Hub Status

Last Updated on 2024-07-31 by Falcon.io ApS

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Common Hub Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hub app on iOS and Android devices. Solve all Hub app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hub iPhone Issues and Solutions

Hub iOS app crashes, not working, errors
Hub iOS app network issues
Hub on iOS has black/white screen

Hub Android App Issues and Solutions

Hub has errors/crashing/not working
Hub server network connectivity issues
Hub has black screen

Hub iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hub app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hub app crashes or not working on Iphone (iOS):

Close and restart the Hub app on iPhone
Update Hub app to the Latest Version for iOS
Uninstall and reinstall Hub iPhone app
Update your iPhone to the latest iOS version

Fix Hub on iPhone unable to connect to server/internet connection issues::

To resolve Hub network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hub black/white screen (blank screen) on iPhone:

Follow the Hub iOS app troubleshooting guide Here →

Hub Android App Issues and Solutions

Fix Hub not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hub app issues:

Force Stop the Hub App
1. On android, goto "Settings" » click Hub app. » click "Force Stop".

Update Hub to the latest version on PlayStore

Clear Hub App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hub app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hub.

Fix Hub unable to contact server/ Hub internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hub » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hub » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hub on android.

Solve Hub black/white screens issue on Android:

Follow the Hub android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Falcon.io ApS, developers of Hub.

About this app

Use this app to review your content plan, check for engagement and collaborate with team mates on future content. this app integrates deeply with the other apps by Brandwatch so with just one tap you can jump to Engage to moderate comments on a specific post or start creating content in Quick Publish. * Calendar feed - see all the content that have been scheduled or published across all your social channels. * Approval on the go - Approve content that has been sent to you straight from the mobile app. * Reschedule - Change publication date of scheduled content. * Notes - Collaborate with team mates by reading and writing notes on individual posts. this app by Brandwatch (Previously Falcon. io) gives Brandwatch users the full overview of all scheduled and published content across your social networks.