QuickBooks Money Reviews

by CrystiCouture

I have been a long-time Quickbooks Online customer and I now have a Quickbooks Cash account connected to my Quickbooks Online account. The process of getting of a debit card sent is VERY lengthy, I’m 2 weeks waiting and no debit card yet.

The customer service rep I’m working with suggested I download QuickBooksMoney to quickly connect with my Quickbooks Cash account. However I am unable to log in with my existing Intuit / Quickbooks account! I get the error ‘Email Already Exists’....yeah, that’s the point! I should be able to log in to my existing account to access my existing funds.

If you’re reading this review, I HEAVILY discourage getting Quickbooks Cash or Money for Quickbooks. It is not easy to access your funds, nor pay vendors, or even log into your existing account. This was a very poorly executed initiative and it puts people’s livelihoods and reputations at risk. I cannot pay my vendor TODAY with the cash I got YESTERDAY. I would have to wait 3-5 business days to transfer the money to my regular checking account.

by Doctor Loves

This money card/bank is worthless. I used Walmart Money card for years and it was packed with features. This card has NOTHING. Not integrated with Quickbooks as I initially assumed. Doesn’t have a simple feature to lock transactions that most cards now have. No ATM network for free cash withdrawal that I can find. Just used at the same ATM I’ve used other green dot bank cards for free...got nailed for $3.00. In addition I took out $500 cash and my debit card still shows the original balance...maybe the -500 will show deducted tomorrow???? Lame. Don’t waste your time with this. Switching to NOVO because it integrates with Quickbooks.

by ScottD890

I was originally excited for a dedicated banking app for my Quickbooks Cash and be able to use them together with my Quickbooks subscription. I think a dedicated banking app is totally necessary. It’s better than drilling through the Cashflow section to get to my banking details.

I have the Quickbooks Cash debit card but to use the Money app I have to set up a whole new account. I wish they would just merge Money by Quickbooks and Quickbooks Cash. It’s really confusing and unnecessary.

by Ade531001

When an account is not approved the screen offers a do-over and sign out. Signing in results in the same not approved screen. Clearing cache by uninstall with delete data and reinitializing results in the same nogo screen! Did you test this yse case?? It is going to limit your user base unless you can fix it in software or privide real knowledgable support: my experience was of shuttling between Inituit and GreenDot bank with noone taking responsibility to solve the account status reset required!

by Slturner516

If you already have an account and card, and you select Singh in, you do not go to your account. Instead it loops you back around to sign up for a new card. I have already setup the money account through QuickBooks online plus, so I am not clear as to why I can not just login to the account that I have. So there was really no point of using this if you don’t have a connected QuickBooks account, because otherwise you will not be able to pay eyes on the account or the money.

by Joey2410

Made my first sale using QuickBooksMoney on April 29,2021 and the funds still have not been released called customer service to find out all they could tell me was go to some website and chat with someone which I did and they didn’t even know what I was referring too when I mentioned QuickBooksMoney the agent I chatted with online was with intuit. Turns out QuickBooksMoney is run by green dot and the processing is ran by quickbooks they send you back and forth when there is an issue. Save your self the headache and find another service

by Troy In VA

There are much better choices for accepting payments.
Some of the issues:
-Took days to approve and get the account functional - had to call
-Once a payment was received, it again took over a week for the funds to show available to transfer and that was after another call.
-the transfer to 3+ days
-then the account was locked and would not allow me to accept or transfer funds - had to call again
-no resolution and was basically informed they would keep the account locked and hold the funds indefinitely without any timeframe given.
-so now I will have to periodically call the outsourced international phone center to see if the funds held hostage will ever be released.

Try PayPal, Square, even checks via snail mail would
be more efficient than this train wreck.

by Fran CIA

‼️DO NOT USE THIS SERVICE‼️‼️I REPEAT DO NOT USE THIS SERVICE‼️‼️
THESE ONLINE BANKS EMPLOY PEOPLE IN ORTHE COUNTRIES TO WORK. THEN THOSE WORKERS ARE SCAMMING US! All AMERICANS WHO BANK WITH GO BANK, GREEN DOT BANK, MONEY BY QUICKBOOKS ETC ARE BEING SCAMMED. I FILED FOR MY PPP LOAN IN FEBRUARY 2021, THE MONEY WAS SENT TO ME BUT IT NEVER SHOWS ON MY ACCOUNT! NOW WE ARE IN MAY. WHEN I CALL THE BANK MY CALLS GO STRAIGHT TO INDIA, PAKISTAN AND THE PHILIPPINES, THEY GIVE ME THE RUNNING AROUND. Basically they stole my information and took over my account and phone number so when I call my calls go straight to them I can never reach the actual bank. I can never each someone in America that speaks English etc. I hire a lawyer to help me but the situation is still the same, I still have not receive my money.

by Carlpenn

I complete an application and I get a message that an account cannot be complete with the information provided. No explanation of what information is incorrect. The message suggests applying again but there is no way to do so. The only option given is to log out and upon logging in again the same message pops up with no option except to log out. Thus I’m in an infinite loop of logging in and out. Incredibly there is no option to get assistance either. I expected much better from a large company. QuickBooksMoney is clearly not ready for use just yet.

by Kimbaesan

So I just started using QuickBooksMoney because a friend told me about it and he said it’s trustworthy so I did and add my bank info and next couple days to check on getting pay my account was on hold and said to call the number on the back of the debit card which I haven’t gotten yet so i don’t know why it’s on hold for. Can y’all tell me why? It’s been a week already and I can’t even see my funds it says it’ll be on there in three days but don’t see anything just said your account on hold.

by Saif42000

This is a worst app ever,,I opened up an account for for aunt business and ordered a card,,and my my aunt deposit money in the account and after 1 day they closed up the account without being asked for additional documents or anything and most thief’s kinda attitude is they closed up the account with money in the account,,and I have been trying to reach the customer service for the refund money bt they can’t find it anyhow,,now my aunt think that I stole her money,,,it’s was more than 800$+,,I am totally unsatisfied with their service and stealing attitude,,it’s been more than 2 months since they closed the account and still now they didn’t refund the money,,

by Aubreykianna

This is clearly something new! Signed up Saturday and tried to sign in yesterday and kept being taken to the get started screen. Signed up again and ended creating a duplicate account. If this is a new account and already having issues I DARE NOT put my money into QuickBooksMoney. This is crazy then contacted customer service she said she could see I had a duplicate account but didnt kniw ehat options to give me from there. Very poor customer service. AND THE AUDACITY to only have a landing page as their website..... WHEM QuickBooksMoney DOESNT EVEN WORK. No thanks I just wanted a business bank account but better off sticking with a local bank because this DEFINITELY is not it. You guys have tons of money get better app developers bc THIS IS RIDICULOUS! For anybody thinking about QuickBooksMoney DONT unless you wanna lose your money

by Lgriii

Stay away from QuickBooksMoney! This is the first time I’m writing a review in QuickBooksMoney Store and it’s only because of this horrendous app! QuickBooksMoney is minimal and you can’t integrate your acct in Quickbooks and can’t be seen in that app at all! My initial deposit I made of 1k went thru and then the 2nd of 3K totaling 4K for my business they permanently locked my account since 3/7/21 and I have been fighting to get some answers and my funds! There is no support and Green Dot is the bank, it’s with and if you have any issues at all your sent in a merry go round of calls! They said they would return the money to the original bank that funded the account but it’s been almost a month! I’m going to take legal action to get my funds back! I found out I wasn’t alone and people have being fled along with this since late 2020 according to their support page!

by Schenaker Family

So I normally have written zero reviews on products before but this takes the gold. I have been on hold for 2.5 hours, no support, no individual customer service representative. Disconnected twice while waiting over 30 minutes a call. I have had 5 calls to them and in that time span I have sold a vehicle, vacuumed my entire house, prepped a house for sale, and still have yet to speak to anyone. I have had funds “pending” for almost a month.

If you are looking for a business solution to match your quickbooks online accounts avoid this sham and save yourself the trouble. It’s way easier to go with square and eat the fees to make it easier and write them off as expenses at the end of the year. Until Intuit figure out on time customer service agents that can take calls this won’t be a solution for anyone soon.

by NoTripPlanner?

Absolutely avoid using them. I saw the other negative review and was hesitant to use the apps. I’ve been using smaller transactions from an account I own to test drive things and see how smooth the transactions occur. All was well until I placed a slightly larger amount in (under $2k). The money has long since posted from my outside account and is still showing pending in Money with no timetable for release noted. I assumed the delay was due to the banking holiday on Monday, so I sent another smaller amount to verify. It processed the same day.

I called customer service, and they were completely clueless about QuickBooksMoney and for over 10 minutes, asked for identifying information I don’t have. We both realized QuickBooksMoney obviously sent a request for callback from the wrong department.

After transferring, the new person was equally unhelpful. They stated “because the amount is different from other transactions it’s under review.” First, their transfer limit is advertised as $250,000. Holding a transaction of under $2k indefinitely is asinine and shows just how much of a nightmare things would be if I were to have used them as my main account.

AVOID AT ALL COSTS.

I’ll be closing my account with them as soon as the money is returned.

by EEEEZ123

I initially signed up due to what I thought was convenience being offered but ended up being the complete opposite.

I was previously able to send and receive ACH transfers and a few months in they restricted the service from my account with no explanation or reasoning (they said they couldn’t provide one). Deposits took forever to clear. Customer service is a pain, most reps are rude, unaware of how to problem solve or answer questions and just tell you whatever to get off the phone (if you can get them on the line) or just blatantly ignore you.

I attempted to delete my account in January they told me it would be and was deleted yet it’s currently April and I’m still receiving account reviews. I’m unable to access my account via email to do it myself since that’s all they accomplished so essentially they’re getting credit for a dead account in my name. Truly wouldn’t recommend to anyone whatsoever.

by Holveck_henk

I can appreciate simplicity and aesthetics that are pleasing and easy to use. But, I have been using QuickBooksMoney for about a month and the fact that I can’t go and find out further details about when I can expect a transaction to post to my Quickbooks money card is astounding. I have been receiving the payments that I receive on my card at around 9:20pm or 9:20am depending on what time I receive the deposit. However my latest deposit didn’t come in at the expected time and there is nowhere online or in QuickBooksMoney that I can find out what’s going on with that payment! Of course support is also closed so I’m now stuck having expected funds in my account by now with no funds and no idea when they will be there. I highly recommend no one download or use QuickBooksMoney until they sort through some of these pitfalls.

by EVILLST 392

So I signed up got approved and even claimed the free $5 for first time
Have an email that said money was transferred after I requested it form Money as instructed

Now when I sign in it says I have created a money account has a continue button and that redirects me to reapply and I did and get denied several times due to using same information likely

At first I could see the dashboard and my balance aswell as account number and routing number
Now I’m locked out of my account it seems
I bet the debit card shows up as I’m hoping
However there is no customer service number to be found so this is how I’m gonna communicate
I give 4 stars because I have only had like 5 minutes to interact with my account and almost added my personal bank account
Help how do I use this again and continue
Why is happening a glitch?

by Hjt7944

Good bank but let us change the address on file and phone numbers had this problem for months now

by RG Consulting

This is the first review I’ve ever written reason being I was scrolling down all the other reviews and basically all one star ratings so I figured I’d put one in for Quickbooks. I’ve been using it for about four months now I invoice all my customers thru QuickBooksMoney and I’m alerted when they open the email and see my invoice and soon as it’s paid I’m alerted and I usually have e the money In my account available to withdraw in a couple hours. I’m a sole proprietor and do about 10,000 a month in revenue and I’ve had not one problem thus far with QuickBooksMoney and couldn’t be happier.

by BonChk

Very great card to use for business. Keeps everything in order and up to date all in eyes view. Takes zhe hard account work off your shoulder. Highly recommended