open my Apple wallet .
rideRTC needs work but hey not like they will do anything about it!

Update: 121 North buses will have you wasting your time waiting for them.
Every other day 121 South (6:30 AM) is either late or doesn’t show up until the next hour. I’m paying for $65 passes every month for unreliable drivers that make me late to work. Fix the problem!

They should get rid of the expiration date before you activate the pass. Some people like to buy their passes early because money may be a problem. I paid for 15 day pass but I’m only getting 10 days and when you call they won’t do anything about it.

rideRTC was perfectly just fine with how it was before . I wouldn't of have updated my app if I wasn't forced into updating it . It takes too long to load , and now it crashes whenever I try to open my RTC ticket. Please fix this bug as soon as possible.

Probably more stars than the current version deserves, but RTC should be encouraged to complete the development of rideRTC. I'd give it five stars if it actually did everything in rideRTC that it promises to do. At the moment, it's very much a work in (initial) progress.

For example, the current iteration of the Ride Tracker drops off into Safari to look up stops. Unfortunately, the stop finder tool on RTC's web site is coded in Flash, which makes that effort meaningless. If that had worked, it wants to use a stop ID that was to have been supplied by the stop finder tool. Dropping into Chrome on my desktop so that stop finder tool can work (I long ago removed Flash from my browser of choice :-)) shows me the stops on my routes, but no stop IDs. Need I go on?

rideRTC works well when running on wifi and data but I recall it working regardless of having internet service some buses do not have wifi running and when I am without data I still need to be able to use my ticket. rideRTC stays stuck on a blue screen unless connected to a wifi source please fix this!

I love rideRTC, it’s so
Convenient, would love it to be compatible for apple watches in case my phone dies. Then I can leave my phone at home when I go out

Functionally rideRTC is very good, a reasonable learning curve, what a real hog of battery power. I really hope that something can be done to fix that.

UPDATED REVIEW: I'm going to assume the issue regarding having to repeatedly activate longer passes has been fixed as stated in the version notes for the last update (can't verify this since I'm no longer in Vegas), and I'm increasing my rating from 3 stars to 4. I used rideRTC a lot to buy passes and never had any issues. Loved the convenience of showing or scanning the pass on my phone when boarding the bus. I think rideRTC still has some room to grow, but this is more high-tech than a lot of cities' bus systems. ORIGINAL REVIEW: I like being able to buy a pass through the mobile app and just have to show it on my phone to the driver when I board a bus, but there's one part of the design that's just makes absolutely no sense. I bought a 15-day residential pass and found that the pass wouldn't stay in an active state -- I had to activate the pass every time I boarded a bus (even multiple times in one day). I called RTC customer service thinking there must be a problem with rideRTC , but the rep checked with someone who told her that rideRTC is working as designed. That's a really bad (and inexplicable) design. Once you activate your pass, it should stay active for the entire length of the pass.

Great app but sometimes can be misleading. Example I wait for the SX B on rideRTC it’ll say 10 mins but the SX A will show up then I’ll have to wait another 10mins or longer for the SX B. It should have times for Both SX A and SX B. Otherwise great app

Just downloaded rideRTC in Vegas. Purchased a 24-hour pass without any issues. Pulled up the pass and activated it on the bus. App didn’t crash and everything worked great! I’m using an iPhone 11 Pro with iOS 13.3 with no issues.

For some reason after activating my pass and scanning it on the bus, Apple Wallet opens up. Even though it hasn't affected me negatively, it is concerning thats it's happening at all. That's pretty much all I have to say. Overall 5 stars!

Your update is horrible. Before I was able to just type in a bus number and get the schedule for that line . Now I have to scroll to the street I want to go to just to figure out the bus schedule. I don’t always want a schedule for right at the moment . I like to plan my day in advance. Horrible . If it wasn’t for the buses showing up on time for the most part and me using my pass through rideRTC I would not be using it .

I can’t even purchase tickets keep saying error !

I just bought a 7 days bus pass and I go to activated they kick me out of rideRTC and it won't let me activate the pass

Just moved to town. Downloaded rideRTC . Bought a ticket. All seemed easy enough. Walked to the stop as directed. No bus shows. rideRTC says another is coming in 30 min. Waited. Again no show. Walked back home with less money.

rideRTC is useless. They locked my account through finance and wouldn’t even look at it for 5-7 days. This renders rideRTC useless and me unable to take the bus without exact cash.

Blocked my account won’t explain anything and not trying to help get this resolved.

But real close.

My wife an I were visiting Vegas and thought this would be the best way to manage bus rides/passes. That was a mistake.
In addition to the annoyance of having to reactivate the passes each time as another reviewer mentions, rideRTC stole some money!
We bought (2) 3-day passes, but after 1.5 days it said the passes were not longer active. They appeared in my "history", but no longer usable. I thought this should be a easy fix since the history clearly showed the date purchased & activated, that they were indeed 3-day passes, and it was still clearly within that time period (by 36 hours).
Called the RTC, and after a 10 mi use wait, the tech was nice but not able to help. She said she discussed with her supervisor, and that she had to pass it on to him. I explained I was only in town for a short time, and wanted to use the passes' she told me they would call me back shortly.
After hanging up and waiting 15 minutes, I emailed them (which is the apps version of "help"), attached a screen shot, included my assigned case number from the tech, and briefly explained again.
A week later; still no call or email. I wound up using two cabs ($40) because I wasn't going to donate more money to the RTC.
For a State and City that relies so heavily on tourism (8% sales tax plus extra hotel taxes) this is not a good way to treat people!
Lost roughly $30 dollars in rideRTC .
Buyer BEWARE.