Contact BILT Support

by Slicer331

Let’s start off by saying manufacture estimates it takes 2 people about 8 hours to assemble this swing set.

The app was recommend by the manufacturer of the swing set as it was on all the boxes of materials for the swing set. Started off alright but started to realize some things were off, (about a few hours into build) when the directions on certain steps used wrong pieces. If I had use the pieces as instructed by the app it would have posed safety risk to any child using the swing set.

The only useful part of the app would be the ability to zoom in on what washer, nut, bolt, or whatever goes where assuming it is the correct piece you are suppose to be using in that particular step since it’s so small in the printed manual.

In conclusion, ditch the app save yourself the headache, anxiety, and overall time wasted having to redo hours worth of work and just use the manual provide. At least what I had to put together couldn’t blow up if assemble wrong, I’m fearful of any one who uses this app to put together a gas grill.

A much lesser but not unimportant complaint, bring a charger as well, the app will kill your battery.

by Power_Printcess

Unfortunately for me, we had 2 door knobs to replace & I bet my husband I could install mine faster & more efficiently using the Bilt app ONLY, while he installed his with no instructions at all. I’m one of those weirdos who loves instructions & manuals & I was initially super excited to use this app, (honestly it’s right up my alley!) Well, I lost the bet because the app shows the door latch being installed backwards. So I installed everything in record time, locked the door from the inside to test it & was able to pull it open without unlocking it...what a freakin FAIL!
*I checked the Defiant instructions (which were correct) & sure enough, the app was wrong. So I had to totally undo everything I just did & by that time my husband had finished & of course had to step in & show me the “right way to do it.” Uggh...pretty disappointed to say the least!!
2 stars because the app does have a lot of awesome features...but none of that really matters if the content is wrong!

by Mhops1

So I bought a garage door opener that had this “BILT” feature. Sounded like a brilliant idea. Eh, not so much. This is basically just a robotic voice reading you the instructions. The associated photos and animations are very basic and minimally helpful. The very first step was wrong in that it did not even match the printed instructions. Not a good start. Got around that, but thereafter I was underwhelmed. This app *could* have provided insight into especially tricky and confusing spots in the assembly, nope. It *could* have provided instructions on assembling the optional extension bracket (for taller doors; a very common occurrence), nope. It *could* have included instructions beyond the basic travel limit setting, nope. I guess, it is free, but there is unrealized potential here.