Contact Subway Support
Company Name: SUBWAY Restaurants
About: SUBWAY is an American fast food restaurant franchise that primarily sells submarine sandwiches
(subs) and salads.
Headquarters: Lasalle, Ontario, Canada.
Subway Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Subway®. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Subway®. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SUBWAY Restaurants
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Read 19 Customer Service Reviews 😭😔💔
We went to the North Syracuse New York Subway in Walmart on 11/11/24 at around noon to get my free 6-inch sub. the worker refused the serve us saying we had to order it online then he would make it. He was to busy on his cel phone to help us.
je suis un amateur de Subway, j'y vais une fois par semaine, mais aujourd'hui nous sommes vraiment désappointer, le pain n'était pas frais, le steak ne sentais pas bon, et les 6 biscuits étaient vieux et dur, je crois que nous allons changer de place pour un certain temps et nous espérons que la direction va prendre le temps de vérifié Subway sur l'avenue du pont près de la rue Notre-Dame à Alma
My bank card was charged for an online order that "could not be processed". Went to subway store and purchased new order at store. Need someone from subway Customer service/support to call me @ 520-302-9309. Otherwise will contact my bank to have charges reversed.
I was assaulted and disrespected by a subway employee . I called Police also
I recently bought your chicken bacon peppercorn ranch salad and the bowl was half full. I buy this salad very much but never from this location and never will again.
Why do you waste our time and your money sending out coupons when none of your franchisers accept them. And the don't have a sign up your tell you a head of time. How can we find out who does take your bogus coupons.
Unable to eat sandwich due to employees processing cash payment, then switching right over to sandwich prep. I had to tell them it was unsanitary to touch money5)3n fix sandwich. All items in bins looked unappetizing, wilted
I visited the Fruitville Rd. Store in Sarasota Florida on February 17th. I used the Subway app to order, so I could get the BOGO foot long sub. I used the Code FLBOGO like it said. It said it had expired. The promotion was good through the 17th. When I asked the employees why it wasn’t working, they said it expired the day before. I asked them to honor what the promotion said, and they said they couldn’t. I think that they should have honored the request, since I used the app and it was not expired.
my local subway in morton il will not accept the coupons iwas mailed
Having trouble finding a Subway that sells a $6 footlong sub. Where is the menu? Have coupons and one says buy 2 footlongs and it costs you $12.99. 6+6=12 not $12.99 Buy 3 and it's the right price. Have a coupon that says FREE bag of chips on purchase of any foot long. They won't give you one. Also a cookie same deal. This has been happening for years and your company don't fix it. If you buy a 6 Inch sub the price is .50 cents more also. NOT HAPPY WITH YOUR BUSINESS !!!!!!
Please explain to me how to complete the survey on global.subway.com within 5 days when only the last completed survey comes up until the 5 days have passed. This happens to me repeatedly.
I tried to place an order and used Paypal. The charge went through, confirmed by Paypal. A minute later the charge was refunded. I received message on the App. “Default Sorry try again.” I placed order again and got the same message. Then I tried Apple Pay with same message.
I tried to place an order and used Paypal. The charge went through, confirmed by Paypal. A minute later the charge was refunded. I received message on the App. Something went wrong try again. I placed order again and got the same message.
Today 5-28-2021 at 5:51 pm I was at subway on 7th st Parkersburg,wv. I ordered 3 footling subs, The woman working got an attitude with me cause she got the bread wrong for the subs! Slings the bread around! So we had to pay for 4 subs, the bread on EVERY one was cut in half so everything falls out! No one is ever trained properly at this store! It’s not worth wasting your money to even stop there. Never again!!!!
I have contacted subway several weeks ago with no response. There is no longer a customer service phone number but late april their app put thru orders that I was not ok with I was looking at my favorited sandwiches and it orders like 4 ot 5 sandwiches it did not go thru the screens where you ok it etc. Ans the local store didnt care.. no one to this point has even tried to make this right. They basically overcharged me over 50 to 60 and I have no way to. contact.. I am so disappointed with their service..
I wanted to order online today. App said to update in which I did. After that you can’t order . I think someone is messing with Subway Order Site.
Absolute waste of time of an app
by Liam Allen
The app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.
Absolute Garbage
by MJSinNEW
Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.
Useless app and terrible customer service
by B3x3
I placed an app order at my local Subway Sunday evening at 8:40pm. Store hours online said they were open until 9pm and the app showed them available for taking orders. Placed an order and got a message from the app saying my card was charged, the order was confirmed and would be ready shortly. I went to the location (verified twice) and the store hours on the door said they closed at 8. No big deal, hours change, but then why did the app allow the order, confirm, and charge for it?
So, I went in to the store today, showed them the order (which the app still lists as pending), explained the issue, figuring since the order was shown as paid, they could simply make good on it now. I was told that they couldn’t make food for that order, that I would have to order again and dispute the previous charge with my bank!! I just did and got my money back, thankfully.
I also tried contacting Subway directly before my bank, but their 800 number would only tell me (by recording) to report app issues on the web site. Clicking “help” in the app takes you to that same site, and the answer to “how to report an issue” on the site says to click “contact us” under “help” in the app, but no such option exists. There’s literally only “help” which takes you to the web site which says to report in the app……..
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