Jive Communications app not working? crashes or has problems?

Jive Communications Status

Last Updated on 2020-02-17 by Jive Communications

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Common Jive Communications Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Jive Communications app on iOS and Android devices. Solve all Jive Communications app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Jive Communications iPhone Issues and Solutions

Jive Communications iOS app crashes, not working, errors
Jive Communications iOS app network issues
Jive Communications on iOS has black/white screen

Jive Communications Android App Issues and Solutions

Jive Communications has errors/crashing/not working
Jive Communications server network connectivity issues
Jive Communications has black screen

Jive Communications iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Jive Communications app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Jive Communications app crashes or not working on Iphone (iOS):

Close and restart the Jive Communications app on iPhone
Update Jive Communications app to the Latest Version for iOS
Uninstall and reinstall Jive Communications iPhone app
Update your iPhone to the latest iOS version

Fix Jive Communications on iPhone unable to connect to server/internet connection issues::

To resolve Jive Communications network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Jive Communications black/white screen (blank screen) on iPhone:

Follow the Jive Communications iOS app troubleshooting guide Here →

Jive Communications Android App Issues and Solutions

Fix Jive Communications not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Jive Communications app issues:

Force Stop the Jive Communications App
1. On android, goto "Settings" » click Jive Communications app. » click "Force Stop".

Update Jive Communications to the latest version on PlayStore

Clear Jive Communications App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Jive Communications app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Jive Communications.

Fix Jive Communications unable to contact server/ Jive Communications internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Jive Communications » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Jive Communications » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Jive Communications on android.

Solve Jive Communications black/white screens issue on Android:

Follow the Jive Communications android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jive Communications, developers of Jive Communications.

About this app

With Jive Mobile, you and your employees can use personal devices to talk and text from a business number—without surrendering your private phone numbers. You can also easily track metrics to gain insights into usage for each individual employee. Enjoy HD audio quality, battery-life optimization, and reliable mobile productivity.