Doctena app not working? crashes or has problems?

Doctena Status

Last Updated on 2024-07-14 by DOCTENA

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App has problems

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Common Doctena Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Doctena app on iOS and Android devices. Solve all Doctena app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Doctena iPhone Issues and Solutions

Doctena iOS app crashes, not working, errors
Doctena iOS app network issues
Doctena on iOS has black/white screen

Doctena Android App Issues and Solutions

Doctena has errors/crashing/not working
Doctena server network connectivity issues
Doctena has black screen

Doctena iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Doctena app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Doctena app crashes or not working on Iphone (iOS):

Close and restart the Doctena app on iPhone
Update Doctena app to the Latest Version for iOS
Uninstall and reinstall Doctena iPhone app
Update your iPhone to the latest iOS version

Fix Doctena on iPhone unable to connect to server/internet connection issues::

To resolve Doctena network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Doctena black/white screen (blank screen) on iPhone:

Follow the Doctena iOS app troubleshooting guide Here →

Doctena Android App Issues and Solutions

Fix Doctena not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Doctena app issues:

Force Stop the Doctena App
1. On android, goto "Settings" » click Doctena app. » click "Force Stop".

Update Doctena to the latest version on PlayStore

Clear Doctena App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Doctena app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Doctena.

Fix Doctena unable to contact server/ Doctena internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Doctena » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Doctena » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Doctena on android.

Solve Doctena black/white screens issue on Android:

Follow the Doctena android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DOCTENA, developers of Doctena.