Finish Line – Shop Exclusive Reviews

by Mizzzzzzllleee

I wish I could give it 0 stars or negative. Been on FinishLine since 6:57am and it says they just dropped new sneakers and I was in line. 20 mins later on that screen i see a post saying the sneakers I wanted were sold out. I look on there twitter page and literally every comment is the same. Not one person was able to actually get on the website yet there sold out. Not to mention I wasted my time signing up for there reward program because the sneakers I actually were able to purchase were never added to my purchases, yet I have a email with my name and order number. Terrible company ur better off reaping your gonna get bent over and just waking up whenever because they seem to only sell to companies like goat or stockx, so if u want sneakers nobody wants this is the perfect app for u, otherwise your better off not caring about the release date and time and just paying an extra $100+ thru these 3rd party sites and getting them without the frustration. Save yourself DO NOT DOWNLOAD FinishLine. This company does not care about you or your business, we’re peasants Not worthy enough of being able to use there services

by JELLYAFK

So I have been shopping in this site personally but then I saw FinishLine So then I was think hmm maybe I should download FinishLine . So I did then I made a account once I did I started looking a Air jordans Lift off and they didn’t have any and they should have all of them So then I looked up air Jordan retro 5 men’s if any kinda and only 2 results showed the satin bred black and red grade school and women’s oil grey so I was disappointed not because they didn’t have any of the jordans lift off but cause they only have 5s in not men’s after this every time I would log into FinishLine it would say ERROR PLEASE CHECK INTERNET CONNECTION and I new my connection was strong because I had 5 full bars and my iPhone 11 WiFi signal was full all of the bars were full and I uninstalled FinishLine and re downloaded and it said ERROR PLEASE CHECK INTERNET CONNECTION and everyday I logged in it kept saying ERROR INTERNET CONNECTION so I was obviously mad so that’s my opinion, so FINISH LINE please Please I beg you fix this problem Thank You. I will be expecting this problem to be fixed by the end of Easter or I will never shop at your store well I might just fix it please.

by JB Big Red

All the cool shoes are not in my size I wear 14s and it’s hard as it is shopping at finish line in the store to get a pair of 14s which is not dramatically a difference in the size they do have available... I feel like finish line is not for me nore others that wear 13s or higher especially 14s.. it shouldn’t be that hard to know that there are ppl of different sizes not everyone wears a size 9 or 10.. please do better this has been a problem for me since I was in middle school and I’m 34 years old... please have all shoes in all sizes or at least up to a size 15.. I’m pretty sure I’m not the only one feeling discouraged by this. That’s just bad business on y’all behalf.. especially basketball shoes.. basketball is a sport of tall people so it doesn’t make any sense why y’all only got sizes for midgets and small men.. get it together or ima have to shop where they support bigger feet like a Goat or flight.. I shouldn’t have to stress about not being able to buy shoes online at a high grade shoe store.. get more sizes in all shoes 14s please and thank you 😒

by DCAS8486

Since October I’ve had nothing but issues with FinishLine during new releases. When I get access after sitting in the waiting room, I just get pop ups saying, “error, try again later” then it puts me back in the waiting room. Never had this issue prior to October. I’ve sent 3 emails to customer service and all responses seem to be a copy and paste of each other. Claiming to have called me but wasn’t able to reach me. I received a response one day saying this within minutes of me sending the email. I had my phone in my hand the whole time, no one tries to call me. They claim to forward the issue to management, but still, nothing ever happens beyond that. I called customer service and spoke with someone who’s kids in the background were louder than the rep I was talking to. She told me to uninstall FinishLine then reinstall it, which I did 2x now, but still the same problem continues to occur. Guess I’ll never have a chance at new releases with JD or this app ever again.

by Neá Neá

The absolute worse app ever! It takes forever to find something that you really like in your size. When you do find something it states that they have your size. You put it into your cart. Get to the very end, and the system keeps kicking you out with an error message (I can’t recall the exact message, but I did screenshot it) and/or it starts saying they don't have your size. Horrible customer service. My very 1st issue is I paid for a BRAND NEW pair of shoes and I actually received a used pair of shoes with mud on the bottom of both shoes. I will be letting them go as soon as i can find something worth using my $15 inconvenience credit. And I'm so, so tired of the world blaming any and everything on COVID. I understand changes have been forced upon the world, some changes, but every single screw up that currently goes bad isn't all COVID. I canNOT wait to use my credit and be completely done with FinishLine and this company.

by JAR071215

I got the exclusive access to purchase an air Jordan 1 for the first time since Finish line started doing this but I can’t even do anything. When I click access now it takes me to my rewards wallet and there is nothing there. I’ve been trying since I received it which was yesterday 12/15. Spoke to customer service and was told it would be forwarded to the tech department and they would reach out to me within 72 hours. Finish line is always my go to for sneaker release but will keep this a one star until that issue is resolved.

Update: I am now told that sneaker was sold out which is why I could not get access. Finish Line stated this would be done to make real users obtain sneaker releases. Obviously it’s false if I still could not make the purchase after receiving exclusive access status. Smh

by Trumpisorangeandgay

This is probably the worst option I could of picked to but shoes. When I contacted support about my package being late even though I payed extra for shipping they said that it takes up to 10 days to process. I don’t understand this. My package was already in circulation and said was going to be delivered by a certain date but every single day my package was sent to an incorrect address meaning I paid extra for nothing I’m never considering using FinishLine again I’d rather buy shoes in store. I don’t understand how something with such a high rating can be so bad. Support doesn’t help and now I’m down $160 because FedEx can’t deliver a package. It’s so frustrating that these happen. It’s not hard to ship things so I don’t understand why I can get my money back for the extra I paid for shipping.

by Jadey :)

I’d much rather use the website because FinishLine is pretty much a virtual bug. Whenever there’s a new sneaker release (God forbid it’s a coveted shoe being released), FinishLine glitches from the time you open it to the time you close it. It’s gotten to the point where FinishLine crashes and logs me out and I have to go through bug trenches to log back in. I know when FinishLine is glitching when it says “connection issue: there was an issue with your connection. Try again later.” Later comes - and FinishLine still glitches. I don’t know which app is worse: foot locker, finish line or foot action. I’d have to say a combination of all three. If you’re going to compete in the sneaker game today, at least keep FinishLine updated so bots aren’t bugging the apps to the point where REAL HUMAN BEINGS are unable to use FinishLine .

by Jz4467

Current version of FinishLine is keeping me from being able to utilize it while I am on WiFi connection. I have to turn off WiFi and use cell signal in order for FinishLine to work. Otherwise I get the following message pop up: “Connection Issue: There was an issue with your connection, try again later.” I’ve verified that it’s not the WiFi network that I’m on by trying to use FinishLine on other WiFi networks also, with the same outcome. I’ve also tried all the usual solution checks (i.e. killing FinishLine , turning WiFi off and then back on, powering phone down and back up, hard reset on phone, etc). This wasn’t a problem before the most recent update so I’m not sure what the issue is.

by DNEmusiclover

I didn’t like the number of errors that kept popping up. The departments like ‘women’s’ were unavailable or buffered for a long time before opening then went back to saying error.
I was searching for a few pieces of items and so had to search through several brands, it kept throwing me off or wouldn’t allow me to add an item to the bag if it appeared I took too long to search. Same happened when I trued to connect the payment account.
Because I realized it was giving me errors, I had to close FinishLine each time and start again and made sure I tried to be quick in what I was doing.

I’ve use FinishLine a few times in previous months, it never used to be like this.

by Tdogg490

I’ve purchased a lot of shoes in the past two years and this company by far has the worst packaging and delivery service I’ve ever seen. Out of my last 4 orders three arrived either completely damaged and scuffed or the box literally open. This is just the last 4 purchases I’ve been dealing with this for months with this company and it will not change no matter how many times I report this.

The customer service ‘specialist’ are an absolute joke. I’ve emailed The ‘customer service escalation specialist’ multiple times and can’t get a response. Finally got one that said I was on vacation I’ll respond later and still ZERO RESPONSE.

If you purchase from jd or finish line you better hope your order arrives undamaged or else you’re screwed, they simply do not care about the customer.

by Ifigovov

Hello. I’m Mia and I had a very terrible experience ordering from you guys. I ordered my sneakers on June 4th, received an email saying my shoes would be delivered June 11th. Nothing came then my estimated arrival changed from the 11th to the 24th. Then it changed from the 24th to the 30th- July 6th. I was refunded without even an email being sent to me. I wanted the sneakers not a refund! I waited on the phone for customer for ovet half an hour just to be told to call UPS because they refunded me. I waited for UPS they told me they don’t handle refunds and so I had to call back to finish line and wait close to 40 minutes. Just to make sure my sneakers were still in stock in my size and that I received the same discount when I first paid. Terrible experience. I might never shop with you guys again.

by John Modz 3

I normally do not review apps but this has been angering me for quite some time. FinishLine always crashes and stays on the we are busy screen forever. I could of just logged in from the internet and got thru had I known FinishLine was not working. After 20 minutes stuck in the page I thought something was wrong and got right to the website within 10 seconds. Second there are sizes available on FinishLine that are not available online. When I try and add a size thru FinishLine it says bag error. Online it doesn’t even allow you to try bc that size is obviously sold out. I have bought many shoes thru finish line but FinishLine has become more difficult and made me lose out on many pairs. I will either try to use the website which is not much better or use the footlocker or Nike app because I never have an issue with those apps. I try to be loyal to a store but if I can’t buy what I want what is the sense. Also constant issues trying to use my loyalty points when purchasing a rare show which at times has then removed it from my bag bc it took too long. Every weekend a new shoe comes out and the same issues arise. It is 2019. We should be able to figure this out bc Nike and footlocker don’t have the same issues over and over again. Hopefully things will change.

by Catrice2004

I enjoy shopping with this app even though I’ve had some pretty unpleasant moments with merchandise not being received, and they even refused to do anything about one of my misplaced orders. The order was even taken out of my order history and I had the slightest idea on how something like that could’ve happened when I used my winner circle rewards and everything to make said purchase, yet they had no record of my purchase at all. I also make sure to use my winners circle account each and every time I make a purchase, so I cannot understand how my order couldn’t be found. I also don’t like how the WCR expire, I don’t think they should expire and should be available for use whenever we are able to utilize them. I’ve lost so many rewards because I’ve either forgot, I’m in the hospital 90% of the time and can’t remember
that I have them to use and by certain dates at that. Customer Service representatives are not very pleasant to speak with neither, they were so rude and so unhelpful at times. I have given this company majority of my business when I’ve had to shop for shoes and whatnot, so I don’t see what’s so wrong with them giving myself along with other valued Customers, the right to have their WCR for as long as they need to until they can use them.

by Urge303

☆IM NOT THROWING SHADE☆
I PROMISE!
But it was, and has been a pain trying to order shoes, clothes etc through FinishLine . I lost a few items because server was messed or session timed out and didn't save my items I had originally pick. I ended up getting the other 4 pairs of shoes, and clothing on the Nike APP, but was still able to score the main shoes using this app app. Took forever, but finally after 3-4tries I was able to get the shoes ordered. But then again, nothing in life is perfect

I do like FinishLine and how it has inventory of all surrounding stores, and it also is very informative. Definitely worth the download if you're trying to avoid going to the actual store. I find myself on FinishLine more then TicTok which is A HUGE, my friends say. 😂 ★☆★☆

by SHONISKA16

Finish Line is the first shoe store in my 42 years that has carried a shoe that makes my flat foot look good! I am a woman who only wears men shoes and the multiple styles of the Air Max 270s still allow me to look feminine and fancy in my size 8.5s. I also appreciate the plus size options in leggings and the variety of name brand t-shirts and hoodies that enhance my casually comfy wardrobe. I’m a high school teacher who teaches from home during the pandemic but whenever we return to the classroom, I get to wear my Finish Line gear. 5 stars across the board!

by Seasoned-1

It takes forever to load. My status points does not update to FinishLine . When you shop it takes you online to sign-in. When you sign-in online you have to search to log out. Wonderful company, you need an app to match integrity.

THE ABOVE WAS MY FIRST REVIEW ABOUT A YEAR AGO AND FinishLine HAS IMPROVED IMMENSELY‼️ Now your rewards are available to choose in FinishLine vs. the double sign in and screen switch between online and FinishLine . However you can only use one reward per order which I think you should be able to use all your rewards.

by Lavendarandlilac

FinishLine is great!!! It works better (fast, easy to navigate, amazing visuals) than any other stores’ apps that I have.
FinishLine allows you to click on the product and zoom in with an amazing high quality resolution.
I just ordered a pair of sneakers (that I’ve never seen in person before) all because the pictures of their products are so clear and realistic, I felt like I was seeing the shoes in real life!
They also give detailed descriptions of the fabrics and other materials in each product, so you know exactly what you’ll be wearing.
I’m really happy that I found FinishLine, you will be too!

by Txtcvcu

So I tried to buy the new air Jordan 9 retro Gold charcoal a error popped up the first time said try again n a moment I did still didn’t go through but they charged me on my card not once but twice I felt so broken hearted I cried thinking I’m getting scammed but I came to my sense and called the customer service she asked for my account number I didn’t have one because the order never went through but they charged my card and she told me the bank is holding my money so have to wait 72 business hours to get my money back on my card so now it’s just the waiting game and I’ll have a update on if they refund me my money are not !!!

by Montalvo5908

I ordered a pair of sneakers for my daughters birthday , I had to exchange them in the stores (as they ran small) and 11 days later I had to call the customer service line 3 times . Was placed on hold for more then 45 minutes and then the call would drop the first two times. When I was able to speak to someone I was told the shoe was sold out and a check was going to be mailed to me. Lack of communication for me was a big turn off ! So if I didn’t make the call today how would I have known! Such a disappointment as I regularly order from Finish line

by DeniseC03.

I hate finish line! I ordered two white shirts and when I opened my package they were just thrown in the box! Wasn’t wrapped in plastic also I ordered a pair of timberlands and they were used I couldn’t believe they sent me those boots! I ordered a pair of sneakers and those were used! Also Not too long ago dec 2018 I had to deactivate my account. BUT before that I clicked on the donate a dollar and a pop up said this isn’t safe...months later dec 2018 I tried to purchase the sneakers and clicked place order and another pop up said “ FinishLine isn’t safe remove all your personal information “ so I had to call finish line to deactivate my account and contact my bank to cancel my card. Finish line needs to step up their security! You make billions!!! And your sorry employees whoever sent me those used sneakers and boots and threw my WHITE SHIRTS IN THE BOX WITHOUT BEING WRAPPED IN PLASTIC

by Runlover

Ordered a pair of shoes through FinishLine right at 10am when they were released. Got an email confirmation that my order was “official.” Checked FinishLine repeatedly for five days waiting for shipping info, but never got anything. Finally got an email on the fifth day but instead of shipping info it informed me that my order was cancelled. Customer service said “well a lot of people pre-ordered those shoes so we take care of those orders first. I can see here that we have zero of the shoes in the size you requested available.” Finish Line - don’t show items for sale that aren’t truly available. Go through your pre-orders before you publish every size available for others to buy. I would’ve used a different site to buy but you guys “supposedly” had my size so I had to go with it.

by The Real EdBx

I have been a winner’s circle rewards member for many years. All of a sudden I can not login into my account. After spending many hard earned dollars on footwear. I’ve tried forgot password and it tells me my email does not exist. Yet when I try to confirm my account through a representative it states that my email is already in use. I called once again due to the problem, and was told that my login was to be resolved within 72 hours. I have yet to receive a phone call or email from a representative, but yet I still can not log in. I’m just frustrated at your customer service. Loyal customer wondering what’s up?

by Z317468

FinishLine is terrible. All you can do is look at shoes. I would not suggest making any kind of order from FinishLine. Ordered a pair of shoes then after confirming the order the screen redirected to the home page. i didn’t receive a receipt, shipping information, email confirmation. Logged into my account and the order wasn’t even there. I wasn’t even sure if the order went through until the shoes showed o to my home. Secondly the location doesn’t work so you cannot search for any shoes in your location or enter any raffles. Also don’t even plan to buy a popular shoe on a release date on FinishLine. It won’t work. FinishLine cannot handle the traffic and you will waste your time.

by Lil Bookie

Some days it works, others it don’t. Anytime there’s a release or notification to check your status of a raffle, FinishLine doesn’t work. I’m so annoyed that I am constantly getting the “Connection Issue: There’s an issue with your connection.” error message on release days and raffle days. Any other time, my password is saved, but on those days, it signs me out and I am constantly receiving the error message. There is no issue with my connection.... it’s your app!

by Seaux Southern

FinishLine is everything!! I love Finish Line. I’m not too fond of the limited merch, when they run out they’re completely unaware of when new shipments will come, your WC rewards are only good for 3 months and all you get is $20 for spending $200 🙄, your points are NEVER updated, lastly, the dang app has been force closing like crazy since the last update!! Can we fix these issues please then I’ll proudly give 5 bc I love finish line!

by Mega Frustration

Finish Line is one the best store for sneakers heads like to get the latest of pairs that come out. Also love the rewards no other store gives you rewards like Finish Line does. Good to customer also. They also do their best when you have questions to any rewards,gift cards. They apply them with out any issues. I give them 10 stars if I could. Thank You Finish Line.

Thanks Gatillo38

by Bjmills313

FinishLine is trash it’s gets busy for hours on release days unlike footlocker and champs and Footaction at least you can check to see your other stuff on their site not on finish line tho they whole site shuts down they need to fix that I’ve been waiting for 2 hr and 5 mins just to check my reservation to see if I won my shoe and after 2 hrs and a few mins it’s still busy and won’t let me check it 🚮 Trash and I’m a loyal customer with them I’m so upset

by Nolimitwittaminute

when it comes to ordering shoes through FinishLine it is just a mess. I ordered some shoes which suprisngly came in the next 4 days or so. Not long . ALTHOUGH ... they gave me one pair that was a completely different size! I returned it to get a replacement but now by the time my replacements would come in would be about almost 2 weeks!!!! Like seriously ? I spend over $100 and I get some crap which then I have to wait for to get fixed? THAT IS NOT WHAT I PAYED FOR!

by Belmonte's

I watch Finish Line’s website often in search of little Jordan’s or Airmax’s for my little girl & boy and I was missing some rewards points which are important to me because often $20 in rewards will make the difference if I can afford to purchase them a new pair of shoes or not. I contact Finish Line and in a matter of minutes they rectified the issue and provided me the $20 rewards certificate. Thank you for your help

by LadySims468

I can’t understand why it takes so long for points to update or to receive rewards. FinishLine does not show past purchases although there is a section for them. I am due a reward and it looks like I haven’t purchased anything. When shopping at FootLocker the points update and the rewards are printed right on the receipt when you earn them from making qualifying purchases. Wish you would update this!!

by Mranderson216

FinishLine makes shopping very easy. I was able to save styles that interested me in Favorites. I used a filter to only shows styles in my size. I could read more about a style and its reviews without have to reset the filters or return to Home Screen. Finally, my purchase was quite easy. The developers anticipated shoppers want Gift Card and Paypal options to be easy. All of these options were presented intuitively, at the right time. Lastly, FinishLine is much preferred over navigating Finish Line’s Mobile website.

by Springfield Towne Center

I love this app since my first purchase from the company years ago. I have even changed locations and luckily got the same manager from my first purchases Wilbur at Landmark Mall, and now at Springfield Mall.I am always treated with respect and care whenever I stop in. I also love the Member Rewards system, because unlike other shoe companies you can use your rewards towards any items.