Contact ClockShark Support

by Firemedic1977

This app has potential to be a great app. But way room many issues. First is the have to allow tracking at all time. Huge safety issue, what potential to be misused! Second is this app will clock an employee out. If they go into the app to do anything more than a min! Didn’t believe it till today. When I witness it clock an employee out. While said employee was checking his weekly timesheets. Huge liability issue with the labor department!!!! All this after the last update!

Great follow up reply! But none of these issues started until after your update. But as for tracking our state law does not allow it on personal cell phones. Without written permission! Which this app changed that without a notice to us clients! Which I turn can cause clients undue hardships! As our state loves lawsuits for violating them laws. As the clocks out. I did not mark for active tracking of employees! But have seen first hand your app illegally clock out my employees! Which again can cause undue hardship to company owners! These issue need address to make this app great. As for now I’ve had to switch back to a legal app, so I don’t face any lawsuits for your app illegal, tracking and clocking out issues!

by Jsnthrasher

Have been with ClockShark since it’s inception. Have had no problems until about five months ago when I updated it. Now I can’t read the jobs they’re all superimposed over one another. It will not allow me to clock in unless I have GPS settings on always not just when using the app. And it always has a background sync so I have to clock in four or five times before it will except it. I would have gave this app a four or five star rating but I’m only giving it one because of the customer service. I have contacted them continuously about all the problems and they have not got back to me once. Very unprofessional.

by ClockShark

ClockShark requires always allow for location access. They say that it only tracks you while on the clock. However, it prompts me on my days off to clock in whenever I get near a possible job site even in places where I have never worked over an hour from where I actually work. So, it knows where I am at all times. I get the concept that business owners want to make sure that their employees are actually on site, but this is a bit intrusive especially given that I paid for my own device.