Don’t try to get help unless you have 2-3 hours to spare(and considering it’s a business app, who does?). To get an agent to call you, you must click on help and request one. Except if you click on help, nothing appears. If you try to chat with an agent, you must fill a form with your name, e-mail and reason, then you get a random agent asking for that info again. In my case, the agent couldn’t help me, so he provided a link which took me to the same form. The third time, and about 25 minutes later, I was nearly in tears and told the agent so. He gave me another link and told me to close the window with him first. So I followed it and never connected to anyone. So back to the form, and two more rounds of links to the same form. I found a contact number, so I called it and a recorded message told me to click on help and request a callback. I started at 6:48 EST, and finally was able to get a call at 8:40. The very helpful lady tried to resolve my problem, but it wasn’t working, so she had me on the line until 9 EST and told me merchant services were closing at that time. She did promise to call tomorrow to try to help, but as of yet, my problem (which is about being able to take online payments when I send an invoice-pretty basic) is still unresolved.