Contact StockX Support

by Fyi1982

If an item you want to sell is already listed and there is a bid you would like to accept the process is simple and fast. Even getting authenticated and paid out is fast. The reason I rated two stars is because that scenario might work for one of the items in your closet, but what about the rest? The process of asking for an item to be listed is just a dead end.

Edit: I received what seemed like an automated response informing me how to submit items I want to sell. The problem is not that I can’t wrap my head around your odd process of pre approving items you want sold on the site. The problem is that upon submitting item requests you revive no confirmation or way of tracking the progression of item submissions. After two weeks the items I requested to be posted for sale that I owned already sold on another platform. I still don’t know if my multiple item requests have even been looked at. Most of which as mentioned are no longer needed. If the process was more transparent I could go in and delete or void item requests for items I no longer have available for sale. I am certain I am not the only person in this situation and that’s why I took a star away from my two star review. No hard feelings against the company it just doesn’t work for me 99% of the time. As mentioned the one time the stars aligned, I had the item available that was already listed, and the current highest bid was something I was comfortable accepting is when I had great service.

by Move$

I’m a sneaker head so I’ve known about stockX for years but this is my first experience ordering from the site. I’ve been wanting the Jordan retro 1 court purples for some time now so I finally decided to order them. The first attempt was a bust. My order status was pending on “In Route to stock X for authentication” for 3 weeks then I randomly receive email stating that I was being refunded my money with no explanation to why. I was guessing either the shoe was lost in transit to stockX or the shoes was fake. Once I got my refund I decided to give it another chance just a half size bigger this time cause I really like the shoes. Only thing is I’m getting the same results. This is week 2 with my order status on “in route to stockX for authentication”. I’m just waiting on that email stating that I’m going to receive a refund because I lost all hope that I will ever get the shoe through this site. I have friends that ordered there shoes after me and have received their shoes in a timely manner so I know it’s not due to covid. I really wish they would give a explication to why I am receiving a refund and not my shoes. I was told by a friend that shop with stockX that if the shoes is fake they normally just request a new shoe to send to you. So if that’s not the case with this second order I’ve done for the court purples then I will most definitely be deleting my account once I receive my refund. This is a bad experience for a first time buyer.

by Junepd95

I really want to give zero stars, but since i can’t.
I ordered a pair sneakers from Stockx and first of all it took forever for me to get the sneakers. I know it’s around Covid time but there was no updates from Stockx whatsoever telling me about my shipping. Secondly, when I finally received my package the shoes looked fake and worn. Stockx also have no returns, so I decided that I would sell them back their fake shoes. When I did the whole process, The website/app wouldn’t allow me to print the shipping label. I contacted Stockx multiple times through email through Instagram and it took them over 48 hours to respond, when the sell needs to be shipped within 48 hours. Anyway, they finally responded and they refused to send me a copy of the printing label through email. one of the support reps told me that “I couldn’t print the label because my phone number that I had put into my account was nine digits instead of 10 digits.” I explained to him that my phone number is indeed 10 digits, and that the app would not allow me to put nine digits as my phone number and save it. So in conclusion I got no help from Stockx and in the end, the order was canceled; which I was glad that they canceled it because I feel that if I had shipped it over after all, they would’ve said the shoes were fake even though I got the shoes from them and I would’ve had to pay the penalty. So whatever you do, don’t buy from Stockx. Or at least do your research.