Contact QuickBooks Self Employed Support

by Lazzydog

UPDATE: After another support ticket getting no response BUT them responding to my review I tried the proposed solution to band aid my missing trips. No luck. Still have the program and it is STILL not logging mileage. Now it’s completely failing all trips. I’m not incompetent when it comes to these things. I’ve built multiple CPU’s; have my home setup for multitudes of automation tasks using IFTTT protocols, etc. I have checked and checked again my setting which are correct. I’ve used the online support and followed the guides given in the reply to my review. Check other reviews. I’m not the only one. If your looking for solid mileage tracking look elsewhere. Flaky at best with absolutely dismal customer service.
ORIGINAL REVIEW: One of the big reasons I got this was for its inclusion of automatic mileage tracking. Well even after reading bad reviews of people saying it didn’t work right I tried it with the 30 day trial. Worked great until a week ago (I’ve since purchased the software). Frustrated I sent an email via the embedded support tab/button. No response in two days and mileage tracking is still only picking up 1 of 3 trips or so. Can’t recommend a product that is that inconsistent and has no customer service to back it up when there’s problems. It appears my support email is either ignored or is backlogged by over 2 days which would suggest many others are having problems as well. BUYER BEWARE

by Unhappy Qb Se User

This software is useless without the capacity to upload tracked expenses/receipts to an invoice. Who out here doesn't have billable expenses with receipts? None! We all need to track and show our costs to our customers. This, in a previous software revision was available, but was removed recently and seriously hinders my ability to bill my customers effectively and with complete transparency. To have to jimmy rig my invoices to show my costs incurred is not only ineffective but unprofessional!
Also, now it appears to incorrectly address the uploaded receipts on date, name of company, and amount. And it does it randomly. This now is taking up all my time, rather than making more efficient use of my time. I have contacted support multiple times and they have said they are working to improve this function but have no timeline to fix this. They offered me one months credit but never applied the credit. Can’t call someone because they don’t give a number and I have asked for a call and they said they can’t call me.
I have called other numbers not related to self employed and they directed me to the email process. I have submitted comments to the software engineers and have not received a productive answer other than we are working on it.... if you had it working in the past, how hard is it to fix it and put it back in if it was never a problem?!?

No one has ever explained what was the issue.

by McKlintock

I’m just trying out QuickBooks. The interface is very nice. Intuitive one might say. When reviewing transactions I see a nice button that says “Create rule” so I hit it. In a very helpful way it asks, would you like to automatically categorize all transactions from vendor A as category Z. I hit confirm, then save my transaction. I then see a little notification that says X number of transactions were automatically categorized, which I’m very excited about because it seems to be making my life easier, yay! Then, to my horror, I see that all the X number of transactions are reviewed as “uncategorized” and even the first item I reviewed and based the rule on has a completely different category than the one I selected and saved. And this wasn’t just a fluke, I had been going along like this for several transactions, vendors and categories until I noticed they were all screwed up. The very basic function of this software, the flagship software of the industry, the function of sorting your transactions for tax purposes, is completely broken. So I look for a help option in the app to report the problem, don’t see one, only an option to leave a review. And here I am, warning the next fool to stay away from this very nice looking but completely broken app.
P.S. I found the help, it’s an AI chatbot. It had to forward my problem to its humans, they’ll get back to me.