Scoot Reviews

“that as a KrisFlyer Elite Gold or Silver member, the following benefits have been added to your booking…
- Automatic assignment of the best available standard seat”
Which seat did I get assigned? 38E —a center seat, in the middle row, in the middle of the aircraft.

Scoot’s only purpose is to collect data about you. If you must fly with this app use their website.

I found the application to be glitchy. Also, I was unable to book multi city travel on the application. This was frustrating because this app’s regular travel portal is beyond inconvenient, full of unnecessary security verification steps, which ultimately lead to site malfunction and cause great user frustration. And when you go the only application, the experience is just as challenging. this app needs to clean up the back end processes and conduct more user back test acceptance trials before rolling out website and mobile applications.

Wasted so much time trying to book a flight. Haven’t been able to make it all the way through the payment process without Scoot crashing and taking me back to the start page. Only app on my phone that does this. IOS 16.5 iPhone 13 Pro
Please fix your issues.

You tell me to check, but when I get to your web page check-in is not available. You change flight times and ask me to confirm and when I try to confirm you tell me you have no record of my trip. Really difficult to get customer service help.

The phone app is totally worthless. I can log in to manage my booking on my laptop, but not on the phone app. Every time I try to log in, the system throws an error message at me. Extremely frustrating. I have not had this issue with any other airline app. Disappointed.

It’s frustrating to use Scoot or your web to do bookings with the new system. Full of bugs, airport lists not appearing, page keeps refreshing deleting all the information and forcing you to start again,… definitely someone has to look at this seriously

1) Doesn’t work. Destinations are missing in the list, meaning I can’t book.

2). For existing bookings, says “unable to find bookings”. Yet the website pulls up my booking so I know the information is correct.

3). this app customer service is TERRIBLE. I’m unable to add on baggage online (website goes in a loop) or Scoot (can’t find booming) or via phone (I’m hung up on while on hold every single time).

App is hardly useful for anything. Won’t let me access anything without incessantly requesting OTP for everything, and yet the OTPs don’t arrive. Had to contact support to get information I should have been able to get with Scoot . Support was also unhelpful. Plus, errors when I tried to access or check my booking. Useless.

Cannot log into my APP, and the agent suggested me to use another smartphone. What a joke. Be aware that this app often adjust their policies suddenly without prior notifications. For example, they do not allow you to change your flights by yourself. You have to contact them by making a phone call to change flights and pay much more ridiculous fees.

Every single airline supports third party booking reference however, this app doesn’t . This has to be the most ridiculous thing I’ve ever experienced. I booked a flight via third party however I was restricted from adding the flight details to this app app and I was told to go through third party . This is so frustrating and will not be using their app nor their services anymore.

If I’m able to log into Scoot with my account information Scoot apparently doesn’t even communicate with my account. It can’t retrieve past or upcoming trips and wants me to enter each booking reference. However, even when I jump through the hoops it can’t find my trips. How is this possible when I log in with the same information I use to long in online? I expect more from SIA.

My iPhone this app mobile app has been updated very regularly but it seems within the last 6 months every time when I try to search for flights to and from Adelaide Australia there are no flights available. Scoot does not even indicate what are the current promotions and special offers. I have to google at my safari browser in order to get that information. Is that the best that this app could do? Please wise up or you are to loose out.

DON'T BE A HERO! DON'T BE TECHIE! Don't be cool! DO NOT USE Scoot! It has serious difficulty processing credit card payments that leaves transactions hanging and incomplete. There is no way of undoing the transaction until you arrive at the counter and find out that the product that you no longer need (like extra baggage allowance) cannot be undone and that check-in is not possible until you pay up. I nearly missed my flight and had to make the extra payment in order to get on board. You decide.

Despise the new update . When searching for flights , you are only able to see prices for the date you selected and nothing else .Unable to compare prices for different days. It use to be that after you make a booking, you are able to see your future flights under my trip .They remove that feature .Lastly when you click manage my booking , Scoot brings you to the website interface so there’s a bit of a waiting time to load .Terrible user experience .0/10

The latest upgrade to Scoot , now version 2.0.1, essentially made it useless for me. It wiped out all my stored bookings and will not allow me to access or manage them through Scoot as the bookings are associated with my Kris Flyer number. Prior to the upgrade Scoot remembered who I was.

Additionally when booking a flight Scoot does not allow you to select your extras such as baggage allowance, board me first, food, etc. or enter your Kris Flyer number before purchasing the booking.

Scoot in its’ current state serves no purpose for me. Too bad as the previous version was quite good.

The this app app is complete unusable in the manner that Tiger's old app used to work. Buttons work only after pressing several times. By default it orders you travel insurance which is fraud by the way and also puts you in the back of the plane charging you to move anywhere. The Visa 3D verification does not work with US credit cards. Useless for my business. I'm moving business to Air Asia and the new terminal 4 at Changi.

Something is really wrong with your IT systems. I could not check in on the website after clarifying with customer hotline on the issues. Managed to check in on Scoot and when asked for email to post boarding passes I continued to get booking confirmation instead of the passes. Your system needs to work perfectly to evoke confidence especially involving flights.

Very frustrating. It keeps crashing when trying to book a ticket and have to retry with entering all the info again every time. And sometimes it gets stuck and you can input details.

App crashes a bit and the silly verification with pictures is a pain, every time you open Scoot you need to verify again to check the bookings and it’s kinda slow moving back and forth through the same info

Made bookings for multiple cities in Japan & China trips- and app crashed many times during my booking.

Unfortunately most of the time the crash happened during payment - which meant I had to start all over at the beginning. Very frustrating experience.

If it didn’t crash - would give it 5* for ease of use.