Contact Bilt Rewards Support

by Ahj Adds

The interface is awful and overwhelmingly plastered with rewards advertisements and calls to tet you to enroll your credit card for points. Whereas the one thing people are using the app most for (to pay rent) is smallest and located on a bottom menu bar grayed out and second on the list. Instead what is highlighted white is a rewards menu button. I appreciate the “rewards” but I just want to pay my rent. I don’t need an option for art collections, or home buying, or elite status travel plans. I just want to pay my rent and leave. And the one thing I wish I could do which is check my rent ledger for a detailed breakdown, can only be done on the desktop version of the app. Additionally the app does not get updated when you leave a prior apartment complex so it’s your responsibility to navigate their unintuitive disaster of an app to figure out how to get rid of it. I don’t normally leave bad reviews but this app truly has no interest in the main purpose of its users needs and instead pushes their reward plans and Bilt credit card offers above all else. I really wish property management companies would stop going with this program.

by Sammyj128

I would give this -5 stars if I could. I recently renewed my lease and the company entered my email wrong so I was unable to access my account. I was unable to be connected to someone on the phone the only help I was able to receive help was through the chat with bilt feature which was unhelpful. When I explained my situation I was waiting to be connected to a specialist for hours. And I have not been able to resolve this issue after 4 days. I ended up having to bring a cashiers check to pay my rent so I would not be penalized and get a late fee. Then after I already paid my rent and the check was scanned in as the account says. Bilt went ahead and auto payed my rent. So now I have paid my rent twice. I am beyond frusterated and I do not feel like my information is secure. I do not feel like I have the tech support I need. I am 25 and I am very tech savvy. For me to not be able to troubleshoot this is unacceptable. I hope people will read this response if they are thinking about getting a card from this company because I will be deleting my account and paying my apartment complex directly from now on.

by Tenant...

My apartment complex promoted BILT so I jumped onboard because who doesn’t love rewards?! I set up auto payment for my rent and on month two my complex emails me a 30 day notice to vacate and adds a late fee because my payment wasn’t sent in. I had perfect payment history with the complex and had just renewed my lease the week prior. BILT attempted to pull early hours of the 1st before my child support and monthly transfer from my business account went into my personal account, a SINGLE attempt to pull and then payment attempt was cancelled. I didn’t even know it happened until the 4th when my leasing office emailed. I’ve been waiting for 2 days for the “zen desk customer service” to respond. There is no customer service number and yet we trust them with the responsibility of paying our rent and handling that much money, along with our bank account info. Ridiculous. My rent money had been in there by 1030am after transferred on the 1st and it didn’t even attempt to pull again that day, most companies attempt 3 times. Funny how with me being solely responsible, my rent was never late. Additionally, it would take SIX YEARS for me to be able to purchase a simple flight from ATL to ORL with my rewards! This app is a joke. It caused so much unnecessary stress.