Sketchbook app not working? crashes or has problems?

Sketchbook Status

Published by Autodesk Inc. on 2023-10-02

From quick sketches to fully finished artwork, Sketchbook goes where your
creativity takes you. Sketchbook is an award-winning sketching, painting, and
drawing app for anyone who loves to draw.

I have a problem with Sketchbook

Are you having issues? Select the issue you are having below and provide feedback to Sketchbook.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

100.0%

Something else

100.0%

Reported Issues: 3 Comments

By stephen 1 year ago

Everytime i click the paint tool , or anything under that heading, it crashes

By SAMUEL TOLKIN 1 year ago

Stops working when I have just started a sketch using the technical pen. It has done this several times.

By Jessica Poirier 1 year ago

While pulling a line with my stylus, when i hit the same lever as the bar to adjust size of drawing tool or opacity, its switches up my size and won’t let me draw. Also, i can’t go around on the colour wheel

Common dislikes about Sketchbook app

- Coloring is a bit difficult without clipping masks on mobile

- Hold-touch-eyedropper function causes the app to crash

Have a Problem with Sketchbook®? Report Issue

Common Sketchbook Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sketchbook app on iOS and Android devices. Solve all Sketchbook app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sketchbook iPhone Issues and Solutions

Sketchbook iOS app crashes, not working, errors
Sketchbook iOS app network issues
Sketchbook on iOS has black/white screen

Sketchbook Android App Issues and Solutions

Sketchbook has errors/crashing/not working
Sketchbook server network connectivity issues
Sketchbook has black screen

Sketchbook iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sketchbook app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sketchbook app crashes or not working on Iphone (iOS):

Close and restart the Sketchbook app on iPhone
Update Sketchbook app to the Latest Version for iOS
Uninstall and reinstall Sketchbook iPhone app
Update your iPhone to the latest iOS version

Fix Sketchbook on iPhone unable to connect to server/internet connection issues::

To resolve Sketchbook network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sketchbook black/white screen (blank screen) on iPhone:

Follow the Sketchbook iOS app troubleshooting guide Here →

Sketchbook Android App Issues and Solutions

Fix Sketchbook not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sketchbook app issues:

Force Stop the Sketchbook App
1. On android, goto "Settings" » click Sketchbook app. » click "Force Stop".

Update Sketchbook to the latest version on PlayStore

Clear Sketchbook App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sketchbook app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sketchbook.

Fix Sketchbook unable to contact server/ Sketchbook internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sketchbook » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sketchbook » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sketchbook on android.

Solve Sketchbook black/white screens issue on Android:

Follow the Sketchbook android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Autodesk Inc., developers of Sketchbook.

100% Contact Match

Developer: Sketchbook

E-Mail: [email protected]

Website: Visit Sketchbook Website

About this app

From quick sketches to fully finished artwork, this app goes where your creativity takes you. this app is an award-winning sketching, painting, and drawing app for anyone who loves to draw. Artists and illustrators love this app for its professional-grade feature set and highly customizable tools. Everyone loves this app for its elegant interface and natural drawing experience, free of distractions so you can focus on capturing and expressing your ideas.