À propos: Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT
Service Management solution in the cloud. The Freshservice mobile app has been
designed to be productivity-centric, providing everything an IT agent could need
on the go.
The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud.
The Freshservice app is revolutionizing the mobile service desk industry.
The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
The team uses it to scan assets on the go and handle tickets from the palm of their hand.
8) Requesters can access the service catalog and even place and track service requests.
“The Freshservice mobile app has saved us a lot of time.
12) Reduce undue workload by merging similar tickets.
10) Agents can log in easily using Active Directory SSO or SAML.
4) Insert canned responses when needed and attach files as necessary.
Par Joshbasil
The cette application app is a very useful tool for managing tickets on the go. It could however do with safe zone (devs will know what this is, SwiftUI terminology) improvements, notably when choosing wether to reply to tickets for example. Can’t browse assets by status (In use, In stock…)
Par Erzul69
Please
Oui. Freshservice est calme, sûr à utiliser mais à utiliser avec prudence. Ceci est basé sur notre analyse NLP (Traitement du langage naturel) de plus de 25 avis d'utilisateurs provenant de l'Appstore et la note cumulative de l"Aappstore de 4.6/5 . Score de sécurité Justuseapp pour Freshservice Est 38.4/100.
Oui. Freshservice est légitime, mais pas 100% légitime pour nous. Cette conclusion a été obtenue en passant 25 Freshservice avis d'utilisateurs via notre processus d'apprentissage automatique NLP pour déterminer si les utilisateurs croient que l'application est légitime ou non. Sur cette base, Justuseapp Score de légitimité pour Freshservice Est 83.9/100..
Freshservice fonctionne la plupart du temps. Si cela ne fonctionne pas pour vous, nous vous recommandons de faire preuve de patience et de réessayer plus tard ou Contacter le support.
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