BILT app not working? crashes or has problems?

BILT Status

Published by BILT Incorporated on 2023-12-05

Intelligent Instructions® BILT for iPhone and iPad features interactive, 3D
step-by-step instructions for products requiring assembly, installation, set-up,
repair, or maintenance. Easier than paper instructions (and more fun), BILT
makes assembly straightforward, intuitive, and easy to understand.

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Most reported problems

Reported Issues: 2 Comments

By Larry 1 year ago

I downloaded Bilt from the Home Depot site. I have Acrobat but Bilt video/ pages won't open.

By Barry 1 year ago

App not working on two devices, just keeps spinning loading wheel icon. Lots of space on both devices and good wifi. Waste of time!

Common dislikes about BILT app

- Instructions on certain steps used wrong pieces.

- Shows the door latch being installed backwards.

- Manufacture estimates it takes 2 people about 8 hours to assemble this swing set.

Have a Problem with BILT? Report Issue

Common BILT Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BILT app on iOS and Android devices. Solve all BILT app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BILT iPhone Issues and Solutions

BILT iOS app crashes, not working, errors
BILT iOS app network issues
BILT on iOS has black/white screen

BILT Android App Issues and Solutions

BILT has errors/crashing/not working
BILT server network connectivity issues
BILT has black screen

BILT iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BILT app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BILT app crashes or not working on Iphone (iOS):

Close and restart the BILT app on iPhone
Update BILT app to the Latest Version for iOS
Uninstall and reinstall BILT iPhone app
Update your iPhone to the latest iOS version

Fix BILT on iPhone unable to connect to server/internet connection issues::

To resolve BILT network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BILT black/white screen (blank screen) on iPhone:

Follow the BILT iOS app troubleshooting guide Here →

BILT Android App Issues and Solutions

Fix BILT not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BILT app issues:

Force Stop the BILT App
1. On android, goto "Settings" » click BILT app. » click "Force Stop".

Update BILT to the latest version on PlayStore

Clear BILT App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BILT app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BILT.

Fix BILT unable to contact server/ BILT internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BILT » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BILT » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BILT on android.

Solve BILT black/white screens issue on Android:

Follow the BILT android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BILT Incorporated, developers of BILT.

24.24% Contact Match

Developer: BILT Inc.

E-Mail: [email protected]

Website: Visit BILT Website

About this app

this app for iPhone and iPad features interactive, 3D step-by-step instructions for products requiring assembly, installation, set-up, repair, or maintenance. Easier than paper instructions (and more fun), this app makes assembly straightforward, intuitive, and easy to understand.