Where app not working? crashes or has problems?

Where Status

Last Updated on 2025-03-11 by Video Communication Services AS

I have a problem with Where

Are you having issues? Select the issue you are having below and provide feedback to Where.

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7 User reports:
App has problems

User reports 7

⚠️ Most reported problems ⚠️

Crashes

42.9%

Account

14.3%

Connection

14.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Where Problems 🔥

- Prompts for feedback after every disconnect, which can be annoying

- No option to completely turn off sound, which can be inconvenient

- App is extremely choppy on iPhone 7, making it difficult to use

- Attracts predators who may try to exploit young users, which is a serious safety concern

Have a Problem with Whereby - Video Meetings? Report Issue

Common Where Problems & Solutions. Troubleshooting Guide

Table of Contents:

Where iPhone Issues and Solutions

Where iOS app crashes, not working, errors
Where iOS app network issues
Where on iOS has black/white screen

Where Android App Issues and Solutions

Where has errors/crashing/not working
Where server network connectivity issues
Where has black screen

⚠️ Troubleshoot | Fix Now in One Click

Where iPhone Issues and Solutions

How to fix Where app crashes or not working on Iphone (iOS):

Close and restart the Where app on iPhone
Update Where app to the Latest Version for iOS
Uninstall and reinstall Where iPhone app
Update your iPhone to the latest iOS version

Fix Where on iPhone unable to connect to server/internet connection issues::

To resolve Where network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Where Android App Issues and Solutions

Fix Where not working on Android, crashes, errors or is unresponsive:

Force Stop the Where App
1. On android, goto Settings » Where » click [Force Stop]

Update Where to the latest version on PlayStore

Clear Where App Cache and Data:
1. On android, goto Settings » Apps » Where » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Where.

Fix Where unable to contact server/ Where internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Where » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Where » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Where

Contact Support

Verified email

Contact e-Mail: support@whereby.com

71.43% Contact Match

Developer: Whereby

E-Mail: support@whereby.com

Website: 🌍 Visit Whereby Website

‼️ Outages Happening Right Now

Apr 16, 2025, 02:08 PM
a user from Antibes, France reported problems with Where : Account
Apr 01, 2025, 12:18 PM
a user from Limoges, France reported problems with Where : Crashes
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