Contact Bilt Rewards Support

I am compelled to warn anyone trying to use Bilt to pay rent about what happened to me. It’s a new service with tons of broken features. -Bilt’s autopay doesn’t always work and is not integrated into their online service. Bilt ended up auto paying only my rent, and not other balances, despite having set up full-balance payments -Bilt charged me erroneous late fees and interest (later waived after days of back and forth) -Support is useless and understaffed — I waited hours on hold and then many days after a phone conversation for resolution. -Bilt double-charged my bank for my latest statement balance by accident, which they are repaying via a check which isn’t mailed for 30 days! So I gave them a free loan. -Wasn’t actually able to apply my rewards at all — so that feature is broken, too, making the whole thing effectively a scam My apartment complex has received so much similar negative feedback that they are considering dropping the service. For a measly 1% rewards on rent — which I wasn’t even able to apply — it’s absolutely not worth the risk.

My apartment complex promoted BILT so I jumped onboard because who doesn’t love rewards?! I set up auto payment for my rent and on month two my complex emails me a 30 day notice to vacate and adds a late fee because my payment wasn’t sent in. I had perfect payment history with the complex and had just renewed my lease the week prior. BILT attempted to pull early hours of the 1st before my child support and monthly transfer from my business account went into my personal account, a SINGLE attempt to pull and then payment attempt was cancelled. I didn’t even know it happened until the 4th when my leasing office emailed. I’ve been waiting for 2 days for the “zen desk customer service” to respond. There is no customer service number and yet we trust them with the responsibility of paying our rent and handling that much money, along with our bank account info. Ridiculous. My rent money had been in there by 1030am after transferred on the 1st and it didn’t even attempt to pull again that day, most companies attempt 3 times. Funny how with me being solely responsible, my rent was never late. Additionally, it would take SIX YEARS for me to be able to purchase a simple flight from ATL to ORL with my rewards! This app is a joke. It caused so much unnecessary stress.

I recently got my money taken out of my personal account for the rent fee WITHOUT MY CONSENT from Bilt Rewards!!! Tomorrow is the last day of the rent, and I can’t even talk to this company to get my money back! I have called the APT Management to find out what happened, because I have been paying with my eCheck for the last 4 months. I even gave my personal check in person for this month because we are moving out. When I reached out to our Management, they told me that I should report to the bank for Fraud and stop the transaction immediately, and I did. Make the long story short, I have to go back to the bank tomorrow first thing in the morning again, because I couldn’t get it done today. Also, I have to notify or call all the autopay as well after I get my new account. Currently, my account froze, and I have to cancel my original check. Then, I have to pay and make a Cashier’s check tomorrow from my new account to pay the rent fee! The funny thing is, even our APT Management don’t even have Bilt Rewards contact number as well! All we can do is just to get a ticket from the app and wait for them to contact us. This is totally RIDICULOUS!!!