GettingOut Software

The time is inaccurate on the app. I don’t know what time zone it’s going by. The app crashes and tells me there is a problem with my location, forces me to lose my message I’m in the middle of typing, log back in and then start over constantly. It also doesn’t notify me unless my screen isn’t on and the app isn’t open. Simple fixes can improve this app tremendously. Also the not being able to add the same amount from your card within the same day will block your card or account is ridiculous. I wish I could rate the app even lower. Sending and receiving is the only plus for me.

The only problems we had with it. Is when I was first getting my laptop which is new. I could see him he could see me but we could not hear each other. I finally got my laptop audio to work. But they charged us for the full call. When we Close the call within a minute and a half because we knew it wasn't gonna work they did not refund him so he's out at least $12 which is an a lot but it is while you're incarcerated however I do love being able to just text him when I want I haven't had a problem with him not getting my text and I always get mine. Some days it buffers allot. All in all I love the fact that I can see his face every day. I'm sure Telmate will work out the kinks. It's a new program. Not sure why people always have to leave horrible comments. Thank you telmate for making today technology work. Doing time is hard. And this does make it a little easier.

This app has worked pretty well in helping me and my loved one stay connected. There are a couple things that could really use some improvement though, mainly focused on notifications. There is NO notification tone or missed notification badge to go with this app so unless I am literally staring at my phone or open the app every time I pick up my phone I wouldn’t be aware if I have received a message. Also the time stamps for messages sent and received are way off...not sure if it has something to do with how the messages are sent through the system but there should be a way to adjust these to the time zone you are in. I think once those important are made this would be a 5 star app for me.