Contact VPN Proxy Master Support

I paid $36 for the membership after a friend referred it to me saying it’s very reliable. It turned out to me quite unstable and stopped working altogether after last October. I thought it was just temporary and didn’t pay much attention especially I got VPN on my company computer and did pretty much all the stuff there. Recently I was managing my iTunes subscriptions and noticed I got 2 months left on my membership with VPN Proxy Master and thought I never used much of it and was wondering maybe there’s something they could do for me. So I hesitantly sent out an email to their customer service and explained my situation. They claimed their service may be not stable and is still working so I sent the screenshot to them reporting an Service Not Available error. They agreed to issue a refund but just for the 2 months left till expiration. So I went on to explain I have not been able to use their service since last October and ask them to check whether or not I have used any of their data since last October. They keep saying their policy doesn’t allow retroactive refund and stopped replying altogether.

I subscribed in 2017 for a yearly plan which was around 30 dollars and is a better deal than the monthly plan which cost around 13 dollars. My expectations was that like everything else on the apple store I would be renewed with the same plan after a year and didn’t pay attention , but just realized after opening the app that they automatically renewed my subscription and changed it to a monthly plan which isn’t what I wanted and already billed me for 13 dollars . So now I can either continue to pay monthly and pay a lot more or convert to a yearly plan and pay over 30 dollars on top of the 13 dollars i already paid I am going to cancel my subscription so I don’t get billed again and will only renew if I get credit for the monthly rate I was just charged for . In the meantime I will look at other options and would encourage anyone to stay away from a company that finds way to overcharge customers

So when I first download this, I wanted something to fix the problem so I don't crash my game a lot and I look at so many reviews before I did. I was like "ooo this could be good to fix my game it will totally work!" so my fast connection was Canada. When I was done all of a sudden it said "Disconnected try again!" and I did try again. It still did it again. I tried another game but it got blurred and stopped. I kept trying and trying etc. I tried turning my WiFi off and on still didn't work. I tried some other games but some of them got blurred and said "Disconnected try again!" I was sick of it and so I tried turning the power off of my iPad. After I got in the game again IT STILL DIDN'T WORK! I don't get how people think this app is the best but. I really need to get this fixed. It's probably that I did something wrong or.. Idk just please fix this as possible.