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I’ve been using NetEase’s email for many years and was feeling good all the time. I have used it to sign up for many other accounts even for my Apple ID. However, nightmare came to me when I suddenly forgot my password. I’ve never seen such stupid procedure to retrieve a password. The only way you can quickly get it is to send a message to an Only-Chinese-Available number. If you don’t have a Chinese Mobil number, you can’t send one and you’ll need to fill a questionnaire asking when you created your NetEase account, what is the title of one of your emails and what is its email address. The worst part is this information is not enough!! They even ask you to upload a copy of your Chinese ID card, which is very sensitive! Excuse me, why should I trust a system that had info leak just a year ago? You know what? This is still not the end. You need to wait for 3-5 days for them to verify your identity. And you still have the risk to get denied! This is ridiculous to spend so much time and risk your privacy on just retrieving a free email account’s password! A lot of people are complaining about this but they never hear. So please don’t use any of their products unless you want to go through all these pains when you forget password. It doesn’t worth it.

It has been a year since I downloaded this iPad version. It always have the error when loading a attachment image. It is either not loading or loaded halfway. No fix or update regarding this, there is not even a refresh or redownload function. Poor product management from Netease. For this reason, it is very fair to give it 1 star rating.

When I was registering 2 emails with netease, it allowed me to register the first one without any hassle. But when I am registering the second one on my desktop, it says that my network is not secure and thus forces me to download its app to register a new email. This is ridiculous because I was able to register the first one in the same place, if the network is not secure, why would it allow me to register it in the first place? I think this is just a trick to force users to download their mobile app and it is really annoying. The mobile app itself is pretty fast though.