GTL’s GettingOut mobile app is rooted in the power of relationships. It
provides simple and reliable communication between inmates and their family and
friends -- allowing them to stay connected, even on the go! With our free
mobile app, you can easily make deposits, send and receive me...
This app and the company behind it are the worst. As a application developer myself I can tell this was written very poorly. The navigation is poor, you often have to use browser back button to go to a page because the app or website doesn’t have have links to go back to certain places. The server that hosts the website and app crashes all the time throwing 500 errors. Basically, the app was designed poorly, the infrastructure for the website and app cannot handle the load and we have no choice because this is what the prison decided they would partner with. Their customer service is also terrible. They just try and get off the phone with you as soon as possible. I couldn’t change my primary number and had to call in. The website had already marked my number as the primary but I guess it was not really set as my primary. This prevented me from doing anything because the money I had added was tied to my number (marked primary) and not the other number. The company probably does not care to improve anything as we have no choice on providers.
It works for us..
The only problems we had with it. Is when I was first getting my laptop which is new. I could see him he could see me but we could not hear each other. I finally got my laptop audio to work. But they charged us for the full call. When we Close the call within a minute and a half because we knew it wasn't gonna work they did not refund him so he's out at least $12 which is an a lot but it is while you're incarcerated however I do love being able to just text him when I want I haven't had a problem with him not getting my text and I always get mine. Some days it buffers allot. All in all I love the fact that I can see his face every day. I'm sure Telmate will work out the kinks. It's a new program. Not sure why people always have to leave horrible comments. Thank you telmate for making today technology work. Doing time is hard. And this does make it a little easier.
Only giving this place a 1 rating because I can’t give them a 0! Setting up an account online was a hassle and was not able to log into them from the website or the app, I could only log in from an email from them. Funds were deposited and I had a few messages that were sent back and forth without all of the content and pictures were also not sent. I also tried to get a refund of my finds when the inmate was released as they will only refund you on a calling card if your balance is under $50 AND you can’t get YOUR money refunded from an inmates account unless you have their booking number or pin which makes no sense as they can find the inmates not problem on the site or even when I was on multiple calls that exceeded the time they told you you would be on hold and also being hung up on after being on hold 15 min another time. This is a complete waste of time and money and it’s sad when all people want to do it talk to their loved ones.
The Worst App I've Ever Used
GettingOut is a wonderful way to stay in contact with your friends and loved ones while they are serving time. Both myself and those I care about on the other side are very grateful that this is an option. That being said, this app is horrible. It is very glitchy and difficult when trying to view the balance that you have - and you cannot see the balance of the inmates you are talking to from the app, however it is coincidentally very easy to add money to both. A message can not be more than 500 characters, however roughly 1/3rd of your messages will have the majority of the content deleted, leaving half of the first sentence and the last sentence to be sent. I would also love it if you could easily access photo albums and other services offered by GettingOut online. Their mobile website is plagued by very similar problems as their app, meaning that it is virtually unusable - but if you want to contact an inmate you don't have any other option. It is hard not to look at this company as anything other than predatory. They will take your money with ease, and then refuse to fix their service because they know that we have no other option! Overall I'm grateful for this service - but it appears that GettingOut takes advantage of the fact that people desperate for communication will continue to pour money into their bank accounts regardless of the quality of their service.
Needs some improvements
This app has worked pretty well in helping me and my loved one stay connected. There are a couple things that could really use some improvement though, mainly focused on notifications. There is NO notification tone or missed notification badge to go with this app so unless I am literally staring at my phone or open the app every time I pick up my phone I wouldn’t be aware if I have received a message. Also the time stamps for messages sent and received are way off...not sure if it has something to do with how the messages are sent through the system but there should be a way to adjust these to the time zone you are in. I think once those important are made this would be a 5 star app for me.
How hard is it to fix ?
The time is inaccurate on the app. I don’t know what time zone it’s going by. The app crashes and tells me there is a problem with my location, forces me to lose my message I’m in the middle of typing, log back in and then start over constantly. It also doesn’t notify me unless my screen isn’t on and the app isn’t open. Simple fixes can improve this app tremendously. Also the not being able to add the same amount from your card within the same day will block your card or account is ridiculous. I wish I could rate the app even lower. Sending and receiving is the only plus for me.
Good but expensive
I love the app because it allows me to communicate with my loved one but the charges are RIDICULOUS! It would be nice if I could add money to his commesary AND add money to my account at the same time for a lower cost! I get charged to add to his AND then I get charged to add to mine and it's killing me! I spend close to 200 a MONTH just to communicate and put money on his commesary. It's like being raped by a company who knows you have no other options, kind of like medication and food... Gotta have it so they charge out the you know what for it and if he tries to answer my video call but we have no video I'M STILL CHARGED to hang up and call back... Taking advantage of people is sick and that's exactly what I feel like is happening... It's basically a legal scam
So bad it’s criminal
First, dealing with a loved one in prison is hard enough. Let’s add to that a shred of hope you can text them, something shown to help both family and inmates during rehabilitation, and put in a glitch system that keeps logging you out, charges a quarter per text while charging the in mate .03 a min, and messages that come in randomly because you are being kicked off after each text. Oh!! And notifications don’t work. This app is the worst I have ever used. I know someone in government made it cuz a 4 year old could have built something better. This was a real heartbreaker for Me and my family. Whats worse is Get Out has a monopoly on the whole thing so if you want to tell a loved one “yes, you did bad, but I love you and I’m here to help you find better”, be ready to pay through the nose and with crappy service.
When the app wants to work properly it is great! Being able to message him and talk to him pretty much all day is amazing. But there are times it takes HOURS for me to reply because it logs me out or just won’t load the messages. Get the bugs worked out and fixed it would be even better. The website on my laptop does the same thing and when i post pictures for him to see, it double posts and I get double charged. Thankfully they have refunded me when this happens but it happens everytime i post pictures. Again get the bugs fixed and worked out and this really is a great thing. I love my inmate and being able To talk off and on all day helps us both to get through this time.
Many flaws, prepare to lose money
Sending messages is brutal, each time I send one it costs me a quarter which adds up fast when the app deletes over half of what I wrote each time I send one. I’ve had to send each message in little pieces over and over again rather than one big message because it doesn’t send my full message the first time. Also, the conversation won’t show the right times so that’s another annoying detail. Not only that, my pictures won’t go through so I’ve spent money on pictures that my contact cannot see. I’ve tried to use this app to communicate and it just makes it frustrating while spending all my money. We’re in a tough situation already, why does this system have to make it worse. Please fix these glitches.
There’s no other option for me to message and talk to my loved one so I’m stuck using this either way but when a 500 character message is $.25 and a 30 minute call is $5 you’ve got to think someone is making enough money to hire one programmer to spend a few hours to work out the kinks. The time/date stamp on the messages are NEVER right, so I have no idea when messages are actually sent. Half the time I type a message and it just disappears. Notifications don’t work. These are simple things which is why it’s so annoying, it wouldn’t take much to fix them but they couldn’t care less because they are getting our money either way. That’s how it is when you have no competition.
Notifications automatically turn off
I never get any notification that my loved one sends me a message and the notifications are turned on for this app in my IPhone settings. When I go to the settings within the app, the notifications are always switched off. Why??? Even when I flick them “ON” they always turn back off. In addition, the time is never right. My loved one and I are on the same time zone and yet it shows the messages being sent 7 hours in the future. Could it be any harder to communicate with your loved one doing their time?! Update 1.8 to “fix bugs” still has bugs.
I really only use the app to text a loved one who is serving time. But I only get alerted to a new message about 20% of the time. I always have my phone with me but without some sort of alert I don’t realize he has replied. And then I feel bad for not replying to him. *******UPDATE****** So after 4 months of using this app I actually bumped it down from 2 stars to 1. Frequently there is a “temporary error” where the system is down for hours. The website and the app are linked so when one goes down the other goes down. Very frustrating when it’s time to do a video chat and you can’t because the whole system is down. And when it come to video chats the audio and video generally are NOT in sync.
Over the past month their as been so many issues within this app. Starting with myself typing a message then a pop of location service isn’t found and I’ll lose my entire message!! Which gets frustrating after awhile. When my money is low on the app I try to add money but it keeps declining my card. I had to call the company and wait over ten minutes to have the call dropped twice and then pay more to have it done over the phone. Then I don’t receive any notifications when I get a message which is frustrating because I will not know when the inmate messages me until I manually check the app. I hope all these issues are fixed ASAP.
Ok app but time/date are funky
App is ok for sending messages and making a deposit to phone account. However when sending and receiving messages from someone the date and time are off by a lot. I can never tell when the message was received and sometimes it’s not in order. Wish the time was correct for our time zone since we both are in the PST zone and wish it was more like a text message screen.
No. GettingOut does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 1,860 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.7/5 . Justuseapp Safety Score for GettingOut Is 13.4/100.
No. GettingOut does not seem legit based on our analysis. This conclusion was arrived at by running over 1,860 GettingOut User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for GettingOut Is 13.4/100.
GettingOut works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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