ASAP: Food Delivery & Carryout Reviews

I have spent a lot of money using ASAP and more and I have had issue after issue with my food, Their menus aren’t updated and you will have to cancel your own order through customer service if they don’t have something that is clearly posted on the menu, ( had to do this twice with 1 order) but good luck reaching someone in customer service especially through the chat it’s almost impossible to reach someone in a decent time through that, also do not expect to be compensated in anyway for your inconvenience they don’t give free delivery or comps or anything for an error that is on them! I.e wrong menu, also if your order is wrong take a pic and upload it because the restaurants will lie especially the manager at cici’s pizza in Waco, I placed an order she claimed she made herself paid for extra toppings I didn’t receive and lied to waitr saying it had the items so I uploaded a pic of the food to end that argument, I asked for a refund on the whole order and told waitr I no longer wanted the items and wanted a full refund at this point and they only refunded the one pizza but didn’t even take care in the fact that the other pizza was wrong as well so I pretty much threw about 36 bucks down the drain because no one would eat the pizza because it was made wrong! So thanks for nothing. I will never use ASAP again and I don’t recommend anyone else should use it either. I’d stick with Uber eats or just go get your own food, your neighbor might be more reliable.

So earlier today I used their services for the first time at work cause it’s been recommended to me by my coworkers. At my work, the rules are that if you work 6 hours or more, you get two 15 minute breaks. Well I was working 5 hours so I only got one 15 minute break, which is fine, I’ve done that before. I forgot to pack my lunch so I used ASAP . I ordered one plate of sushi with a side of teriyaki sauce from a sushi place in my town. Since my break was at 12:40 I set my delivery time to be at 12:35 so I could get it right before my break. For some reason, 12:35 came by and went and my order still hadn’t come by. I couldn’t reschedule my break since all the other times were already filled. I had to go to the break room and just sit there without eating any sort of food. Finally, at 12:54, my manager said over the headsets that we have that my order had finally arrived. I had literally one minute left in my break so I didn’t even get a chance to eat it at all. And it was almost 20 minutes late, which is honestly ridiculous. And on top of that, the teriyaki sauce that I paid extra for WAS NOT EVEN IN MY BAG. So I had to wait until the very end of my shift to eat my food that I paid for. By that time, it was soggy and cold. So I will absolutely never EVER use their services again since they are so unprofessional. I will tell all of my friends and family about their poor services so they know not to ever use it again and waste their money.

No way to get updates about order status. Last night I ordered food and 1.5 hours later ASAP still said “preparing your food.” Called restaurant and they said my food had been ready for 45 minutes and was sitting there boxed up, but they had no word from the Waitr driver. So I went and picked up the food myself and of course the food was cold. The driver did call but it was about half an hour after I got back home and had already finished the meal. This is the second time this has happened. I emailed and chatted with their customer service via ASAP earlier this morning but I have been unable to get a response yet, and they do not have a phone number to call so you just have to wait and wonder when they’ll get back to you. Also, ASAP does not provide an estimate of how long an order will take to be delivered until AFTER you place the order. People make decisions about their food based on how long it will take, much like waking out of a restaurant when the hostess says the wait is over an hour and they decide to eat somewhere else. It’s very basic but ASAP forces you to place an order and then cancel it when you realize it’ll be two hours for your donuts to arrive. Nobody waits two hours for donuts!! I will not be ordering with Waitr again, they just do not have their stuff together. Uber Eats is out of Waitr’s league, and I so miss having that available since moving out of a big city. Sigh.

Sometimes it’s easier to have things delivered on a busy day to save time and fight the lines. I’m even ok with spending the extra money to have it delivered and I always leave a tip, but today that changed. I ordered 2 meals from chick-fil-a for myself and a co-worker. After we got our food, we noticed my co-workers sandwich wasn’t even in the bag (and yes I ordered the meal not the entree)!!😡 I called Chick-fil-A and they told me I had to call Waitr because they driver had confirmed everything was in the bag. Ok first, it’s Chick-fil-A’s fault for not paying attention and putting everything in the bag (which they’re usually good about), second it’s the drivers fault for not noticing that she didn’t have everything her order called for in the bag (her job is to make sure she has everything and drive it to the correct location), third it’s my fault for not noticing it sooner. Lastly, it is IMPOSSIBLE to get in touch with Waitr for instances like this!! It’s like they don’t care and have even removed their policies for dealing with these situations because instead of having a number to call, you have to submit your problem to an online chat where you have to wait for a response for who knows how long!! When you call the 800 number in their privacy policy it literally tells you no customer service representative are available. For these reasons, I WILL NOT be ordering from Waitr again. What a waste of money!!

I tried contacting customer service and it wouldn’t let me. Instead it gave me an email to send my feedback to so I sent an email of my experience and I immediately get a message back saying “this email does not exist”.... So I’m writing my experience here instead.
We used waitr for the first time ever last night. We ordered our food from a restaurant that was only 10 minutes away so that we would get it more quickly. Once ordered, ASAP said it would take approximately 57 minutes to receive our order. It was actually 1 hour and 10 minutes before I food was even finished preparing and on the way. Once it was on the way we thought for sure it would be here in under 20 minutes since the restaurant is 10-11 minutes away from us. We ended up waiting another 40 minutes. We honestly thought we had been scammed and contacted customer support letting them know we still had not received our food and customer support let me know that the driver had just arrived at our location. I will say the driver was not rude or unpleasant in any way but 1 hour and 50 minutes was a ridiculously long time to wait for our food from a restaurant that was so close to our location and when we received it it was definitely on the colder side. I hope this is not what a usual experience with Waitr is because it was very disappointing.

I have placed multiple orders through ASAP, and unfortunately, have been disappointed more times than I can count. I was part of a group order with my coworkers for lunch. Apparently, there were select items ordered by one person that were actually available at the restaurant, but not available on the menu until a future time, but it allowed everyone in the group to order without any notification that we would be waiting for over 2 hours for our food. Myself and one other coworker reached out through the “chat” within ASAP and spoke with Michael, he informed both of us that once a time has been chosen, it cannot be modified AT ALL, our only option was to cancel the order and start the process all over again, this was after an hour of the first order being placed...no thank you. With all the technology we have at our fingertips, it is hard for me to believe that they can’t modify an order after it has been placed, especially when the problem lies within ASAP not recognizing menu items as being available to order through the restaurant, but not their app. I know this is fact because, less than a month ago, I ordered from the same restaurant and my entree was available, but the soup was not. I called the restaurant directly and paid separately through them for the soup and they added it to my order through Waiter.

This was our first and only time using Waitr. Mother’s Day morning, we ordered breakfast so I wouldn’t have to cook. 30 minutes passed, the driver called to let me know he was sorry and on his way. Another 30 minutes pass, driver calls to say he is on his way again. I then messaged the support on ASAP to ask if something was wrong since I only live 10 minutes max from the restaurant. Then, driver calls 2 hours later from the time I placed the order to let me know he was on his way and 11 minutes away. I asked him why he kept telling me he was on his way if he wasn’t really and he told me he had to drop off three other orders before mine. Soooo, with eggs sitting in the car riding around for over an hour we decided we didn’t want to risk salmonella and asked to cancel the order. He obliged. The service rep on ASAP then argued with me about the server “accidentally pressing the arrived at restaurant button” but I took a screen shot to prove I wasn’t telling a lie. For any customer service company to tell someone they are being dishonest is completely offensive. I have call times screen shots! I asked for a refund and the refuse. We will dispute this with our bank. Door Dash, Uber, and Augusta To Go have never done something like this. I hope no one else has to experience this, especially on a special day. Shame on you, Waitr!

Waitr apparently doesn’t encourage their drivers to do a good job. The last straw was when a driver left with my food after one failed phone attempt when delivering to my workplace. Took the food with him instead of trying to get it to me. No food, no refund. Customer service will block you if they don’t feel like dealing with it. The drivers will also call to tell you the “restaurant” is late prepping your food or that a “malfunction” with ASAP will show it’s delivered before they get to you. In reality, they are picking up at multiple restaurants for multiple deliveries and escape internal quality measures by logging the food as delivered. The food often arrives cold, soggy, and in one of my cases unidentifiable from rough handling. I get that a service like this can’t deliver food that is restaurant quality, but considering the inflated menu prices they use it should be a lot better. I closed my account, deleted ASAP . Don’t waste your time and money on this garbage service.

Gotta love the developer “responses”. You know what kind of service you’re dealing with when they have to have pre-written generic responses for all the 1-star reviews. I really don’t think these people want to fix anything, just take what they can get until they go under. They aren’t even trying to hide it very well.

This was our go to with a newborn on a “date night”. Now it’s been problems. One night out order was hours late and cold due to a “system update” that caused the drivers to not be able to see new orders. It arrived cold finally but the company didn’t move to rectify it that evening. A credit was issued but it was poorly communicated the next day. My next encounter involved an order where included instructions to call when close so I could meet him outside to revive the order and thus not wake my infant. Additionally the restaurant selection was noticeably less than before. He never got the instructions from ASAP because he didn’t check his messages. Well he then proceeded to crash into a neighbor’s yard because he thought it was my place. I get that mistakes happen but there should be some sort way to contact the driver if there isn’t a response to the messages. The ensuing commotion of police and a tow truck woke up the baby. My order was on time so there was that. Which brings me to today, ASAP was updated and it doesn’t work. Before there were minor UI problems that made for annoyances. Additionally your login didn’t persist between uses. Now it gets hung up on asking for your location and won’t let you do anything else. Looks like it’s time to try another similar service.

I used to loooove Waitr. I worked in Belton and used them all the time, it was easy, you could do group orders, and it was super fast. But the last month that I have used ASAP it has been nothing but trouble. I ordered 2 sandwiches from subway not too long ago and waited TWO HOURS for the food to get to me. When I finally got it one sandwich was stale and the other was very soggy due to the condiments. Then about two days later, giving them the benefit if the doubt I ordered Sonic. Again time went but and still not food. The grilled cheese I ordered was cold, the ice cream was partially melted- gross. Then a couple days after that my boyfriend used to to get ice cream and it too TWO hours for it to get to use. One of the items wasn’t even delivered and the ice cream was once again- half melted. Mind you I live pretty close to 3 Sonics. The only reason I didn’t just drive was because everyone in the house was sleeping and someone was parked behind my car. I honestly should have just went myself. I have only received 1 of my refunds back. And with all the refunds they have to do I really don’t know how they’re making any money. At this point I just deleted to app off my phone and use others like DoorDash or UberEats. Don’t give yourself a headache with ASAP.

I live on a military base. Waitr and uber are the only ways to order takeout here. I gave waitr MULTIPLE chances to do good because a friend recommended them over uber. I tried 4 times and EVERY SINGLE TIME they screwed something up. When my order for pizza was over 45 minutes late and arrived cold and also wrong (which was just a pepperoni and they brought cheese) I contacted customer service and they would only refund me the delivery fee which was like 3$ compared to the 15$ meal that wouldn’t get eaten because it was cold. Then tonight was the last straw. I scheduled an order for 20:30. (8:30 p.m) I did so at 16:30 (4:30 p.m) PLENTY of time in advance. At 8:30 p.m I got a message saying my order would be late and arrive at 9:04 p.m I was unhappy but didn’t care because I usually go to bed at 10 anyway. Then at 9:04 I checked ASAP and it was still preparing so I called the restaurant and my order had been ready since 8:20 p.m. the driver never came to pick up my order and they couldn’t get ahold of them. The store closed at 9:30 p.m and because of corona virus I could not leave and get something to eat so I will not be eating tonight. ASAP is ridiculous and has screwed me over multiple times I will never use it again and will use uber eats from now on. I’m surprised I even got my 15$ back. WORST SERVICE EVER!!!!!!!!

I ordered food through ASAP for the first time to try it out and so I would not have to drag my kids out to pick up something to eat. 45 minutes roll by and the restaurant calls me and says my food had been sitting a waiting for 15 minutes and no one had showed up to pick up the order and they were going to close in 5 minutes. So I loaded my kids up anyway to go pick up the order before they closed. 30 minutes after the restaurant closes I received a notification saying that the order was successfully delivered and was charged the full amount including delivery fees and the 20% tip that I added when ordering. I contacted them throw messenger to let them know what happen and instead of issuing me a refund they stated that the driver said I picked it up before he could get there. If the restaurant contacted me to let me know my order had not been picked up I’m sure they tried to contact them as well with no luck so how is it ok to charge someone a delivery fee and tip for a service that was not rendered. I will never use them again it was a horrible first experience and they did not even try to rectify to situation. I really never complain about thing but ASAP is a joke from now on I will use Texarkana take out their service has been spot on for a long time now.

I’ve used Waitr a handful of times and I haven’t had many great experiences. Recently I ordered food from Subway and it took almost 2 hours to get my food. I called subway twice and they let me know the order was ready to be picked up even though it still said “preparing order” on my app. I tried to reach out to customer service multiple times and never got a response. The order was placed at 7:41 the food was picked up 5 minutes before the restaurant closed at 9pm and still didn’t make it to my door before 9:30 despite the restaurant being so close.

Naturally I ordered food from a different subway thinking there was a technical issue and I would get refunded because it didn’t look like my food was coming. My mistake. I placed that order at 8:30pm and that order wasn’t delivered until after 10pm. (The restaurant closed at 10pm) I again reached out and got no response from customer support. I left my number and email and they’ve emailed me twice asking for my information but never responded when I replied.

I ordered with them a month prior and only one of the two items went through so I got my food but my friend didn’t. I will surely just go pick up my food in the future. The headache isn’t worth it.

It was easy to use the menu was navigable and readable. Food was ready when I got there and just as I ordered.
My wife and I were trying to find a menu we could read online in the car but they were all blurry and couldn’t blow up the size to make it better then I remembered I downloaded ASAP for lunch at work and never used it.
We lucked up found the restaurant and menu we could read placed our order and a 25 min drive later we are on our way home with food we ordered. You could still call the place and get a busy tone, but if your places are like ours the virus has got a lot of people ordering take out and places are jam packed with people calling in and picking up orders
It’s easy to mix something or leave something out in the shuffle. ASAP worked but I’ve never use another so I don’t have anything to compare it to but it pulled through this time we shall see what the next takeout dinner quest holds.

So I have used waitr a lot! And I will start off by saying that yes we every time we use waitr the drivers call and tell us that when they put our address in the gps it takes them past our house. And we explain where we live and that’s that! But tonight first off it took almost 3 hours for our food to be delivered! Then on top of that the driver calls me and is so rude! Told me that I was lying about where I lived! And I was wasting his time by sending him to the wrong place! He AGRUED with me about where WE lived! So after that conversation I messaged the customer support on ASAP ! And was told that they could remove the tip! I wasn’t worried about the 4.00 I gave him! I was upset with the fact that one it took three hours to get my food and then the drive was rude! So about 20 minutes after the first phone call he calls back. And says I found your house and I’m outside with your food. But could y’all come outside and help me get out of your ditch! He wreck his vet in my front ditch. After being rude to us asked us for help! And of course because we are nice people we helped him out! But I will probably NEVER use waitr again! And like I said i use them a lot until tonight!

I prefer Waitr over DoorDash almost every time (unless a restaurant I want isn’t on Waitr) and the food gets to us hot and the drivers are super nice! It’s not perfect 100% of the time, but when there’s a mistake it’s usually on the restaurant’s part and Waitr will always make it right, be that a refund or they’ll offer to re-deliver. The customer service is really helpful and I know some people complain about the chat times but I’ve never had to wait more than 5 minutes, and that’s during lunch or dinner rushes! Overall I’ve had a lot more positive experiences than negative, the only things I would change is expand the delivery zone again because a lot of restaurants were cut from my area and some farther ones will deliver but closer ones won’t for some reason? Customer service did say they submitted a request for expansion of my zone though so we’ll see. That and to be able to track the driver like DoorDash has it. Overall a really useful app and I’m glad they’re in my area! :)

Waitr is exactly what I expected it to be, and that’s not a bad thing. Waitr delivers from many different restaurants in your area, in a relatively timely manner. Yes, of course, you will be paying a premium for this service. ($5.00 + Gratuity on top of your order) This however, is almost negligible on account of the convenience of not having to leave your house. The only reason I didn’t rate a full 5 stars, is because there is definitely room for improvements, ex. Speed of service, lower premium, and or including the tip in the price so the under-paid delivery drivers are guaranteed the tips they deserve. 8/10!

Update: While not reflective of the entire company, my last driver was extremely rude. There is no way to report this apart from directly messaging their support. They could really benefit from a rating for every driver. That may encourage the drivers to be more courteous when delivering to customers. Also, my order is frequently wrong, though I believe this is more of the restaurants’ fault than Waitr’s. I’ve removed 1 star for these reasons. 6/10

I would leave zero stars if it was an option. I ordered food to be delivered and it never showed. I contacted customer service and spoke with two different people only to be told I could not receive a refund for food THAT WAS NEVER DELIVERED, and was never given an explanation as to what happened to my order. So I paid for food that never came AND the customer service people did NOTHING to assist me in any way. They condescended me about if I had checked my front door, as if that isn’t the first place I checked after I checked ASAP and saw my order was marked as delivered. I immediately messaged customer service but was only told “no refund available have a nice day.” THEN I saw my neighbor a few houses down and he explained it had been dropped off at his door step so he ate it. Which made matters worse because I left a detailed description in the delivery notes that we live in a PINK house and even detailed the cars in the driveway. His house is completely WHITE and does in no way shape or form fit the description of the house I left. So over all, customer service could careless, dont expect a refund for food that disappears or explanation, and the drivers are terrible.

I ordered my order at 11:40AM from a cold cut Mexican shop. Their food style is very similar to chipotle’s and it takes about 5 minutes to make. They told me my order would be ready by 12:36pm. I thought the delivery time was a little long because I personally work for Uber eats and it never takes me a 40 minute commute to pick up and deliver food within 10 minutes from each other. 12:36 approaches and I notice on the schedule my food isn’t even done being served or left the restaurant. I messaged the live chat at 12:45 to cancel and they told me they couldn’t due to my driver being at the restaurant and quickly exited the chat so I couldn’t respond. I did another chat so I could inquire about WHERE the driver was since they said he arrived at the restaurant but the schedule hadn’t been updated. They kept stalling and refusing to respond to the chat. It wasn’t until I alerted the agent that refusing to refund my food will force me to dispute this charge and advise others about the fact they charge you for undelivered orders. They then decided to honor my refund request. After getting it situated at 1:09pm I got a text “ Waitr on the way.” But they told me on the way 30 minutes prior?

I’ve been using ASAP since the day it came out. As it is such a great concept, the customer service is AWFUL. I have a set time for my lunch, I ordered 2 hours in ADVANCED and my estimated time was 1:14, I did not RECEIVE my food until almost 1:30. My lunch is from 1-2 giving me only 30 minutes to eat, which wouldn’t be bad if I didn’t work for a doctor. Now with that being said I had messaged about my food around 12:30 just to check and get updates because it did not update about my food being prepared, I did not receive any information about this from any workers. When ASAP first game out it was fast and very efficient. Now, it seems to be more of a pain than it is helpful. I would honestly give it 2 stars but since I’ve had such great experience in the past that’s the only reason it’s getting 3 stars. Maybe you should think about the workers, communication and transportation more.

I love the service, but there are a few improvements that need to be made. First, I should be allowed to tip after the service. I've had some fantastic drivers and experiences, but most of them have been terrible to say the least. So I tip based on the majority of my service. I'm not going to tip overly well in advance ever. So they're cheating their drivers. Second, I hate that updates render ASAP completely unusable until you install a new update. I'm not always in a place of situation that I can update an app on my phone, but I'm in need of food. I get if you're two or more updates behind, but every single update requiring updating to be used at all is irritating. Especially when there's an update every other week or two. Third, the drivers should actually check what they're picking up and delivering. I'd say close to half my deliveries have been the wrong food. And I have seen dozens of pickups at our two favorite hang outs, not ever once has a driver looked at what they're picking up to see if it's the correct order. If allowed to tip afterward, this would greatly affect their tip.

Worst customer support ever. They don’t reply to you even in 12 hours. I received my food 1hr 30 mins late. My food was sitting in the restaurant for 1 hr. The restaurant was literally 7 mins away from the house. I had to order through ASAP because my car wasn’t with me. The waitr app representative picked up my order after 1 hr and delivered me the cold soggy food after another 30-40 mins !! Doesn’t make any sense. I agree it was raining yesterday but the rain stopped 45 mins before I received my food when the waitr rep already picked up my food. Also when I asked him, he said he was assigned the delivery only 30 mins ago. The waitr app should pause or make ASAP unavailable when it rains in the area and not let people order. Apart from that the horrible customer service, they never replied to me. I wanted to cancel the order and get a refund. They honestly don’t even care to reply. So I just paid around $10 in tip and service for a $10 plate (paid $20 total) and received some cold soggy chicken plate sitting outside for 1.5 hr which can definitely make you sick. Its not the first time I have experienced such carelessness with ASAP.

I wanted to love waitr, but Finally gave up on ASAP after my last two orders took over two hours to deliver. Today was the last straw, though. My driver was super late arriving because she got lost. She claimed my street wouldn’t show up on the GPS. This can’t be true because uber and other waitr drivers have never had a problem, so I don’t know what the deal was. When she called me for instructions she had no clue how to even tell me where she was. When I finally received and opened the order, it was the wrong order. Waitr said my delivery driver would go back and get the right one but only after she finished another delivery. At this point, it was already an hour past my original delivery time, so I just went and got the food myself. My food (sushi) had been sitting out for over an hour at this point. Waitr offered no compensation of any kind. I had to call and explicitly ask for my delivery fee and tip back, considering there was no delivery and no driver to tip. Will never use this service again. Wait times are way too long and tonight was just a royal mess up. If I truly “need” delivery, I’ll try uber eats.

I posted a 5 star review with extremely positive feedback here in July last year. Now, things are the complete opposite. The last 6 orders placed have ALL been 30 mins to 1 hour LATE. We've had to cancel 2 orders because they were over 1 hour beyond expected delivery time. We kept trying, different times of day, different restaurants. Every single time now, it's an hour delay & the only response from Dillon with waitr customer service? "It was delivered within the designated time frame." 2 hours to get something delivered from 5 miles away? We realized how dumb it was & attempted to cancel the order & just go get it ourselves but you can't! If you try to call, they don't call back for an hour, if you message them to cancel, no response to cancel it for 24 hours! The delivery service in the Covington, LA area is HORRIBLE NOW. If it's going to be 3 hours, fine, tell people so they can order at 3 PM to eat dinner by 6 PM, but don't say it'll arrive in 45 mins or 1 hour & show the time then 2 hours later, say "your order is delayed". My review was extremely positive a year ago, not now. We will not use waitr ever again.

Editing yet again: Yet another order late due to Waitr and not the restaurant. Meaning it was cooked on time but cold when it arrived. Officially done with ASAP.

Editing to reiterate my earlier review. I hate that I even continue using ASAP but there really aren’t any other options for delivery in my area. Our dinner tonight was once again late by 45 minutes, cold and half of it was missing. All Waitr offered to do was take the missing items from my bill and refund my delivery fee. The entire order should have been comped considering I had to reheat everything in the microwave and ended up without enough food to feed my family and resorted to whatever was in our freezer.

In my last 5 orders, 3 have been late (one significantly) and 1 cancelled bc the restaurant didn’t acknowledge. Instead of calling the restaurant, they called me to ask if I wanted to wait or cancel...it took the same amount of time that calling the restaurant would. I use ASAP mostly bc I am in meetings all day and the timeliness is extremely important. I’ve given ASAP more chances than I should have. Deleting now.