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Company Name:

About: SUBWAY is an American fast food restaurant franchise that primarily sells submarine sandwiches
(subs) and salads.

Headquarters: Lasalle, Ontario, Canada.



Subway Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Subway Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SUBWAY Restaurants



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Subway Website

Privacy Policy: https://www.subway.com/en-US/Legal/PrivacyStatement-FWH

Developer: SUBWAY Restaurants


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33 Most reported problems 😔💔

4.8 out of 5
Andy Pratt
2026-05-16

I have downpoaded your App which is the US App which doesn't work in Canada and there is not an option to change the country, When I delete the App and reinstall using a different email it won't register me with my cell number as it says it is used how do I install the Canadian Subway App and delete my US registration?

Brenda Vaughn
2026-05-08

This is definitely not a complaint..Our local SubWay in Nova Scotia Canada #23285 is the most efficient & customer friendly ever. The delicious food & fast /friendly service is amazing !! Top marks for owner Kim & her staff !

NIYONKURU FIDELE
2026-04-16

Hello, I am applying for any available position, I am ready to relocate to canada under visa support sponsership program.

Steven Holmes
2026-03-23

Cannot remove number of sandwich orders from online app! How can I do this?

Ellen Kuciejski
2026-02-26

On 2/24/26, three times I tried placing an order for one footlong sandwich. Each time I got an error message stating that my order could not be completed. I went to the Subway store and placed the order in person. I now have three charges on my credit card because my Subway® app obviously was not working correctly. I need a credit for three foot-long sandwiches that I did not receive.

Tom
2026-01-23

I went to subway #12516-0, served by 868 1/22/2026. I ask for a B.M.T. foot long and ask for the freshest , moist bread because I have had dry bread many times before and finally quit going to subway. I decided to give them a try again and the bread was so dry if I dropped the sandwich all I would have had for bread would be crumbs, terrible sandwich, very disappointed, more than happy to give lots of free advertisement!

Robert Jemmett
2026-01-06

well your app dont work as well as you think it does i need to speak to corperate office about your app please phone number is 519 745 7740

Shirley Moss
2025-12-26

I purchased a subway gift card on December 24th 2025 card number 6398840015001573 pin 0948 though After Pay. I placed the order for 420 Leacock Dr unit M Barrie ON L4N5G5 I receive notification that my order was delivered but i did not receive the order. I called the store they told me the manger would call me but no call and they are saying they know noting about the order. I would like other the gift card replaced or my money back please. I trust this manner will be cleared up A.S.A.P. Shirley Moss 3 Scott Cres Barrie ON L4N 4W2 Contact Number is 705-718-5920

Sally Miller
2025-10-16

We were in the Battleground store using the app. Ordered 2 Spicy Italians with the BOGO for $1 extra. Accidentally ordered to the La Grand, Oregon location, so had to order again from battleground. Can you please remove the $12.49 charge from the La Grand store? We called them to cancel making the sandwiches. The Terminator ID Trans# 1/XA-409773 for battleground. Thank you for your assistance.

Kathleen Laprad
2025-10-02

I had a terrible and dissapointing visit at your Subway store in 900 Victory hwy Slatersville RI 02895 46569-0 I have been a customer for over 3 yrs and an mvp member.... i went in to take adv of the bogo free footlong and was told i could not get it because it was only for online orders.i had my 2 grandchildren with me and they wer hungry....all i had was cash and i was not gonna go to the bank to put money in acct to get sandwiches. she was very rude and never smiles and i dont think she likes her job.....the young man who made the sandwiches touched his upper lip then my sandwich.i love subway and i would like some coupons so i can atleast feel like i wasnt just taken adv of having to pay full price... i have my receipt.. b26751ac-bf95-4670-a279-06229f0deb45

Michael Ivester
2025-09-11

I bought a bacon, egg & cheese 6" sandwich at Subway 68034 (Prescott, AZ) and after checking my bank statement-online, I discovered another charge from Subway 15478 (Smithfield, PA). A distance over 1,800 miles between the stores. I suspect Fraud & Theft and will go to the BBB, Chamber of Commerce, and place a Stop Payment on that Subway 15478 charge if I can not resolve this. Please expedite this issue and no legal course of action will be necessary. Thank you.

David OBrien
2025-09-05

I visited subway store on classes in Oklahoma City last Monday. Not only was the counter person rude, but she added a tip on my charge and didn’t give me a receipt, turning her back to the register while the receipt was printing. I had to grab the receipt myself, which totaled more than the price she had just said before I swiped my card. I’m disputing the charge. My suggestion is that one should alway get a receipt. The phone number on the receipt for customer service gives only a recorded message.

Brian Catron
2025-08-27

I am trying to set up an account with Subway but it says my phone number is already associated with another account. Please advise

Lois A Lobb
2025-06-01

for the last 6 months your website and app will not accept payment with my two credit cards which I have no problem using with other merchants

Randy
2024-11-12

We went to the North Syracuse New York Subway in Walmart on 11/11/24 at around noon to get my free 6-inch sub. the worker refused the serve us saying we had to order it online then he would make it. He was to busy on his cel phone to help us.

Jacques Desrosiers
2024-10-27

je suis un amateur de Subway, j'y vais une fois par semaine, mais aujourd'hui nous sommes vraiment désappointer, le pain n'était pas frais, le steak ne sentais pas bon, et les 6 biscuits étaient vieux et dur, je crois que nous allons changer de place pour un certain temps et nous espérons que la direction va prendre le temps de vérifié Subway sur l'avenue du pont près de la rue Notre-Dame à Alma

Jesus Perez
2024-07-22

My bank card was charged for an online order that "could not be processed". Went to subway store and purchased new order at store. Need someone from subway Customer service/support to call me @ 520-302-9309. Otherwise will contact my bank to have charges reversed.

Toni
2023-04-21

I was assaulted and disrespected by a subway employee . I called Police also

Murray
2023-03-31

I recently bought your chicken bacon peppercorn ranch salad and the bowl was half full. I buy this salad very much but never from this location and never will again.

Earlene Moldenhauer
2023-03-29

Why do you waste our time and your money sending out coupons when none of your franchisers accept them. And the don't have a sign up your tell you a head of time. How can we find out who does take your bogus coupons.

Joy
2023-03-26

Unable to eat sandwich due to employees processing cash payment, then switching right over to sandwich prep. I had to tell them it was unsanitary to touch money5)3n fix sandwich. All items in bins looked unappetizing, wilted

John Swope
2023-02-19

I visited the Fruitville Rd. Store in Sarasota Florida on February 17th. I used the Subway app to order, so I could get the BOGO foot long sub. I used the Code FLBOGO like it said. It said it had expired. The promotion was good through the 17th. When I asked the employees why it wasn’t working, they said it expired the day before. I asked them to honor what the promotion said, and they said they couldn’t. I think that they should have honored the request, since I used the app and it was not expired.

Pat Craft
2023-01-06

my local subway in morton il will not accept the coupons iwas mailed

Paul Glesge
2022-10-06

Having trouble finding a Subway that sells a $6 footlong sub. Where is the menu? Have coupons and one says buy 2 footlongs and it costs you $12.99. 6+6=12 not $12.99 Buy 3 and it's the right price. Have a coupon that says FREE bag of chips on purchase of any foot long. They won't give you one. Also a cookie same deal. This has been happening for years and your company don't fix it. If you buy a 6 Inch sub the price is .50 cents more also. NOT HAPPY WITH YOUR BUSINESS !!!!!!

Joann M Schroeder
2022-08-05

Please explain to me how to complete the survey on global.subway.com within 5 days when only the last completed survey comes up until the 5 days have passed. This happens to me repeatedly.

Stephen O'Keefe
2022-03-02

I tried to place an order and used Paypal. The charge went through, confirmed by Paypal. A minute later the charge was refunded. I received message on the App. “Default Sorry try again.” I placed order again and got the same message. Then I tried Apple Pay with same message.

Stephen O'Keefe
2022-03-02

I tried to place an order and used Paypal. The charge went through, confirmed by Paypal. A minute later the charge was refunded. I received message on the App. Something went wrong try again. I placed order again and got the same message.

Robin Barker
2021-05-28

Today 5-28-2021 at 5:51 pm I was at subway on 7th st Parkersburg,wv. I ordered 3 footling subs, The woman working got an attitude with me cause she got the bread wrong for the subs! Slings the bread around! So we had to pay for 4 subs, the bread on EVERY one was cut in half so everything falls out! No one is ever trained properly at this store! It’s not worth wasting your money to even stop there. Never again!!!!

Steph Marlatt
2021-05-17

I have contacted subway several weeks ago with no response. There is no longer a customer service phone number but late april their app put thru orders that I was not ok with I was looking at my favorited sandwiches and it orders like 4 ot 5 sandwiches it did not go thru the screens where you ok it etc. Ans the local store didnt care.. no one to this point has even tried to make this right. They basically overcharged me over 50 to 60 and I have no way to. contact.. I am so disappointed with their service..

Robert Creel
2021-03-18

I wanted to order online today. App said to update in which I did. After that you can’t order . I think someone is messing with Subway Order Site.

Absolute waste of time of an app

2022-11-25

by Liam Allen

The app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦‍♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature.

Absolute Garbage

2022-12-02

by MJSinNEW

Placed an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option.

Useless app and terrible customer service

2022-12-09

by B3x3

I placed an app order at my local Subway Sunday evening at 8:40pm. Store hours online said they were open until 9pm and the app showed them available for taking orders. Placed an order and got a message from the app saying my card was charged, the order was confirmed and would be ready shortly. I went to the location (verified twice) and the store hours on the door said they closed at 8. No big deal, hours change, but then why did the app allow the order, confirm, and charge for it?

So, I went in to the store today, showed them the order (which the app still lists as pending), explained the issue, figuring since the order was shown as paid, they could simply make good on it now. I was told that they couldn’t make food for that order, that I would have to order again and dispute the previous charge with my bank!! I just did and got my money back, thankfully.

I also tried contacting Subway directly before my bank, but their 800 number would only tell me (by recording) to report app issues on the web site. Clicking “help” in the app takes you to that same site, and the answer to “how to report an issue” on the site says to click “contact us” under “help” in the app, but no such option exists. There’s literally only “help” which takes you to the web site which says to report in the app……..




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