Food Delivery & Carryout
Welcome to the Wonderful World of Waitr —
where great local food meets convenience! Breakfast, brunch, lunch or dinner;
have your favorites delivered. Whether it’s a small coffee or a four-course
meal, you can have it delivered for a flat fee, or order Ca...
I have spent a lot of money using this app and more and I have had issue after issue with my food, Their menus aren’t updated and you will have to cancel your own order through customer service if they don’t have something that is clearly posted on the menu, ( had to do this twice with 1 order) but good luck reaching someone in customer service especially through the chat it’s almost impossible to reach someone in a decent time through that, also do not expect to be compensated in anyway for your inconvenience they don’t give free delivery or comps or anything for an error that is on them! I.e wrong menu, also if your order is wrong take a pic and upload it because the restaurants will lie especially the manager at cici’s pizza in Waco, I placed an order she claimed she made herself paid for extra toppings I didn’t receive and lied to waitr saying it had the items so I uploaded a pic of the food to end that argument, I asked for a refund on the whole order and told waitr I no longer wanted the items and wanted a full refund at this point and they only refunded the one pizza but didn’t even take care in the fact that the other pizza was wrong as well so I pretty much threw about 36 bucks down the drain because no one would eat the pizza because it was made wrong! So thanks for nothing. I will never use this app again and I don’t recommend anyone else should use it either. I’d stick with Uber eats or just go get your own food, your neighbor might be more reliable.
So earlier today I used their services for the first time at work cause it’s been recommended to me by my coworkers. At my work, the rules are that if you work 6 hours or more, you get two 15 minute breaks. Well I was working 5 hours so I only got one 15 minute break, which is fine, I’ve done that before. I forgot to pack my lunch so I used the app. I ordered one plate of sushi with a side of teriyaki sauce from a sushi place in my town. Since my break was at 12:40 I set my delivery time to be at 12:35 so I could get it right before my break. For some reason, 12:35 came by and went and my order still hadn’t come by. I couldn’t reschedule my break since all the other times were already filled. I had to go to the break room and just sit there without eating any sort of food. Finally, at 12:54, my manager said over the headsets that we have that my order had finally arrived. I had literally one minute left in my break so I didn’t even get a chance to eat it at all. And it was almost 20 minutes late, which is honestly ridiculous. And on top of that, the teriyaki sauce that I paid extra for WAS NOT EVEN IN MY BAG. So I had to wait until the very end of my shift to eat my food that I paid for. By that time, it was soggy and cold. So I will absolutely never EVER use their services again since they are so unprofessional. I will tell all of my friends and family about their poor services so they know not to ever use it again and waste their money.
No way to get updates about order status. Last night I ordered food and 1.5 hours later the app still said “preparing your food.” Called restaurant and they said my food had been ready for 45 minutes and was sitting there boxed up, but they had no word from the Waitr driver. So I went and picked up the food myself and of course the food was cold. The driver did call but it was about half an hour after I got back home and had already finished the meal. This is the second time this has happened. I emailed and chatted with their customer service via the app earlier this morning but I have been unable to get a response yet, and they do not have a phone number to call so you just have to wait and wonder when they’ll get back to you. Also, the app does not provide an estimate of how long an order will take to be delivered until AFTER you place the order. People make decisions about their food based on how long it will take, much like waking out of a restaurant when the hostess says the wait is over an hour and they decide to eat somewhere else. It’s very basic but this app forces you to place an order and then cancel it when you realize it’ll be two hours for your donuts to arrive. Nobody waits two hours for donuts!! I will not be ordering with Waitr again, they just do not have their stuff together. Uber Eats is out of Waitr’s league, and I so miss having that available since moving out of a big city. Sigh.
I will NEVER order from Waitr again!!!
Issues Issues Issues
I have placed multiple orders through this app, and unfortunately, have been disappointed more times than I can count. I was part of a group order with my coworkers for lunch. Apparently, there were select items ordered by one person that were actually available at the restaurant, but not available on the menu until a future time, but it allowed everyone in the group to order without any notification that we would be waiting for over 2 hours for our food. Myself and one other coworker reached out through the “chat” within the app and spoke with Michael, he informed both of us that once a time has been chosen, it cannot be modified AT ALL, our only option was to cancel the order and start the process all over again, this was after an hour of the first order being placed...no thank you. With all the technology we have at our fingertips, it is hard for me to believe that they can’t modify an order after it has been placed, especially when the problem lies within the app not recognizing menu items as being available to order through the restaurant, but not their app. I know this is fact because, less than a month ago, I ordered from the same restaurant and my entree was available, but the soup was not. I called the restaurant directly and paid separately through them for the soup and they added it to my order through Waiter.
2 hours later and will it refund after canceled
This was our first and only time using Waitr. Mother’s Day morning, we ordered breakfast so I wouldn’t have to cook. 30 minutes passed, the driver called to let me know he was sorry and on his way. Another 30 minutes pass, driver calls to say he is on his way again. I then messaged the support on the app to ask if something was wrong since I only live 10 minutes max from the restaurant. Then, driver calls 2 hours later from the time I placed the order to let me know he was on his way and 11 minutes away. I asked him why he kept telling me he was on his way if he wasn’t really and he told me he had to drop off three other orders before mine. Soooo, with eggs sitting in the car riding around for over an hour we decided we didn’t want to risk salmonella and asked to cancel the order. He obliged. The service rep on the app then argued with me about the server “accidentally pressing the arrived at restaurant button” but I took a screen shot to prove I wasn’t telling a lie. For any customer service company to tell someone they are being dishonest is completely offensive. I have call times screen shots! I asked for a refund and the refuse. We will dispute this with our bank. Door Dash, Uber, and Augusta To Go have never done something like this. I hope no one else has to experience this, especially on a special day. Shame on you, Waitr!
Used to be good, now a dud
This was our go to with a newborn on a “date night”. Now it’s been problems. One night out order was hours late and cold due to a “system update” that caused the drivers to not be able to see new orders. It arrived cold finally but the company didn’t move to rectify it that evening. A credit was issued but it was poorly communicated the next day. My next encounter involved an order where included instructions to call when close so I could meet him outside to revive the order and thus not wake my infant. Additionally the restaurant selection was noticeably less than before. He never got the instructions from the app because he didn’t check his messages. Well he then proceeded to crash into a neighbor’s yard because he thought it was my place. I get that mistakes happen but there should be some sort way to contact the driver if there isn’t a response to the messages. The ensuing commotion of police and a tow truck woke up the baby. My order was on time so there was that. Which brings me to today, the app was updated and it doesn’t work. Before there were minor UI problems that made for annoyances. Additionally your login didn’t persist between uses. Now it gets hung up on asking for your location and won’t let you do anything else. Looks like it’s time to try another similar service.
I ordered food through the app for the first time to try it out and so I would not have to drag my kids out to pick up something to eat. 45 minutes roll by and the restaurant calls me and says my food had been sitting a waiting for 15 minutes and no one had showed up to pick up the order and they were going to close in 5 minutes. So I loaded my kids up anyway to go pick up the order before they closed. 30 minutes after the restaurant closes I received a notification saying that the order was successfully delivered and was charged the full amount including delivery fees and the 20% tip that I added when ordering. I contacted them throw messenger to let them know what happen and instead of issuing me a refund they stated that the driver said I picked it up before he could get there. If the restaurant contacted me to let me know my order had not been picked up I’m sure they tried to contact them as well with no luck so how is it ok to charge someone a delivery fee and tip for a service that was not rendered. I will never use them again it was a horrible first experience and they did not even try to rectify to situation. I really never complain about thing but this app is a joke from now on I will use Texarkana take out their service has been spot on for a long time now.
I love the service, but there are a few improvements that need to be made. First, I should be allowed to tip after the service. I've had some fantastic drivers and experiences, but most of them have been terrible to say the least. So I tip based on the majority of my service. I'm not going to tip overly well in advance ever. So they're cheating their drivers. Second, I hate that updates render the app completely unusable until you install a new update. I'm not always in a place of situation that I can update an app on my phone, but I'm in need of food. I get if you're two or more updates behind, but every single update requiring updating to be used at all is irritating. Especially when there's an update every other week or two. Third, the drivers should actually check what they're picking up and delivering. I'd say close to half my deliveries have been the wrong food. And I have seen dozens of pickups at our two favorite hang outs, not ever once has a driver looked at what they're picking up to see if it's the correct order. If allowed to tip afterward, this would greatly affect their tip.
Exactly What You Would Expect
Waitr is exactly what I expected it to be, and that’s not a bad thing. Waitr delivers from many different restaurants in your area, in a relatively timely manner. Yes, of course, you will be paying a premium for this service. ($5.00 + Gratuity on top of your order) This however, is almost negligible on account of the convenience of not having to leave your house. The only reason I didn’t rate a full 5 stars, is because there is definitely room for improvements, ex. Speed of service, lower premium, and or including the tip in the price so the under-paid delivery drivers are guaranteed the tips they deserve. 8/10! Update: While not reflective of the entire company, my last driver was extremely rude. There is no way to report this apart from directly messaging their support. They could really benefit from a rating for every driver. That may encourage the drivers to be more courteous when delivering to customers. Also, my order is frequently wrong, though I believe this is more of the restaurants’ fault than Waitr’s. I’ve removed 1 star for these reasons. 6/10
Worst food service ever
I ordered my order at 11:40AM from a cold cut Mexican shop. Their food style is very similar to chipotle’s and it takes about 5 minutes to make. They told me my order would be ready by 12:36pm. I thought the delivery time was a little long because I personally work for Uber eats and it never takes me a 40 minute commute to pick up and deliver food within 10 minutes from each other. 12:36 approaches and I notice on the schedule my food isn’t even done being served or left the restaurant. I messaged the live chat at 12:45 to cancel and they told me they couldn’t due to my driver being at the restaurant and quickly exited the chat so I couldn’t respond. I did another chat so I could inquire about WHERE the driver was since they said he arrived at the restaurant but the schedule hadn’t been updated. They kept stalling and refusing to respond to the chat. It wasn’t until I alerted the agent that refusing to refund my food will force me to dispute this charge and advise others about the fact they charge you for undelivered orders. They then decided to honor my refund request. After getting it situated at 1:09pm I got a text “ Waitr on the way.” But they told me on the way 30 minutes prior?
Horrible customer support and delivery time
Worst customer support ever. They don’t reply to you even in 12 hours. I received my food 1hr 30 mins late. My food was sitting in the restaurant for 1 hr. The restaurant was literally 7 mins away from the house. I had to order through the app because my car wasn’t with me. The waitr app representative picked up my order after 1 hr and delivered me the cold soggy food after another 30-40 mins !! Doesn’t make any sense. I agree it was raining yesterday but the rain stopped 45 mins before I received my food when the waitr rep already picked up my food. Also when I asked him, he said he was assigned the delivery only 30 mins ago. The waitr app should pause or make the app unavailable when it rains in the area and not let people order. Apart from that the horrible customer service, they never replied to me. I wanted to cancel the order and get a refund. They honestly don’t even care to reply. So I just paid around $10 in tip and service for a $10 plate (paid $20 total) and received some cold soggy chicken plate sitting outside for 1.5 hr which can definitely make you sick. Its not the first time I have experienced such carelessness with this app.
Deleting this app
I wanted to love waitr, but Finally gave up on this app after my last two orders took over two hours to deliver. Today was the last straw, though. My driver was super late arriving because she got lost. She claimed my street wouldn’t show up on the GPS. This can’t be true because uber and other waitr drivers have never had a problem, so I don’t know what the deal was. When she called me for instructions she had no clue how to even tell me where she was. When I finally received and opened the order, it was the wrong order. Waitr said my delivery driver would go back and get the right one but only after she finished another delivery. At this point, it was already an hour past my original delivery time, so I just went and got the food myself. My food (sushi) had been sitting out for over an hour at this point. Waitr offered no compensation of any kind. I had to call and explicitly ask for my delivery fee and tip back, considering there was no delivery and no driver to tip. Will never use this service again. Wait times are way too long and tonight was just a royal mess up. If I truly “need” delivery, I’ll try uber eats.
Done with them.
I posted a 5 star review with extremely positive feedback here in July last year. Now, things are the complete opposite. The last 6 orders placed have ALL been 30 mins to 1 hour LATE. We've had to cancel 2 orders because they were over 1 hour beyond expected delivery time. We kept trying, different times of day, different restaurants. Every single time now, it's an hour delay & the only response from Dillon with waitr customer service? "It was delivered within the designated time frame." 2 hours to get something delivered from 5 miles away? We realized how dumb it was & attempted to cancel the order & just go get it ourselves but you can't! If you try to call, they don't call back for an hour, if you message them to cancel, no response to cancel it for 24 hours! The delivery service in the Covington, LA area is HORRIBLE NOW. If it's going to be 3 hours, fine, tell people so they can order at 3 PM to eat dinner by 6 PM, but don't say it'll arrive in 45 mins or 1 hour & show the time then 2 hours later, say "your order is delayed". My review was extremely positive a year ago, not now. We will not use waitr ever again.
Editing yet again: Yet another order late due to Waitr and not the restaurant. Meaning it was cooked on time but cold when it arrived. Officially done with this app. Editing to reiterate my earlier review. I hate that I even continue using this app but there really aren’t any other options for delivery in my area. Our dinner tonight was once again late by 45 minutes, cold and half of it was missing. All Waitr offered to do was take the missing items from my bill and refund my delivery fee. The entire order should have been comped considering I had to reheat everything in the microwave and ended up without enough food to feed my family and resorted to whatever was in our freezer. In my last 5 orders, 3 have been late (one significantly) and 1 cancelled bc the restaurant didn’t acknowledge. Instead of calling the restaurant, they called me to ask if I wanted to wait or cancel...it took the same amount of time that calling the restaurant would. I use this app mostly bc I am in meetings all day and the timeliness is extremely important. I’ve given this app more chances than I should have. Deleting now.
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No. Waitr—Food Delivery & Carryout does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 8,801 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.9/5 . Justuseapp Safety Score for Waitr—Food Delivery & Carryout Is 13.2/100.
No. Waitr—Food Delivery & Carryout does not seem legit based on our analysis. This conclusion was arrived at by running over 8,801 Waitr—Food Delivery & Carryout User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Waitr—Food Delivery & Carryout Is 13.2/100.
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